Heritage Toyota

Top Notch Service Department Thanks again to the folks at Heritage Toyota Service. I've been taking my Toyota Tacoma for the last 10 years. I really like being able to literally Thanks again to the folks at Heritage Toyota Service. I've been taking my Toyota Tacoma for the last 10 years. I really like being able to literally drive up to the counter to drop my truck off. All the service writers, technicians, and support people are friendly and want to help. They work pretty darn hard to make your life easier. Granted sometimes they have to give you not so good news, but they try their best to lessen the impact on your wallet. Thanks to Jay for getting me set up with new tires and the mechanic who was able to get my alignment done despite frozen cam adjuster bolts! You guys rock. My truck drives so much better. I'll be back :) More

Chuck Heingartner I went in to weigh in options approaching the end of my current lease. Chuck was happy to get my car serviced, and meet with me to discuss future opti I went in to weigh in options approaching the end of my current lease. Chuck was happy to get my car serviced, and meet with me to discuss future options. Very pleasant and easy-going guy to work with and is very evident he cares about his customers. He dropped me off at work and offered to pick me up - and ended up helping me find a great deal on a new Tacoma. Glad to work with Chuck again. More

Top of the line service! Matt is the Top Of the Line as far as service is concerned. A pleasure to work with him. Also the shuttle drivers where extremely accommodating goin Matt is the Top Of the Line as far as service is concerned. A pleasure to work with him. Also the shuttle drivers where extremely accommodating going out to the way to meet my needs. More

Fool me once The car that you sold us had and still has issues that should have been taken care of prior to the sale of my car. Some of the major problems that I h The car that you sold us had and still has issues that should have been taken care of prior to the sale of my car. Some of the major problems that I have endured after I purchased the car from you are: problems with the braking system, bumper, steering/tire vibration, and transmission. Toyota guarantees that all pre-owned cars are inspected from top to bottom and any problems are fixed before the sale. Refer to the Toyota Certified Used Vehicles program (around since 1996) and the 160-Point Quality Assurance Inspection. Was the 160-Point Quality Assurance Inspection (guaranteed by Toyota) even done on my car? A proper and thorough inspection prior to the sale would have taken care of all the issues that I’ve endured. You have been in this business since 1993, so I find it hard to believe that you didn’t have an idea that things were wrong with our Certified Used car. You assured us that the car was in good condition. If you were not so sure, you should have been able to rely on your team there at Heritage. Was my car roadworthy??? Trusting you has caused me to lose thousands of dollars. Enjoy your commission at my expense. More

Service We live in New York really wish they would provide those who live out state Ferny tickets other dealers in your area do our highlander platinum is sti We live in New York really wish they would provide those who live out state Ferny tickets other dealers in your area do our highlander platinum is still under warranty More

Great sales experience I recently purchased my 3rd Toyota Prius...I am now the happy owner of a brand new 2016 Prius 2. The sales person I dealt with, John DeWilde, is the c I recently purchased my 3rd Toyota Prius...I am now the happy owner of a brand new 2016 Prius 2. The sales person I dealt with, John DeWilde, is the current Prius "expert" at Heritage and he answered ALL my questions about the current models and what he felt I would be happy with, based on my other cars, and my questions/concerns. Plus, he told me many other "how-to" details about my new vehicle, and before sending me home, he sat in the car with me, set up all my devices, and explained any new/different features. He also encouraged me to call him if any questions/issues came up and he would set up a time for me to come in and he would go over whatever difficulty I might be having. I felt so comfortable talking with him and he definitely knows the Prius! The other 2 sales persons I had are not still at Heritage but John is a long term employee (almost 10 years now) and I have faith that he will be there for me if the need should arise. More

Chuck Heingartner My Tundra came with 2 year/25K complimentary oil changes. This is great but Heritage Toyota is about 40 minutes away and it would be a pain to take of My Tundra came with 2 year/25K complimentary oil changes. This is great but Heritage Toyota is about 40 minutes away and it would be a pain to take off work to drop it off. Oh, wait a minute, I'm working with Chuck and we live in the same town. Chuck takes my Tundra in the morning for the maintenance and drops it off when he comes home for the day. Are you kidding me? I've worked with Sales people who really made an extra effort to please me. But, I have never worked with someone so willing to maintain a long term customer relationship like he does. Chuck makes me feel like if I needed a shirt he'd offer his up with a big smile on his face. If you're going to buy a Toyota, you need to talk to Chuck. More

Very Pleased I bought my Tacoma in June 2015 and it was a very smooth process. Daniel, the salesman helping me was wonderful to work with. Not pushy at all, and up I bought my Tacoma in June 2015 and it was a very smooth process. Daniel, the salesman helping me was wonderful to work with. Not pushy at all, and upfront and straightforward. He did everything he could to get a good deal for us. Ever since then I have brought my truck back for regular maintenance and am always greeted by friendly staff and they are all very helpful. I have also used their shuttle service a few times, and I have never arrived anywhere late. They do a wonderful job making sure their customers needs are met. My husband has also just recently taken his Dodge there to get some repairs made because we had multiple problems with the Dodge dealership across the street. Toyota was very kind and helpful through the whole process and got everything we needed repaired done in a timely manner. When I returned with my Tacoma they remembered my husband and I and asked how his truck was doing since they serviced it. I was very impressed and have never had a bad experience here. I love Toyota! :) More

Angus came through! I wanted a payment less a month then I what was currently paying for my trade in vehicle. I had never considered a lease due to the last experience I I wanted a payment less a month then I what was currently paying for my trade in vehicle. I had never considered a lease due to the last experience I had with a previous vehicle back in 1989. When Angus suggested this avenue and explained to me the changes made in the leasing program then that sealed the deal. And i appreciated that. Thanks Angus!! And he's been very helpful since picking up the vehicle. He awlays tells me to contact him if there's anything I need. So he's been helpful after the the fact. More

Good sale person He is good person he give discount and I always buy car from him and he is awesome to dealing with customers and I buy lots of car but I buy today rav He is good person he give discount and I always buy car from him and he is awesome to dealing with customers and I buy lots of car but I buy today rav4 toyota . More