Heritage Toyota

My wife and I were just out to test drive Hybrid vehicles to see if they were for me. We had no intention to not keep driving my Subaru, but I was so surprised by the power, comfort and economy of the Prius to see if they were for me. We had no intention to not keep driving my Subaru, but I was so surprised by the power, comfort and economy of the Prius that after looking at the rest of the area cars dealerships over the next couple days we decided to get a Prius from Paul Coleman at Heritage. Paul was extremely helpful, zero pressure and super accommodating. Our experience was so positive, even never having been a Toyota driver before; I would strongly recommend the Prius, Heritage Toyota and Paul Coleman and his team. More

I went in to look at a new 2010 4 door Tacoma truck I was greeted by Jim Johnson , who was up front and honest from the get go. He explained every detail of finance and helped me pick the vehical that best f greeted by Jim Johnson , who was up front and honest from the get go. He explained every detail of finance and helped me pick the vehical that best fit my needs. I would recomend seeing Jim and visiting Heritage Toyota because thier friendly and honest and have great customer service. I would gladly buy my next vehical from them. Thanks Lee Parent More

Everyone was extremely helpful and thorough. They worked with us based on our needs and concerns and came up with a solution so that we were able to acquire the vehicle we wanted. Their staff had the courte with us based on our needs and concerns and came up with a solution so that we were able to acquire the vehicle we wanted. Their staff had the courtesy to walk away when we needed a minute alone to discuss things. Our Salesman offered us refreshments and showed us around the service area and introduced us to other staff that would be available to service our future needs or questions. Just an additional note: Having known Jim Johnson for over 25 years we've put our trust and faith in him at many crucial points in our lives. We truly believe he always has our best interest at heart and consider him a good friend and confidante as well as a reliable sales person. More

I went into Heritage Toyota after seeing a specific used Rav4 online. That vehicle had been sold so I test drove a new 2010 Limited Rav4. I loved it!!! I worked with Jim and Larry to come up with a great Rav4 online. That vehicle had been sold so I test drove a new 2010 Limited Rav4. I loved it!!! I worked with Jim and Larry to come up with a great lease payment! They were both very friendly and helpful! I was greeted with exceptional customer service from the time I walked into the door until I walked out with keys to my new vehicle! I highly recommend Heritage Toyota for all! :) More

Heritage is big operation and it shows. On any given Saturday they can be very busy. I went down there early last Saturday because I saw a car I was interested in at a low price. At 5:30pm I drove out w Saturday they can be very busy. I went down there early last Saturday because I saw a car I was interested in at a low price. At 5:30pm I drove out with a vehicle I felt good about because it was a good price for the car. One of the advantages that a big dealership like this has is buying power. Because of that they sell some of the vehicles with fairly deep discounts. The downside is almost all of their staff is swamped and they can afford to lose your business. I worked with Sue Perry who is clearly a caring, kind person. I was happy to work with her because I felt like she saw me as a person and not just a sale. Its a scary thing to buy a car and she was very helpful and stayed with me throughout the long day. Its clear however that Heritage works under a high pressure sales technique and that Sue had been coached to bristle with suggestions of lower prices or added value such as free oil changes or other such dealership based incentives. It was clear to me that this was a dealership-wide sales motto. Some modern dealerships have gone to a low pressure atmosphere and that may be more well-suited for some. As I said, Sue was really very patient with me and found me a car I felt great about. And her manager Jason seemed caring as well. I would encourage Heritage to expand their office and financing for busy Saturday traffic and allow their sales team to be a little less aggressive when a customer negotiates. More

I went into the dealership on a Saturday to look for a new Rav4. Ryan showed me all the models available on the lot and encouraged me to take more than one for a test drive. He was very knowledgable and new Rav4. Ryan showed me all the models available on the lot and encouraged me to take more than one for a test drive. He was very knowledgable and answered all my questions. He offered to hold the vehicle I had chosen over the weekend so I could make sure it was the one for me. When I spoke with him on Monday and told him I still wanted the Rav4 but would need more time to sell my car he was willing to work with me. I finally sold my care and purchased my new Rav4 2 weeks after my initial visit. Ryan was extremely helpful throughout this process and completely changed my view of the "typical" car salesman. THANK YOU! More

