Heritage Toyota

Well for the ratings given, I am calling customer service their answering my questions and finding the things I wanted, which they did 100% (and quickly too). Quality work was making sure on the car I am lea their answering my questions and finding the things I wanted, which they did 100% (and quickly too). Quality work was making sure on the car I am leasing that everything worked right and looked right (which is why I've waited a while before doing the survey, so everything is golden so far). Gillian was friendly, and was laid back in humor (no forced jokes or things like that, but still human and funny at times). Those items resulted in the average of a great overall experience. Toss in the price of the lease (however I will admit that there was a small bit of negotiating) and that had to be either good or great as well (hard to LIKE spending large amounts of money ever, but realistically speaking it was a excellent price). So the net was great for that as well. I'm putting Sales (new) for a lease as there isn't another option for just that, and if anyone asks, I will mention this dealership (just as my Father did for me to go there). More

My experience with purchasing my Corolla with Heritage Toyota was wonderful! The salesman that helped me purchase my new car, was very knowledgeable and had answers to all of my questions. He was a huge h Toyota was wonderful! The salesman that helped me purchase my new car, was very knowledgeable and had answers to all of my questions. He was a huge help in my deciding what to buy, after telling him the options I was looking for. I would recommend Heritage Toyota to anyone interested in buying a new vehicle. Thanks John, for helping me find my perfect car! I love it! Joy Knowledgeable More

Dealership was very very easy to work with over the phone. The negotiation process was transparent. In many dealerships there is pressure to make a deal that day. The process when we received the car w phone. The negotiation process was transparent. In many dealerships there is pressure to make a deal that day. The process when we received the car was easy and we were given good information about the various things we should know about driving a Prius. All and all a good job. More

they were very friendly. answered all my questions. the price was really good. they really went over everything about the car. they showed me the features of the car. they explained everything is a way t price was really good. they really went over everything about the car. they showed me the features of the car. they explained everything is a way that i could understand. the offered us something to drink More

I had a very poor experience at Heritage Toyota. The salesperson I worked with was new and very friendly, but seemed to have a very difficult time finding the cars I wanted to test drive. I specificall salesperson I worked with was new and very friendly, but seemed to have a very difficult time finding the cars I wanted to test drive. I specifically asked to test drive one model of a car, and he brought the next level up anyway. The dealership was noisy and hectic. I observed a lot of people sitting around and waiting to be helped, while many employees at the dealership were casually loitering about and chatting to one another. They didn't even have enough chairs for the customers and their own employees to sit down and talk to one another. There wasn't enough parking for people who were visiting the dealership. After leaving the dealership to test drive some other cars, I came back to look at prices and colors. The salesperson said that he could not give me any estimates until I chose a car from the lot. I chose a car and then asked to see the prices. I was very clear that I was interested in a particular lease special. The Sales Manager came back with a price that was $60/month more than the special offered. I asked him to explain this and he was unable to. Even accounting for sales tax and registration, the number was way off. He left and came back minutes later with a number $50 less per month. I was appalled that they were unable to explain to me how they had come up with the original number and were unable to admit their mistake. The dealership contacted me and eventually gave me the answer that the car was "not the exact match" to the lease special. Of course they didn't mention this when I selected it. Apparently a $200 difference in the price of the car would have cost me an additional $2,160 over the course of a 36 month lease. I went to a different dealership to get the same car. They treated me with kindness and respect. More

This is the first positive experience I've EVER had with NORDIC/HERITAGE Ford and it turned me around 100%. All aspects of my wife's and my interaction was 100%. Sales rep John DeWild is the type of indi NORDIC/HERITAGE Ford and it turned me around 100%. All aspects of my wife's and my interaction was 100%. Sales rep John DeWild is the type of individual I would want on my team in ANY business situation. Product knowledge, indiviual respect and no pressure... he let the produc AND dealership sell itself. Finace man Nick and Manager Jason fell right in same tune. More

My wife and I were just out to test drive Hybrid vehicles to see if they were for me. We had no intention to not keep driving my Subaru, but I was so surprised by the power, comfort and economy of the Prius to see if they were for me. We had no intention to not keep driving my Subaru, but I was so surprised by the power, comfort and economy of the Prius that after looking at the rest of the area cars dealerships over the next couple days we decided to get a Prius from Paul Coleman at Heritage. Paul was extremely helpful, zero pressure and super accommodating. Our experience was so positive, even never having been a Toyota driver before; I would strongly recommend the Prius, Heritage Toyota and Paul Coleman and his team. More

I went in to look at a new 2010 4 door Tacoma truck I was greeted by Jim Johnson , who was up front and honest from the get go. He explained every detail of finance and helped me pick the vehical that best f greeted by Jim Johnson , who was up front and honest from the get go. He explained every detail of finance and helped me pick the vehical that best fit my needs. I would recomend seeing Jim and visiting Heritage Toyota because thier friendly and honest and have great customer service. I would gladly buy my next vehical from them. Thanks Lee Parent More

Everyone was extremely helpful and thorough. They worked with us based on our needs and concerns and came up with a solution so that we were able to acquire the vehicle we wanted. Their staff had the courte with us based on our needs and concerns and came up with a solution so that we were able to acquire the vehicle we wanted. Their staff had the courtesy to walk away when we needed a minute alone to discuss things. Our Salesman offered us refreshments and showed us around the service area and introduced us to other staff that would be available to service our future needs or questions. Just an additional note: Having known Jim Johnson for over 25 years we've put our trust and faith in him at many crucial points in our lives. We truly believe he always has our best interest at heart and consider him a good friend and confidante as well as a reliable sales person. More

I went into Heritage Toyota after seeing a specific used Rav4 online. That vehicle had been sold so I test drove a new 2010 Limited Rav4. I loved it!!! I worked with Jim and Larry to come up with a great Rav4 online. That vehicle had been sold so I test drove a new 2010 Limited Rav4. I loved it!!! I worked with Jim and Larry to come up with a great lease payment! They were both very friendly and helpful! I was greeted with exceptional customer service from the time I walked into the door until I walked out with keys to my new vehicle! I highly recommend Heritage Toyota for all! :) More