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Heritage Toyota
S. Burlington, VT
4,206 Reviews
Heritage Toyota is Vermont's leading authorized Toyota dealer by volume and home of The H-TEAM, a crack-unit of customer service centric automotive fixed operations specialists. We are conveniently located on Shelburne Rd, a major commuter roadway. Customers can drop off their vehicle for service on their way to work in the morning and ride our Customer Shuttle into many adjacent towns and cities as Burlington, South Burlington, Winooski, Shelburne, Colchester and Essex. And when you purchase from Heritage Toyota, you receive yearly Vermont State Inspections for free, for the lifetime you own the vehicle! Call Heritage Toyota for your custom quote and schedule a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 4,206 reviews
December 21, 2010
I have a Toyota Matrix that has a chronic problem with randomly not starting. The issue has been happening since I first purchased the car from Heritage in October of 2008. I stopped into Heritage once randomly not starting. The issue has been happening since I first purchased the car from Heritage in October of 2008. I stopped into Heritage once late in 08' and again in early 09' to ask Heritage if they would diagnose the problem. They told me they couldn't do anything until the car was exhibiting the symptoms - meaning when it's broke bring it in. Bringing in a car that won't start means a tow and they couldn't promise me that it would be covered under warranty. The issue continued to happen and finally they agreed to look at in in October of 10'. Apparently they re calibrated the cars engine control nnit and gave it back to me after 10 days. A week later I was stranded in Lincoln with a car that wouldn't start and I had it towed to Heritage. They were unable to give me a loaner with AWD or snow tires - which I need to get up my driveway - so i was without a car for 6 days. Heritage replaced the ECU some pins in the key. Apparently, the car was all set and it was given back to me without explanation last Friday. Well, Monday evening I leave work late and get in the Matrix - guess what, it won't start. At this point the car has been out of service for more than 30 days and Toyota clearly has no idea what the issue is. Hopefully, Heritage and Toyota will do the right thing and get me out of this car. I'll be posting here and elsewhere on the net sooon... More
by IMGETTINGSCREWED
Employees Worked With
Antony Cochran
December 11, 2010
Paul Coleman and the rest of the Heritage sales staff were extremely helpful, forthright, and professional throughout the process. Paul went out of his way to assure that we arrived at a fair trade/price were extremely helpful, forthright, and professional throughout the process. Paul went out of his way to assure that we arrived at a fair trade/price. He and Jeff O'Meara, the financial manager, made the loan application and documentation effortless....and then Leon delivered my truck right to my door! You can bet that I'll call Paul for my next vehicle. More
by Chuckking
Employees Worked With
Paul Coleman, Jeff O'Meara, Paul Coleman
November 26, 2010
I had arranged a test drive for a 2010 Prius that I had been interested in and met with Paul Coleman. I told him that I would really like to be able to take delivery of the car (leasing) the same day and been interested in and met with Paul Coleman. I told him that I would really like to be able to take delivery of the car (leasing) the same day and he made it happen! He explained everything to me and answered all my questions. He was able to get snow tires on it the same day and everything. I was there for no more than 4 hours and drove my new car home the same day. I will be giving his name out to everyone who is looking for a car in the future. Thanks again Paul :) More
by mwh01290
Employees Worked With
Paul Coleman, Paul Coleman
November 01, 2010
The Heritage Toyota dealership group were very friendly, The Heritage Toyota dealership group were very friendly, accomidating, and helpful. We were treated with respect. Griffin was great to deal with, The Heritage Toyota dealership group were very friendly, accomidating, and helpful. We were treated with respect. Griffin was great to deal with, honest and fair. Even thought we line in N.Y. a distance away, we made the trip with my brother Wayne Garrand who purchased a 2011 Toyota Tundra. We were only along for the ride. When we saw your inventory on good used Toyora Camrys we decided to look aroung for ourself. We found the one for us. If it haden't been for my brother taking us with him to look at new trucks, we probably would have never went over to Heritage Toyota and bought the car we did. It was a pleasure doing business with Griffin Burnett. More
