Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Heritage Volkswagen Catonsville

Baltimore, MD

Overview
Employees
Reviews
Vehicles
4.5
672 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Volkswagen Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Contact Dealership
View Awards

6624 Baltimore National Pike

Baltimore, MD

21228

Directions

By Type

Showing 672 reviews

April 18, 2021

I received poor service and terrible phone etiquette from Alexis. While on the phone witH Alecua I requested to be emailed and she simply hung up. More

by taceha2258
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alexis Davidson
Report | Print
Apr 20, 2021 -

Heritage Volkswagen Catonsville responded

Thank you for sharing your feedback about your experience with Heritage Volkswagen Catonsville. The first impression you receive of our dealership is important to us and we sincerely apologize for falling short of your expectations and any resulting inconvenience. This is certainly not our way of doing business at any of our Heritage stores. Our General Manager, Steve Knolle, would like to speak with you to personally apologize for the situation and address your concerns as soon as possible, but has been unsuccessful in locating your contact information in our database. We take great pride in maintaining a high level of customer satisfaction and would appreciate the opportunity to rectify our missteps and restore your faith in our dealership. At your earliest convenience, please contact Steve directly at sknolle@mileone.com or 410.869.4514 and he will be happy to help. Again, thank you for your feedback and we hope to hear from you soon.

April 17, 2021

Tiara was great and very helpful in finding me a new car. She was very patient and friendly. I would recommend her to all. Thanks More

by g
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Akers, Tavon Johnson, Steve Knolle, Lisa Christopher, Tiara Creighton
Report | Print
Apr 18, 2021 -

Heritage Volkswagen Catonsville responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Heritage Volkswagen Catonsville so helpful in the purchase of your new vehicle. Thanks again for the recommendation, and have an amazing day!

April 16, 2021

I worked with Naz. Dude is a professional and a very good person. I felt like we knew each other for years. I went in to look for a used vehicle and left in a 2020. Unbelievable, he made my very first car pu More

by dogffg90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Naz Islam
Report | Print
Apr 16, 2021 -

Heritage Volkswagen Catonsville responded

Hello, we're happy you found our staff to be so supportive during your experience here at Heritage Volkswagen Catonsville. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 25, 2021

Naz made buying my ID.4 very pleasant and worry free. He was very easy to work with and he explained everything in detail. He did his job very well! Big shout-out to Lisa Christopher (Finance ) she stayed More

by bgreenjr7149
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Naz Islam, Lisa Christopher
Report | Print
Mar 26, 2021 -

Heritage Volkswagen Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 17, 2021

Tiara was wonderful from the beginning to the end. She has a great energy about her that makes the process of buying a car a lot more comfortable. Even after purchasing the car she followed up to make sur More

by Kiki B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Akers, Lisa Christopher, Tiara Creighton, Randall Melvin
Report | Print
Mar 19, 2021 -

Heritage Volkswagen Catonsville responded

Kiki, thank you for your positive review. We're glad to hear that you found Tiara and our team here at Heritage Volkswagen Catonsville so helpful in the purchase of your new vehicle. Please don't hesitate to reach out to us if there's anything more we can do!

March 16, 2021

Naz was wonderful to work with, cant recommed enough. Easy going, straight shooter and super friendly. Really worked to accomedate our needs. Best car buying experience we had ever had More

by Gregm24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Naz Islam
Report | Print
Mar 17, 2021 -

Heritage Volkswagen Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

March 12, 2021

A1 service across the board! Very helpful and a terrific salesperson! I look forward to working with Tiara for my next vehicle purchase as well😁 More

by Kevontaemitchell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brendon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meredith Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Naz Islam, Denny Applegarth, Josh Gillions, Lisa Christopher, Tiara Creighton, Randall Melvin , Justin Eldridge
Report | Print
Mar 13, 2021 -

Heritage Volkswagen Catonsville responded

Hi, thank you for your high star rating. We're happy to see that your experience with us was excellent! We hope you continue to choose us for all your automotive needs! Take care!

March 11, 2021

Tiara is amazing! She was spent so much time with us, making sure we were happy with the features, color and of course price! I love her and my new VW! Thanks :-) More

by marci
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiara Creighton
Report | Print
Mar 12, 2021 -

Heritage Volkswagen Catonsville responded

Hi Marci, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 06, 2021

Nas is great, he will work to make sure you get the car you want, and the price you are looking for. You will leave happy! More

by Christi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Naz Islam
Report | Print
Mar 08, 2021 -

Heritage Volkswagen Catonsville responded

Christi, thank you for your support! We're happy we could help. If you have any further questions, please don't hesitate to reach out!

February 25, 2021

Very hard-working dedicated to her job awesome performance and is willing to go the extra mile to make sure things get done just awesome. More

by Kenny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Meredith Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Christopher, Tiara Creighton
Report | Print
Feb 26, 2021 -

Heritage Volkswagen Catonsville responded

Hi Kenny, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

1
...
10
11
12
...
68