My son bought his first (new) car yesterday 3/22. My son bought his first (new) car yesterday 3/22. EXCELLENT service, and a wonderful experience for this very, very nervous Mom. Sue Perry and her My son bought his first (new) car yesterday 3/22. EXCELLENT service, and a wonderful experience for this very, very nervous Mom. Sue Perry and her Manager Jason were extremely professional, helpful and made him feel very, very comfortable. And Mary in the finance department is one of the best in her field, I've ever, ever met. Sue & Jason made such a lasting impression, that even though he's only 22 I know he'll continue to purchase all his cars at Toyota with Sue & Jason. Thank you both so very, very much. Judy & Brad LaCross Colchester, VT More

I went to Heritage to test drive a few cars and try to decide whether or not it was worth getting a new car and letting go of my CR-V which I had driven since I was 16. I was greeted by Landel at the doo decide whether or not it was worth getting a new car and letting go of my CR-V which I had driven since I was 16. I was greeted by Landel at the door who wasn't pushy at all. After test driving the Matrix Landel introduced me (and my boyfriend) to everyone who we'd be interacting with if I decided to buy a car there. They were upfront and willing to help me make the decisions necessary without being pushy. When I decided to go with the new car they helped me get the payments to what I could afford and were really willing to work with me. They didn't play lots of games but gave me a fair price. As a first time car buyer I was glad to not have to play games and felt really satisfied with my experience and my new car. I was nervous about buying a new car so when things went as well as they did I was afraid it was too good to be true - but it wasn't. I would definitely recommend Heritage to anyone, especially a first time car buyer who's nervous and afraid of being pushed around. More

They have a customer-oriented approach to everything they do. My experience began with an internet inquiry, which led me to Mr. Ed Larkin. After several messages back and forth, I was able to find a vehicl do. My experience began with an internet inquiry, which led me to Mr. Ed Larkin. After several messages back and forth, I was able to find a vehicle that I was interested in purchasing. I scheduled an appointment. Ed set me up with a salesperson - Sue Perry. They shared all information between Ed and I. I walked in, was offered a coffee, shown the restroom, and then offered a test drive. I drove it, loved it, and bought it. We were in and out of the dealership in just under 3 hours!! Excellent folks, service, and product. We will go to Heritage first for all our automobile needs. More

Dear to Whom this Concerns, The 2 persons that helped Dear to Whom this Concerns, The 2 persons that helped me, MS Maggie and Mr.Ryan, could not have been more helpful and genuine in their desire to he Dear to Whom this Concerns, The 2 persons that helped me, MS Maggie and Mr.Ryan, could not have been more helpful and genuine in their desire to help. Toyota is having a bad time now, but I did a lot of research on the particular car I looked at by asking many questions from other dealers, car friends, reading various reports, watching the news... and in particular asking MS Maggie Knapp questions...... Maggie knew a lot, much I didn't understand, but her training and knowledge was right there to help sway me towards the Toyota.... (I had been looking at Hondas also of similar model...) Maggie re-assured me the Toyota was A-OK, and if you think about it, NO Toyota dealer, especially now,... would dare let a faulty Toyota car be sold... so I felt good in buying this car even with all the dark news...and know the company is doing all it can to make things right for all concerned... I had 2 cars as trade-ins, Ryan gave me wonderful trade-prices for the 2 cars, ( the Honda dealership was not so generous), and Ryan even went further with his generosity and the price in the end made me feel I had really received a good deal... I had to get the 2nd trade-car from far away, so Maggie drove me there, in the rain, brushed off the snow that had accumulated on the 2nd car(in the rain)while I got the 2nd set of keys, and then we both drove back to the dealership in the rain and close to dark... the RT took 3 hours... THAT'S SERVICE and HELP!!!... Maggie even went to the 9th yard in helping me take all the little things from my 2 cars and placing them in the new car at the late hour,after the closing, by then both of us were very tired and hungry...but Maggie was there right to the very very end... I know she got home late, and by the way, this was all on her "day off"... Would I recommend this Dealership to others? ...Absolutely & Completely !!!!... I had never bought a car before by myself, I found the car on the KBB.com , looked at it, didn't want to spend the money, keep looking for another 6 weeks, the car remained at Heritage Toyota,....thought to look again, and with out pressure or snubbing Maggie and Ryan were right there to go forward if it was to be.... They had even gotten another car for me in the 3rd week,that might have been "what I was looking for"... but I didn't want it, so there was reason to not be so "helpful" upon my re-appearance, but there was not even an batting of an eyelash of shunning... Wonderful people, wonderful experience, great car at a great price and I feel taken care of and I am grateful... I hope this report helps MS Maggie and Mr. Ryan in the eyes of the Company,their fellow workers and in their life altogether. It's very hard to buy a car if you don't know what you are doing, and with so many choices...prices, deals, and offers...in the end it's the people's genuineness, who "turns the key" of the buyer. More