Heritage Volkswagen Catonsville

We had a positive experience working with Stephen. He helped us consider our options and patiently answered all of our questions. The other people at the dealership that we interacted with were all ki He helped us consider our options and patiently answered all of our questions. The other people at the dealership that we interacted with were all kind and helpful. More

I contacted Rhonda through this website to address my finance concern with my purchase at Heritage VW. Rhonda did not make any attempt to contact me. The previous finance manager lied to me about a servi finance concern with my purchase at Heritage VW. Rhonda did not make any attempt to contact me. The previous finance manager lied to me about a service agreement during the sale, and I had to cancel this contract the next day. He never contacted Wells Fargo to adjust the loan. Also, Heritage VW held my keys against my will until I purchased the vehicle. I would not recommend Heritage, they just had the exact car that I wanted. More

In all of my years shopping for a vehicle never ever have I felt SCAMMED, VIOLATED, and DISRESPECTED. This VW finance department lacks honesty, transparency, integrity and communication. I was shopping for a I felt SCAMMED, VIOLATED, and DISRESPECTED. This VW finance department lacks honesty, transparency, integrity and communication. I was shopping for a VW Cross Sport. I traveled over 100 miles away from New Jersey to this Maryland location because I thought this vehicle had a better price point. I came prepared with the check from my credit union so once I test drove the vehicle and numbers were within budget all I had to do was sign and drive. I purposely came prepared because I didn’t want to be hassled or pressured by the finance managers. After test driving the vehicle I realized I didn’t want this trim. The trim that I initially came for was out of my budget. Deyiah the finance manager came and introduced herself. She asked how could she assist with getting me in the car that I really wanted. I told her the car I really want is not in my budget. She stated several times she could get a better rate than my credit union. I told her No thank you. I told her and the other individuals at the front desk that there was no way their lenders could beat my credit union’s rate and terms. I was very adamant about not running my credit because the VW dealership I was at two months prior ran my credit. After that previous dealership ran my credit I instantly received 6 notifications from Experian Credit Bureau stating my credit score has decreased because 6 banks pulled my credit report. After that horrible experience I informed Deyiah that was the reasoning for not taking her advice to search for a better rate. So l left and went home. I never thought about the Cross Sport again once I left. I was proud of myself for remaining stern and being patient until I found exactly what I wanted under my terms and budget. The next morning I received a call from Charis my salesman. He asked if I was satisfied with my overall visit and what could he have done better. I told him he was great. He asked if there was anything he could do to assist with getting me in the vehicle I wanted. I told the vehicle I really wanted is out of my budget. He stated it’s still available if I change my mind. I started doing some research on my end and thought if I trade in our vehicle that would afford me the vehicle that I want. So I sent the message to Charis stating I’d consider trading in our vehicle to get the exact cross sport I wanted. Then I remembered how dealerships low ball the trade in value on vehicles. I contacted the finance manager Deyiah. I asked her based upon my credit history that I shared with her during our conversation Thursday if she was truly confident she could get me a better rate as she and her colleagues stated several times than my credit union. Deyiah replied yes. She informed me that she may have to try 3 banks. I said that is ok. An hour went by and all of a sudden I have 5 alerts from Experian stating my credit score has decreased because 5 banks pulled my credit report. I immediately started calling Deyiah but no one at the dealership answered. 3 and half hours go by and there aren’t any updates or communication let alone my permission to submit an application to more than 3 banks. I messaged Charis and asked if he could call me. I asked him if I there were any updates. I then asked if Deyiah was available. He said not at the moment. I asked him if he knew why my credit was pulled so many times without my permission and why hasn’t anyone updated me. He explained they’ve been very busy however, he would relay the message to Deyiah and she’d call me back once she became available. She never called me back that evening so I contacted her Saturday morning. I asked why would she send my application to more than 3 banks considering what I explained to her about my last experience. And why didn’t she get my permission before hand. I informed her of my frustration their lack of transparency and communication. All she could do was apologize. To be continued. Part 2 next. More

The service was great and my salesman was very helpful on educating me about the car I’m purchasing educating me about the car I’m purchasing More

They made sure everything got done in less than a day and checked up to be sure I was satisfied. checked up to be sure I was satisfied. More

Khalil the salesperson and Tavon the Finance Manager were both very professional and courteous. They valued my time and made every effect to ensure my transaction was seamless. I will highly recommend them f both very professional and courteous. They valued my time and made every effect to ensure my transaction was seamless. I will highly recommend them for your car buying experience. More

My son and I bought two new 2024 Jettas in March 2024. My son's Jetta had a small ding in the hood at time of sale, and both Josh and Gabe assured us they would address it promptly. However, it took over My son's Jetta had a small ding in the hood at time of sale, and both Josh and Gabe assured us they would address it promptly. However, it took over three months to resolve the issue, with no proactive follow-up from either of them. They only responded when I reached out, and eventually connected us with the third-party repair technician. After two no-shows, I expressed my frustration, but received no response. Although this wasn't my first purchase from Heritage, it will likely be my last. A simple follow-up to honor their promises would have made a significant difference, especially given the poor service from their provider. The problem is finally fixed, working directly with the service provider, and still no communication from Gabe or Josh. Extremely poor customer service that is both surprising and disappointing. I am in the process of sending in complaint to VW Customer Care. More

The best manager I have ever dealt with. Very professional and knowledgeable. He made the entire process as smooth as possible. Will be definitely coming back soon to purchase another car fo Very professional and knowledgeable. He made the entire process as smooth as possible. Will be definitely coming back soon to purchase another car for my son. More

Aaron Webb was from the first contact, respectful of our wishes, negotiated with utmost honesty even by email, without making us come in. He never pulled the usual car salesman shtick. Aaron did everythin wishes, negotiated with utmost honesty even by email, without making us come in. He never pulled the usual car salesman shtick. Aaron did everything he could to help us get the vehicle we wanted. He stayed with the deal every step of the way from handling our trade in to concluding the new sale. Aaron is smart, knowledgeable, approachable, humble, easy going & without any of the usual high pressure sales tactics that have come to define car sales. If you want to purchase or better yet LEASE a Volkswagen, do yourself a favor & contact Aaron Webb at VW Catonsville Heritage. Tell Aaron that Simeon sent you! More

We were within 6 months of the end of our lease and started shopping for a new vehicle to lease. We had a 2021 VW Atlas Cross Sport SEL R Line and wanted a new one. The sales manager, Aaron Webb, is started shopping for a new vehicle to lease. We had a 2021 VW Atlas Cross Sport SEL R Line and wanted a new one. The sales manager, Aaron Webb, is a real gentleman who was considerate of every thing we asked of him. He negotiated fairly & went above and beyond. He bent over backwards to get us into a new vehicle! Heritage VW of Catonsville sales & finance as a whole was just a pleasure to deal with from Aaron the sales manager (our initial contact there) to Tobi, our salesman, to Rhonda in finance. Such nice people and what a pleasure to deal with them!!! If you want a VW, go to Heritage VW in Catonsville & ask to speak to Aaron Webb. Tell him Simeon sent you! More