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482 Reviews of Heritage Toyota - Service Center
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July 07, 2020
General maintenance Covid made this visit a new experience, but care had been taken to protect everyone: staff wore masks, hand sanitizer at the entry, various seating a Covid made this visit a new experience, but care had been taken to protect everyone: staff wore masks, hand sanitizer at the entry, various seating areas to amply allow for social distancing. Still, there was no delay in service. My tech noticed my expired inspection and added it to my list of items to address. I felt totally confident with his explanation of what would be done. When my car was ready, he recapped what had been done and handed me the printout. I was on my way in less than an hour!!! My customer service rep was friendly, knowledgeable, and professional. More
by JoAnn A
Employees Worked With
Kyle Heck
July 04, 2020
Good, but not great. I took advantage of the free State Inspection recently. I had to wait 5-6 weeks for a time slot at the beginning of the day. I dropped my Taco off a I took advantage of the free State Inspection recently. I had to wait 5-6 weeks for a time slot at the beginning of the day. I dropped my Taco off at 8:30 AM for its 8:45 AM reservation. I was told that the lounge was open, and it would take an hour. It stretched out to an hour and forty-five minutes. It could have been worse, but it could have been better. More
by hebert367
Employees Worked With
Taylor Josephson
July 04, 2020
Heritage Toyota Service I went for the 10,000 mile service on my vehicle. In this time of Covid-19, the service staff exhibited great care to provide a safe environment for a I went for the 10,000 mile service on my vehicle. In this time of Covid-19, the service staff exhibited great care to provide a safe environment for all customers. Waiting area seating was well separated to maintain physical distancing and everyone was wearing masks including other customers. As usual, my service agent was friendly, and respectful. I was kept informed of the progress of the service via text. More
by vtbillie
Employees Worked With
Brandy St. Peter
June 29, 2020
It is helpful to have a dealership that is local. Good selection of vehicles and models and colors selections giving plenty of options for pricing. selection of vehicles and models and colors selections giving plenty of options for pricing. More
by jguilbault72
Employees Worked With
Andrew , Brandy St. Peter
June 26, 2020
The people at Toyota from the salesmen to people who answer the phone are always so friendly and helpful. My van is always done right on time. Thanks for the great experience. Best car I have every owne answer the phone are always so friendly and helpful. My van is always done right on time. Thanks for the great experience. Best car I have every owned. Tammy Dubie More
by tamdubie
Employees Worked With
Chuck Heingartner, Hannah LaBounty
June 24, 2020
Always a good experience when having service preformed at Heritage. They made me real really respected as far as dealing with the virus. Everyone did their best to keep thing rolling along in an orderly fash Heritage. They made me real really respected as far as dealing with the virus. Everyone did their best to keep thing rolling along in an orderly fashion Thanks More
by Wink
June 23, 2020
I have been a Heritage Toyota customer for years and have always been happy with my experience with Sales and Service. Their process for no-contact service was seamless, safe, and easy. I really liked the op always been happy with my experience with Sales and Service. Their process for no-contact service was seamless, safe, and easy. I really liked the opportunity to Pre-register for service online the day prior to my appointment. It gave me the opportunity to communicate all of the details regarding what my car needed and gave me confidence it would be completed. Drop off couldn’t have been easier! I drove right past the long line of cars waiting for an in person drop off, parked my car, put my keys in the box, and went on to my day. My service tech, Kyle, texted me throughout the day with updates. I paid my bill online when my car was done, and it was waiting for me all ready to go when I picked it up. Originally I had anxiety about getting my car serviced because I am immunocompromised and need to be really careful, but my anxieties are completely gone. Thank you Heritage!!! More
by Maura Jean
Employees Worked With
Other Employees :
Adam Miller, Marc Halliday, Kyle Heck, Kyle Chamberlain
June 15, 2020
Service was completed promptly and satisfactorily. Service advisor kept me informed by text messages. The whole experience was excellent, and I will continue to have my car serviced by Heritage Toyo Service advisor kept me informed by text messages. The whole experience was excellent, and I will continue to have my car serviced by Heritage Toyota. More
by stephenjmayer
Employees Worked With
Brandy St. Peter
June 13, 2020
Heratige Toyota service has always been exceptional, but during this crisis, they've raised the bar. The option to pay online was my favorite. My car was serviced, I paid online, and picked it up in the p during this crisis, they've raised the bar. The option to pay online was my favorite. My car was serviced, I paid online, and picked it up in the parking lot. I was updated on every item by text and never saw a single person throughout. Social distancing to the max. Thanks Heritage! More
by Ice121j
Employees Worked With
Taylor Josephson, Brandy St. Peter
