Heritage Toyota

Customer Service I feel like really good customer service is becoming a skill from the past because companies seem to not value it enough to train their employees on h I feel like really good customer service is becoming a skill from the past because companies seem to not value it enough to train their employees on how to do their job that includes making the customer feel valued. I have had my first two appts. for my new Rav 4 (which I am loving!) and each time, the people from the receptionist to the rep to the shuttle person have been so kind and considerate. One of my least favorite things to do is to spend time waiting for my car to be worked on, but Heritage employees have changed that mindset. More

Used BMW purchase I recently purchased a used BMW through Jason Dillon who was excellent to deal with with. Very professional and worked hard to make this happen for m I recently purchased a used BMW through Jason Dillon who was excellent to deal with with. Very professional and worked hard to make this happen for me. We had some challenges wiht the car that we found out after the fact and Jason, Ryan Denecker and Heritage stood behind the sale. I work in customer service and that was an excellent example of true customer service. Thank you all who made this experience positive and also make it easy to recommend folks when looking for a car used or new to see the folks at Heritage especially Jason. More

Angus Gunn and HeritageToyota - great experience! Recently purchased a Toyota Hylander from Heritage. Angus greeted me almost immediately with a friendly smile and an offer of coffee. I knew exactly Recently purchased a Toyota Hylander from Heritage. Angus greeted me almost immediately with a friendly smile and an offer of coffee. I knew exactly which vehicle I wanted to test drive. Interior detailing was not impressive. Angus offered to have detailing done before end of sale. Price negotiation was quick and reasonable. I left for a couple of hours. When I came back all paperwork was ready. It was very busy so I had to wait to meet with finance manager. I was asked by several employees, if I needed anything. Heritage was having a holiday party and I was offered food and more coffee. Angus kept checking in with me. Travis, in finance, was efficient and friendly. Once I had my vehicle home, my husband noticed a crack in the front bumper. He called Angus and he worked with my husband to fix the problem. Toyota ordered a new part and is fixing the crack. Very impressed with the customer service. Angus was in contact with my husband several times and we are happy customers. I will definitely recommend Angus and Heritage to my friends and family. The only negative comment is that even after Heritage completed a detailing of the vehicle, when Angus was going over features inside, we found cereal and dirty cup holders. That is an area that needs improvement. More

Fantastic service and do friendly The service was and always is great at Toyota. Just really nice down to earth people. I will always buy a Toyota from heritage I also suggested to my The service was and always is great at Toyota. Just really nice down to earth people. I will always buy a Toyota from heritage I also suggested to my friends to go there also More

Terrific experience, good and courteous sales person. We came in to see if the recent Toyota-thon would work for us; we've already purchased 4 other Toyotas over recent years but we had another year left We came in to see if the recent Toyota-thon would work for us; we've already purchased 4 other Toyotas over recent years but we had another year left on our lease. Josh greeted us at the door. He was very courteous with a great friendly smile. He worked with us, understood what we were trying to accomplish with our visit and worked well with/for us to help achieve our goals of the transaction. It was a terrific experience with a good and courteous sales person. We appreciate Josh and certainly recommend him. We also appreciate Heritage Toyota and our 5th new Toyota.. More

First time customer This is our first time with Heritage and we found it to be an impressive dealership with great personalized service. Love our Rav 4. We'll be back! This is our first time with Heritage and we found it to be an impressive dealership with great personalized service. Love our Rav 4. We'll be back! More

Excellent Experience We recently purchased a certified used Camry from Heritage with great sales assistance from Angus Gunn. Angus listened to our needs and helped us fin We recently purchased a certified used Camry from Heritage with great sales assistance from Angus Gunn. Angus listened to our needs and helped us find just the right car at the right price. He is very knowledgeable, helpful, pleasant and extremely hard working. We will recommend him to others--and will return when we need our next Camry! More

Another satisfied customer Been dealing with Heritage for many years. This is the second new vehicle purchased from Chuck in the past few years. He is very knowledgeable about t Been dealing with Heritage for many years. This is the second new vehicle purchased from Chuck in the past few years. He is very knowledgeable about the vehicles they offer and is always quick to respond to inquiries. More

Heritage makes it easy I recently purchased a new Corolla from Heritage Toyota. I had returned to Heritage having purchased a Scion Xb from them some ten years ago. I have a I recently purchased a new Corolla from Heritage Toyota. I had returned to Heritage having purchased a Scion Xb from them some ten years ago. I have always been satisfied with Heritage and this experience was no different. Everyone I dealt with was polite, welcoming and professional. The salesman who helped us ( I was accompanied by my wife and 16 year old son) was Adam Stoner. I can't say enough kind words about Adam. I went to the dealership thinking I knew what I wanted. However, I found that was not the case once I got there. Adam was knowledgable and patient. He brought out numerous cars for me to test and was able to answer all of the questions that I had for each one. The entire process from start to finish took about 7 hours. Adam was thoroughly professional and just plain nice throughout the whole process. I walked out of Heritage happy with the choice that I had made and feeling that I had been treated really well. You really can't do any better than that. You won't go wrong buying from Heritage and if you happen to get Adam Stoner as a salesman you can feel confident that you will be treated right. More

Excellent Experience We were apprehensive having dealt with another dealership for our last 3 cars. We met Angus out on the sidewalk and his friendly hello was welcoming. We were apprehensive having dealt with another dealership for our last 3 cars. We met Angus out on the sidewalk and his friendly hello was welcoming. We waited a week, quite busy with holiday schedules, received a call from him and it was obvious he wanted our business. We returned and bought our 1st Toyota and so far it is great. We are seniors and are a little overwhelmed by all the technology, even though Jeremy (tech person ) was very patient and re-assured us to take our time to get familiar and we were told to come back anytime for more education. So far so good !!! We are leaving for the south and look forward to travelling down the highway in our new RAV 4. Good work Angus !!! Thanks More