Heritage Toyota

I purchased my first Toyota from Heritage ten years ago. Today I came home with the latest lease [after 2 others]. I drive 60 miles from NY to So. Burlington Vt to go to this dealership. The sales staff Today I came home with the latest lease [after 2 others]. I drive 60 miles from NY to So. Burlington Vt to go to this dealership. The sales staff and business staff have been great - patient and answering all questions. I have yet to have this car serviced but have been very satisfied in the past. When there was a problem of any kind with the service department, they always worked hard to correct it. I picked this time for a new lease due to a nationwide ad for $159 per mo and $2799 on signing - a great price for a well-loaded Camry LE. When I went to look at the car, there was of course small print but they worked very hard to take a car more expensive than the "ad" and come up with what I had wanted! I like to know what all the "numbers" mean and they were very accommodating. I was very satisfied that I had received all the information to make an informed decision. [I just read in the "terms of use" not to post about experiences past 12 months ago. But in this case I think it is relevant - the reader can decide] More

The price offered by this dealer is $500 above the price I got from another dealer 200 miles away. Nevertheless I chose to buy from them because of the convenience of a local dealer. I have worked with M I got from another dealer 200 miles away. Nevertheless I chose to buy from them because of the convenience of a local dealer. I have worked with Mr. Dave Juenker during the process. He has been very nice and patient with me through out. We kept close contact during and after the buying process and he is still assisting me with technical questions now. I think they can improve on how they sell warranties. I have been asked whether to buy the warranty at the last minute of my purchase. And I said no just to be safe, because I don't have enough information on alternative options. If they had informed me earlier and gave me time to think about it I might have decided to buy it. More

I went into heritage to look for a new vehicle. I was working with larry but it felt more like I was being told what I could afford, what I wanted, and when I could get it. Overall it was a horrible expe working with larry but it felt more like I was being told what I could afford, what I wanted, and when I could get it. Overall it was a horrible experience which left a horrible taste in my mouth. I have never met a dealer whom would actually call a customer a liar to their face but it happened! I don't think this dealership knows what they are doing. BUYER BEWARE! More

I had a wonderful time working with Dave to purchase my new car. He was extremely friendly from the get-go, and was able to extract what I wanted in a car and translate that to a good fit. Dave demonstrate new car. He was extremely friendly from the get-go, and was able to extract what I wanted in a car and translate that to a good fit. Dave demonstrated excellent salesmanship skills, and helped negotiate a fair price for the vehicle. I would thoroughly recommend Dave to a friend if given the chance. More

I stopped in because my recently purchased car had a tire leaking air. Ray was great; he looked at my car quickly, even suggested that they try to patch it (when I assumed I'd need a new tire), and did his b leaking air. Ray was great; he looked at my car quickly, even suggested that they try to patch it (when I assumed I'd need a new tire), and did his best to actually help me save money. Unfortunately, he was unable to patch my tire, but they were efficient and friendly throughout the whole process. More

Price is as promised, no waiting when I arrive with my car, someone greets me immediately and checks my apptmt. time, work done is as discussed before the service or if something needs to be changed it is car, someone greets me immediately and checks my apptmt. time, work done is as discussed before the service or if something needs to be changed it is discussed before done. More

Our recent car-buying experience at Heritage was terrific. Sue Robinson was a delight to work with. She was prepared for our appointment, calm, kind, and professional. Sue answered all of our ques terrific. Sue Robinson was a delight to work with. She was prepared for our appointment, calm, kind, and professional. Sue answered all of our questions, made us feel like valued customers, patiently leading us through the entire process with humor. We are grateful for the chance to do business with her and will recommend Heritage and Sue Robinson to anyone we know who is looking for a car. While we haven't used the service department at Heritage recently, we do have friends who have had excellent experiences with those folks as well. Carl Recchia More

Landel was very enthusiastic in taking care of us. He showed us two different cars and let us test drive. He answered all the questions. There was no presure. We liked the car very much. They only disapp showed us two different cars and let us test drive. He answered all the questions. There was no presure. We liked the car very much. They only disappointment we had was the price we got to trade our old car which was only 300 dollars. I wished we could get more for it. In any case thanks for getting us a good car. More

In general, communication from this dealership was horrible. We had to deal with multiple people due to our original sales associate leaving. We called and emailed multiple times with very little co horrible. We had to deal with multiple people due to our original sales associate leaving. We called and emailed multiple times with very little communication back from any of the associates or sales manager. A tip that we have for anyone using this dealership is to get the deal in writing. If it changes go somewhere else. Another big negative was about 30 minutes before we were supposed to pick up the car, we received a call that it was not ready and it would still have to go into the service department for some of the features that were part of the deal. It seemed that Heritage did not care if they did business with us or not. More

Overall a very good buying experience. My 4 ratings (good) above are more like 4.5. I really liked the sales person (Alex). He had a great personality and a pleasure to work with (haven't said that b (good) above are more like 4.5. I really liked the sales person (Alex). He had a great personality and a pleasure to work with (haven't said that before). He had only been working for two weeks and didn't know all there was to know about the product. Very understandable. It was refreshing that he readly admitted when he wasn't sure how to answer. So many try to BS an answer. The financing part was a bit time consuming with a great deal of time spent on trying to sell extended warranties, life insurance, disabilty insurance and weather proofing. The finance person (Tim) was professional and friendly, but I just wanted to drive my new truck. This is my second positive purchasing experience with Heritage (new Rav4 in April '10). More