Heritage Volkswagen Catonsville

Manalee is an exceptional sales and customer service professional. From our very first inquiry, she was extremely responsive and made herself available to address our questions throughout the entire pro professional. From our very first inquiry, she was extremely responsive and made herself available to address our questions throughout the entire process. She listened to our needs and immediately got to work on finding the exact vehicle and specs we were looking for, making sure to communicate her progress along the way. She is persistent and works very hard to earn business, without being aggressive or presumptuous. We drove in from out of state and she made every effort to ensure our time at the dealership was efficient. She was a great liaison with the finance and management teams and made the entire experience much more pleasant than expected. She has a great personality and is a pleasure to work with and we would highly recommend her. More

Tiara was amazing to work with. She provided excellent customer service and really dedicated herself to walking us through every step of the process. She was kind, patient and really knew her stuff. She m customer service and really dedicated herself to walking us through every step of the process. She was kind, patient and really knew her stuff. She made a traditionally stressful process feel easy and enjoyable. More

The whole team that I interacted with were helpful and responsive from sales, management, and the financial office. They were pleasant and answered questions well. Also, I appreciated that they could cont responsive from sales, management, and the financial office. They were pleasant and answered questions well. Also, I appreciated that they could contrast brands that I was considering that weren't VW but without pressure or negativity. Tiara was friendly, thorough, and always offered any assistance she could during the process from test driving vehicles through the final purchase. Josh and Steve made sure that the dealership did what they could to get me into the right vehicle without pressure. More

Manalee was outstanding, very considerate and professional at the same time. I highly appreciate her customer services skills and energy Love Manalee Harvey Pearson Jr professional at the same time. I highly appreciate her customer services skills and energy Love Manalee Harvey Pearson Jr More

Manalee was simply adorable. I loved her energy and persistence to excellence. She was very knowledgeable about the VW Jetta and showed complete expertise. I felt confident in her salesmanship and wa persistence to excellence. She was very knowledgeable about the VW Jetta and showed complete expertise. I felt confident in her salesmanship and was looking out for me completely. Also, I wasn't sure of what I wanted and she made very great suggestions. 10/10!!! 5 gold stars. More

Manalee was amazing, the car I wanted was available for me to test drive as soon as I reached the lot, and the entire process was smooth and easy. The customer service was 10/10, and I walked away with a c me to test drive as soon as I reached the lot, and the entire process was smooth and easy. The customer service was 10/10, and I walked away with a car that I am in love with. More

Since 2005, I have purchased 4 Jettas from Heritage VW of Catonsville. @ weeks ago I purchase my 5th. Managers, Steven Knolle, Tavon Johnson and Salesman Randall Melvin gave me the best service and deal I co Catonsville. @ weeks ago I purchase my 5th. Managers, Steven Knolle, Tavon Johnson and Salesman Randall Melvin gave me the best service and deal I could have asked for. The treated me like family and I would recommend their sales and service (Andrew Kolbe), to anyone. Heritage of Catonsville takes the fear out of buying a great New VW! In a few years Ill be back to buy my 6th !! More

Manalee was especially helpful when we stopped at Heritage to learn about the VW Atlas on a very busy day. She worked with us while also helping other clients! When we returned subsequently to make Heritage to learn about the VW Atlas on a very busy day. She worked with us while also helping other clients! When we returned subsequently to make the purchase she got us the car we wanted at the price we hoped for and also provided the price we wanted for our trade. A very pleasant experience! More

Manalee was wonderful to work with - I felt I could trust her and she was transparent, fast, and genuine. I appreciated how detailed she was in making sure everything was taken care of with the car before I her and she was transparent, fast, and genuine. I appreciated how detailed she was in making sure everything was taken care of with the car before I left. I definitely recommend her! More

Manalee made this transaction smooth, easy, uncomplicated and fun. I walked out with a brand new car, a check from my trade and peace of mind. She made sure I got exactly what I wanted from options in the ve and fun. I walked out with a brand new car, a check from my trade and peace of mind. She made sure I got exactly what I wanted from options in the vehicle to great financing. If you need a car call her. More