Heritage Toyota

Was having problems with my old highlander and came into toyota to look at possibly trading it in for a new vehicle. I had heard about Caitlin from a friend and requested to work with her. She listened to toyota to look at possibly trading it in for a new vehicle. I had heard about Caitlin from a friend and requested to work with her. She listened to what I was looking for and worked with me to figure out a car that would work best for me. I recommend her as a sales person and will definitely refer my friends and family to her. More

I went in to just talk about another car. I wasnt happy with my ford focus that i had leased from a dealership in rutland, vt. My sister and her husband Deb and Jeff Perry purchased a vehicle from your co with my ford focus that i had leased from a dealership in rutland, vt. My sister and her husband Deb and Jeff Perry purchased a vehicle from your company and were so happy with the way they were. treated. My experience was just the same. Megan was so helpful and I think she could tell that i was inexperienced at buying a car on my own. She was so much more helpful in trying to make me understand things compared to my last experience in Rutland. I love my Toyota and Megan told me I would before I bought it. It was affordable and I couldn't believe that I was able to get out of that lease. More

Caitlin was great to deal with. Took the time and efforts to figure out exactly what my needs were. She was persistent but not pushy. I would highly recommend her for any used or new purchase. efforts to figure out exactly what my needs were. She was persistent but not pushy. I would highly recommend her for any used or new purchase. More

I was helping a friend looking at used cars, and we found a particular car of interest at Heritage. We ended up speaking to Megan about the car, and she set up an appointment for us to see it at our conveni a particular car of interest at Heritage. We ended up speaking to Megan about the car, and she set up an appointment for us to see it at our convenience. Megan was professional and courteous, well prepared for our visit, and able to answer all our questions. My friend was not in any hurry to buy a car, and Megan was very respectful and understanding of this. There was no pressure to close a deal or attempt to sell anything other than the vehicle being considered, and the follow-up has been considerate. Given my own experience with large dealerships, I was very pleasantly surprised by the experience and felt comfortable during the process. I will definitely keep Megan and Heritage in mind for my own future vehicle needs. [It wouldn't let me NOT put a rating on price or work quality, I can't speak to either since we didn't negotiate or have any work done - I do intend top ratings for all other categories] More

Tonja was interested in my needs and worked hard to do the right thing for me. She made the process of buying a truck as easy as I have ever had. Everything she promised she delivered. I will return to the right thing for me. She made the process of buying a truck as easy as I have ever had. Everything she promised she delivered. I will return to Tonja when it is time for me to buy my next (19th) Toyota. More

I recently purchased a Tacoma pickup from Heritage and had the good fortune of having Tonja Little as my sales person. She is an excellent listener and, while she did tell me about possible upgrades and had the good fortune of having Tonja Little as my sales person. She is an excellent listener and, while she did tell me about possible upgrades and other truck models, she wasn’t pushy about them. It is more like she guided me through the process of picking out and buying the right truck. Once I made my decision, she was very enthusiastic about it which really helped me feel like I had made the right decision instead of just settling for something. All in all, a great sales experience. And there’s more! She follows up with me when I have the truck serviced to make sure everything is OK. This is something I have never experienced with a car dealer. I definitely feel spoiled and would recommend her to anyone wanting to buy a car or truck. PS I love my truck. More

Tonja was great to work with. She was friendly, helpful, and well-informed. She told us a lot about the vehicle and worked with us tirelessly to meet our needs and answer all of our questions. We love our T and well-informed. She told us a lot about the vehicle and worked with us tirelessly to meet our needs and answer all of our questions. We love our Toyota Matrix and feel we ended up with the perfect car for us. We would definitely work with Tonja again in the future. More

Tonja Little, in our opinion, should be awarded a "Salesperson of the Year" award based on her customer service alone. On a stormy, cold Saturday afternoon in late October were were quietly (and inc "Salesperson of the Year" award based on her customer service alone. On a stormy, cold Saturday afternoon in late October were were quietly (and inconspicuously, we thought) wandering the back lot of used vehicles at Heritage Toyota. Were were checking out an older Toyota Tundra pickup when Tanja discovered us and introduced herself. Warm and cordial, she was like a new neighbor - very interested in us and eager to offer help and information, but not pushy or aggressive. Tonja showed us two options for pickups, and within a short time we were sitting at her desk considering a deal. Just like that. AND we were happy about it! In the course of the next two weeks, we switched to a different truck from our original selection: same model, two years newer, much heavier suspension. Tonja shepherded us through the maze of details and hurtles involved in changing our choice and never lost her cheerful attitude or professionalism. She responded to all of our requests or questions, and provided possible solutions or answers promptly by text and phone messages. What could have been a complicated mess and "deal killer" situation concluded with us as very happy customers. We drove home on Nov. 13th with our "new-to-us" first pickup. We love our 2005 Toyota Tundra SR5 truck! Thank you, Tonya, and thank you, Heritage Toyota! Stearns & Cyndy Allen Cambridge, VT More

Adam was very patient and helpful with us working with us over several visits while we made our decision. He was intent on ensuring a great customer experience and really understood what we were looking for over several visits while we made our decision. He was intent on ensuring a great customer experience and really understood what we were looking for. He was great at introducing us to the other members of the team that we worked with once we bought our new Highlander - Steve, Nick, etc. Thanks Adam for taking the time to work with us! More

We don't have a negative comment or suggestion to make in regards to our experience with Caitlin. She was great! She even helped us with getting a car started installed in the car. make in regards to our experience with Caitlin. She was great! She even helped us with getting a car started installed in the car. More