Heritage Toyota

Total Wast+e of Time Stopped at the dealership after doing my homework. Explained that I was only interested in a Rav4 with a vin number starting with a J, was interested Stopped at the dealership after doing my homework. Explained that I was only interested in a Rav4 with a vin number starting with a J, was interested in zero percent interest and explained that I had researched and knew what the mark up on the vehicle was. He printed info on the vehicle and then went to get a quote. He came back with a sheet that only had loan rates for 60, 66 and 72 months, zero percent interest is only on 48 month loans, they had switched the vehicle to one that the vin started with 2T and the quote was discounted less than half as much as available. I laid it all out in the parking lot that I don't like the games and what my expectations were. The manager left me a snarly message after I left saying their dealership is transparent. Transparent??? Trying to screw you in multiple positions is not transparent, it is dishonest. What a waste of my time. Then they keep leaving me voice messages saying they have sent me messages which I have not received so again more games??? I think yes. It is pretty sad because Laz comes across as a good town honest boy. More

Buying My First Car I am extremely happy with the service I received when coming in to buy my first car from Heritage. It was a very easy and fun experience. I worked w I am extremely happy with the service I received when coming in to buy my first car from Heritage. It was a very easy and fun experience. I worked with Jason Dillon and Jon Diamond and they both helped me immensely in finding out what I could afford and what would be best for me as a college student. I'm very happy that I went with Heritage. More

Super Satisfied Megan, Chuck and Ben had us in and out soup to nuts in less than 2 hours and we wanted to sell our house and move into our new Toyota Sienna van! Tha Megan, Chuck and Ben had us in and out soup to nuts in less than 2 hours and we wanted to sell our house and move into our new Toyota Sienna van! Thank you, thank you, thank you H-Team! Buy or lease a car from them if you need one! They made what we thought would be a long afternoon short and seamless! More

I received excellent service from the H team Jason was very friendly and professional. He made my lease trade in and lease of a new model an easy and dare I say fun processes. While Jeremy was ve Jason was very friendly and professional. He made my lease trade in and lease of a new model an easy and dare I say fun processes. While Jeremy was very knowledgeable with respect to the new cars features and was very thorough in covering all of them. More

Leasing Satisfaction Assisted by Daniel Pasco & the process of leasing a SCION became easy & pleasurable for our family.This vehicle is exactly what we needed but didn't Assisted by Daniel Pasco & the process of leasing a SCION became easy & pleasurable for our family.This vehicle is exactly what we needed but didn't know. More

Excellent Customer Service! This was our second time buying from Heritage Toyota/Eleni. Again, the transaction was hassle free and professional. Refreshingly there was no press This was our second time buying from Heritage Toyota/Eleni. Again, the transaction was hassle free and professional. Refreshingly there was no pressure or confrontation. They were ok with doing a lot of the discussion over the phone since we live a distance from the store. We hope to be back for our next vehicle! More

Upgrading to a 2015 Camry I had been leasing a 2012 Corolla LE with a due date of late July, 2015. Leasing was an experiment for me as it was my first leased vehicle and the re I had been leasing a 2012 Corolla LE with a due date of late July, 2015. Leasing was an experiment for me as it was my first leased vehicle and the result, for me, was an unqualified success to say the least. On April 23, 2015 I decided to stop in to the Heritage Toyota car lots and was met by Daniel Pasco, a pleasant Sales and Leasing Consultant. Long story short, I made an appointment for the next day at 1 pm with Daniel and drove off the lot with a fantastic new 2015 Camry a few hours later! There was a bit of price negotiating but Daniel was looking out for me, wanting to keep me in the Toyota family as I had requested. It was a pleasure doing business with Daniel and I'd recommend him to absolutely any one looking to join or remain within the Toyota family. Kevin Plant, Winooski, VT More

The right way to treat a service customer I recently purchased a previously owned Tundra and in a separate transaction, an extra set of wheels with TPM sensors that needed to be programed to m I recently purchased a previously owned Tundra and in a separate transaction, an extra set of wheels with TPM sensors that needed to be programed to my vehicle. Since I understood this required a dealer operation, I made an appointment with Heritage Toyota Service. I've had mixed results with this dealer's service in the past, so I wanted to talk to a service advisor rather than simply drop the vehicle there. Besides, the confirming service order that I received via email was worded incorrectly, so I felt the extra effort was needed. Enter Shane Bowley, Assistant Service Manager. He greeted me at the vehicle, we discussed the several items I wanted accomplished, went over the special handling required and Shane delivered on each. He said he would call; and he did, we agreed on a pick-up time; and my Tundra was ready to go in front of the service area! All the work seems to be done correctly and it appears that I won't have to return to get things corrected. This wasn't a complicated repair order. The work just needed the right oversight to make sure it was done right. Thank you Shane; you delivered the proper service that should be the standard! Fred K. More

Second Lease This was our second time around, as far as leasing goes, and just like the first time we did the test drive at several dealerships. Well it didn't tak This was our second time around, as far as leasing goes, and just like the first time we did the test drive at several dealerships. Well it didn't take long to come to the realization that none of the other vehicles felt or rode as well as the Toyota Rav4. Not only did we like the car but the service and willingness to work with us to get to our target price was outstanding. Thanks for your professionalism guys. More

LOVE MY CAR!!!! I was really happy with my experience...Eleni Floyd is fantastic and felt like a relative by the time I was through purchasing my 2010 Mazda 3. I was really happy with my experience...Eleni Floyd is fantastic and felt like a relative by the time I was through purchasing my 2010 Mazda 3. More