Heritage Toyota

Amazingly Patient. As a single mom it's challenging to get tasks done alone.. I was horribly anxious about going to buy a new car after my divorce, let alone with my two As a single mom it's challenging to get tasks done alone.. I was horribly anxious about going to buy a new car after my divorce, let alone with my two boys in tow..Rob, was patient and understanding. He interacted with my children and made them feel like they were part of the process. They're still talking about how cool he was this morning. Starting over is scary, getting a new car is a a big step and they did everything they could to work with me and make the process smooth. I couldn't have asked for a better experience! More

99% great, 1% not so much, and 100% worth it! I love my new car! Absolutely love it: love to drive it so much I don't even mind the road noise. Love getting 57 MPG on a trip to Barre and back, or I love my new car! Absolutely love it: love to drive it so much I don't even mind the road noise. Love getting 57 MPG on a trip to Barre and back, or 70 MPG coming home from the dentist, or 87 MPG driving my daughter home from St. Mike's basketball camp. Love my Tangerine Splash Prius c more than I can say. Now how did i get here? I did my homework: Consumer Reports' car buyers guide lead me to TrueCar guarantees (which aren't really guaranteed btw), which lead to a couple of good offers from Prime Toyota and Berln City Toyota in Maine. With these offers in hand and a price range in mind I called Jason Dillon on a recommendation from Barb Dozetos (thanks Barb!). First thing he told me was to sit down, because they had the car I wanted (I smiled). Then I came in for a test drive: ah that color! The drive was fine, the 46 MPG was fantastic - my previous Camry was under 23 MPG, and Jason was straight shooter who wanted to make this work. So I asked him to beat the offers I had. In the end he did. He also made the game of buying car, which I hate, acceptable. I say something, he goes to investigate for too long, he comes back and tries to convince me of something, I resist and convince him that my idea is better, he goes away for too long again, he comes back, I say I'll think about it, I do more homework, I ask for a better deal, he goes away again for too long, and then he sends in the bad cop, which i knew was coming but I absolutely hate. This is the negative 1%. A gentleman, I'll leave his name out in kindness for I'm sure in the real world he's a fine person, and I know he was just doing his job, came to me an cried poverty. That was the low point of my negotiation. I almost left on the spot. I felt like throwing up. I had everything I wanted to this point and we were haggling over $412, but to tell me, a reasonably intelligent individual, whose been around enough to know a sob story when I hear it, to be told that I might have to go elsewhere because the dealership is going to lose money...well, the gentleman, trying his best to make it work almost lost the deal, even though - and I'll give him credit here - he did give me what i wanted but I felt like I was getting screwed. So now your saying that's horrible, how can that be 1%? Well, it was like 50% at that moment, but Jason with the help of Nick Zagres in finance made that awful feeling , that awful experience into a tiny moment of doubt and hesitation (my wife and father in the law helped too). And looking back, experiencing that 1% was so worth it. I told Jason how I felt about that part of the game, and I told him that I really didn't like it, and he very professionally understood my perspective and stayed true to his team. Good cop bad cop actually worked in the end. I took a little more time to wash of the yuck, and then came back a few hours later. That's when Nick got involved. First Jason expedited the process: paperwork, changing my insurance coverage, registering my car, making sign 20 things (lol, better than buying a house for sure), and handed me off to Nick while my new beautiful car was readied. I really like Nick. I don't care much for his job, but he made it all good. He was kind, thoughtful, informative without over selling, and he gave me time to make my choices and then accepted them without guilt. He even made my deal a little sweeter. Icing on the cake Jason baked. Whipped cream on top of the sundae. Pepperoni on the pizza. Ok, bad metaphors...lol. Bad metaphors apparently lead to great car buying experiences. I actually look forward to the next one...I learned a lot! The gentleman will not be happy to see me come again to replace my wife's car, and again in three years should I choose to get something new...doubtful at this point as I love my new car (did I mention that?)...but I'm looking forward to it. I'm looking forward even to that 1%, that bad cop doing his job despite making me want to barf. And I thank Jason and Nick for that after feeling, my car really helps too :) Please call Jason now, work with him, buy or lease a car, and tell him Aaron Masi sent you! More