by moosors
Employees Worked With
Griffin Burnett
October 28, 2010
Overall experience with dealer sales and finance office was much better than what we experienced several years ago and we left pleased and with a Camry that we are happy with. Dave J. was a patient, big h was much better than what we experienced several years ago and we left pleased and with a Camry that we are happy with. Dave J. was a patient, big help! He was excellent at follow-up and follow-through as well as providing a number of options to potentially fit our budget. More
by mtmahall
Employees Worked With
2
October 27, 2010
Excellent presentation, very knowledgeable salesperson. Pleasantly appointed showroom. A very satisfactory experience. Price of the vehicle was in our range and all the paperwork was done in an efficient a Pleasantly appointed showroom. A very satisfactory experience. Price of the vehicle was in our range and all the paperwork was done in an efficient and pleasant manner. We would recommend this dealership without hesitation. More
by genebets
Employees Worked With
Eleni Floyd, Eleni Floyd
October 26, 2010
Haved purchased and serviced 5 Toyotas through this dealership in the past 20 years and have noted a consistent decline in customer service during that time. My present Tundra is likely the last vehicl dealership in the past 20 years and have noted a consistent decline in customer service during that time. My present Tundra is likely the last vehicle I will buy from them. The lack of responsiveness and consideration by the service scheudling dept is particularly discouraging. More
by tjackson
Employees Worked With
various
October 26, 2010
The sales person was very knowledge about the product, not pushy or trying to steer us in any direction, took our needs into consideration and helped us find the right vehicle for my needs. She was excel not pushy or trying to steer us in any direction, took our needs into consideration and helped us find the right vehicle for my needs. She was excellent!! Went above and beyond to help us with a sincere smile on her face the whole time! More
by figskate16
Employees Worked With
Gillian Klein
October 20, 2010
WE TESTED 2 VEHICLES AND DETERMINED WHICH ONE FIT OUR NEEDS. WE STARTED OUR TREK JUST TO DETERMINE BACKSEAT ROOM IN A NUMBER OF DIFFERENT BRAND AND CAB STYLE TRUCKS. WE WERE NOT PUSHED INTO GETTING OUR N NEEDS. WE STARTED OUR TREK JUST TO DETERMINE BACKSEAT ROOM IN A NUMBER OF DIFFERENT BRAND AND CAB STYLE TRUCKS. WE WERE NOT PUSHED INTO GETTING OUR NAMES OR HAVING OUR POTENTIAL TRADE IN APPRAISED (ALSO A TOYOTA) - WE WERE JUST LOOKING AND GILLIAN RESPECTED THAT. GILLIAN WAS MOST CONCERNED ABOUT MEETING OUR NEEDS. SHE WAS KIND, COURTEOUS AND FUNNY. IT WAS A PLEASURE NOT TO DEAL WITH HIGH PRESSURE SALES - THE ENTIRE PROCESS WAS VERY PAINLESS. THE CONCEPT APPEARED TO BE THAT THEY WERE THERE FOR THE CUSTOMER AND WHATEVER THEY COULD DO TO HELP WAS THEIR FOCUS. IT WAS A FAIRLY BUSY SATURDAY, SO THE PERSONAL TOUCH WAS SOMEWHAT UNEXPECTED. WE WERE NOT INSULTED BY THE APPRAISED VALUE OF OUR TRADE IN - AND WE WERE ABLE TO NEGOTIATE SOME EXTRAS FOR THE NEW TRUCK. EVEN COMPLETING THE PAPERWORK WAS DONE WITH SOME HUMOR AND A PERSONAL TOUCH - NOT THE ASSEMBLY LINE METHOD. WHEN WE PICKED THE NEW TRUCK UP, THE PARTS DEPT HAD (IN STOCK) THE UNDERSEAT STORAGE I WANTED TO ADD AND WE DID THAT TOGETHER IN THE PARKING LOT. THE FRIENDLINESS DID NOT END ONCE ALL THE PAPERWORK WAS DONE. I WOULD DEFINITELY RECOMMEND THIS DEALERSHIP AND ESPECIALLY GILLIAN TO MY FRIENDS. More
by vtwins92
Employees Worked With
GILLIAN KLEIN
October 19, 2010
I had a great experience and was given helpful guidance in laying out the details for buying my first new car. I was not intimidated and felt like an old friend. Elani was enthusiastic and made me feel con in laying out the details for buying my first new car. I was not intimidated and felt like an old friend. Elani was enthusiastic and made me feel confident and not just a first time buyer. Jason was down to earth and honest, which was very appreciated. More
by gposty
Employees Worked With
Elani, Jason, Eleni Floyd