Great Experience! Buying my first financed car was a little overwhelming and confusing and I'm happy to say that Jason and Travis did a wonderful job finding a car that Buying my first financed car was a little overwhelming and confusing and I'm happy to say that Jason and Travis did a wonderful job finding a car that I love and that works perfectly for me financially. Jasons attention, knowledge, and service were more than splendid! More

Rob rocks! Having had a number of negative experiences at different dealerships, it was so refreshing to get to work with Rob at Heritage Toyota. Rob made the pr Having had a number of negative experiences at different dealerships, it was so refreshing to get to work with Rob at Heritage Toyota. Rob made the process stress free and even fun! As a woman purchasing from a dealership for the first time, I can confidently say that I got a good deal and felt respected. Thanks, Rob! More

Awesome Service! Went in looking to purchase a new Corolla and received excellent service! Was able to get the car I wanted for the price that I wanted. Jason made the Went in looking to purchase a new Corolla and received excellent service! Was able to get the car I wanted for the price that I wanted. Jason made the entire process way less stressful than I had experienced at other dealerships I had visited. Extremely happy with the service I received. Will definitely come back for my next car. More

Excellent service I was very happy with my heritage Toyota experience. I walked in with 2 vehicles in mind (one being a 2015 highlander) the other a vehicle from a diff I was very happy with my heritage Toyota experience. I walked in with 2 vehicles in mind (one being a 2015 highlander) the other a vehicle from a different dealership. I sat down with Rob Ploof, he immediately made me feel comfortable without pushing the Toyota on me. He simply stated the facts on why the highlander was superior and was able to show me documentation with different news articles and such. Once I made my decision he was very accommodating to mine and my husbands busy schedules. I would absolutely recommend Toyota for the service and great product! More

Wow What a different experience, was wonderful!! I hate buying cars because of the whole car salesman stuff. I don't need to spend 6 hours in a store while they go over their lingo just to tell me th I hate buying cars because of the whole car salesman stuff. I don't need to spend 6 hours in a store while they go over their lingo just to tell me that if I don't buy that car that day it will be gone. I didn't have to listen to any of that with Chuck Heingartner at Heritage Toyota. I told him what I was looking for, the price I was willing to spend and that I had just had a bad experience somewhere else so I didn't want to deal with that again. Chuck listened, made sure any car he showed me would fit in my budget. He was helpful, knowledgeable and most importantly to the point with no "car salesman lingo" I was in and out with my new car in just a few short hours. Megan Terry the Sales Manager was very helpful, very nice and informative. Ben Bright was the Finance Agent I worked with , again no issues and to the point but extremely friendly. A smooth and simple transaction. By the time I was done I told Chuck he could never leave there and I would be buying all my cars from him from now on. One of the best car buying experiences I have ever had. I will be passing his card out all over town. More

Met our needs Paul picked up on what we wanted and got to it and sod us a car and got us out of there in 2 1/2 hrs. Paul picked up on what we wanted and got to it and sod us a car and got us out of there in 2 1/2 hrs. More

The team overall is great! They are an amazing team and they treated us with the utmost respect. I would recommend them to anyone and everyone on a daily basis. They are an amazing team and they treated us with the utmost respect. I would recommend them to anyone and everyone on a daily basis. More

Very Helpful! I am very happy with the RAV 4 I purchased! Rob (and Megan) were patient and easy to work with. Rob really helped me get the car I wanted and, once I am very happy with the RAV 4 I purchased! Rob (and Megan) were patient and easy to work with. Rob really helped me get the car I wanted and, once I decided, I drove away in my car within a few hours! More