Heritage Toyota

Our 2012 Highlander Limited was delivered to our door in the Northeast Kingdom on Sunday, 22 July by Caitlin Junger. I wish to underscore this fact because it marked and epitomized the completion of the mo the Northeast Kingdom on Sunday, 22 July by Caitlin Junger. I wish to underscore this fact because it marked and epitomized the completion of the most professional, relaxed, and competent new car transaction I have experienced in my 38 years of purchasing five different Toyotas in two states from three different dealers. Caitlin Junger's attention to our needs was superb. She welcomed us to Heritage, listened closely to our preferences and rapidly facilitated the purchase of the car we wanted. No pressure, no hype, and no gaming -- just attentive professionalism. Her assistance in the show room would have elicited a "5-star" review from us, but when we noted we might have some logistical problems getting the vehicle back to our home in Orleans County as soon as we might like, she offered to deliver the car over the weekend. Her offer of assistance beyond the sale was utterly unexpected and represented a measure of thoughtfulness and generosity that we found unprecedented in our experience with car dealers. Finally, Nick Zagres quickly completed the transaction, offered the expected add-ons and respected our preferences regarding them. His responsiveness and professionalism made what is often the most unpleasant part of buying a car, remarkably relaxed and, quite simply easy. More

Our overall experience was excellent, we came up from Mass. Plan on returning to hopefully work with Mason and Jeff, in the finance department, in 3 years. Mass. Plan on returning to hopefully work with Mason and Jeff, in the finance department, in 3 years. More

I love my new 'used' car! Jason and John were great and were really helpful with what can sometimes be a stressful process! Thanks guys! were really helpful with what can sometimes be a stressful process! Thanks guys! More

I first met Paul in the fall of 2011 when I started looking for a used Tacoma. He was very knowledgeable and informative, but never did the hard sell (unlike other dealers that I contacted). After nine looking for a used Tacoma. He was very knowledgeable and informative, but never did the hard sell (unlike other dealers that I contacted). After nine months of searching I realized that buying new was my best option, and called Paul again. In short order he had exactly the truck that I wanted, at a price that was as good as or better than anyone else's. Paul was great to work with, and if my experience with Heritage during the research and purchase phase is matched in the maintenance phase I'm going to be thrilled. And by the way, I really love that truck! More

Heritage Toyota and Conor McQuade are deserving of the excellent rating because they are attentive to the buyer every step of the way. The quality of service and level of friendliness is perfect. Conor is excellent rating because they are attentive to the buyer every step of the way. The quality of service and level of friendliness is perfect. Conor is exceptional and I recommend him to any future Prius owner. More

I came in to get my 2010 carolla worked on. Took a tour of the cars in the upper lot and while up there mike approached me. At the end of the day because of his work ethic exsperience and people skills i of the cars in the upper lot and while up there mike approached me. At the end of the day because of his work ethic exsperience and people skills i went from servising one vehicle to leavng with a 2012 toyota Tundra. Much appreciate mike and mary More

I went to another dealership first and after a week of going back and forth I never did get what I wanted. After momments I was able to get what I wanted and needed from Heritage!!! Dan and Mary worked going back and forth I never did get what I wanted. After momments I was able to get what I wanted and needed from Heritage!!! Dan and Mary worked very hard to get what I wanted and in the end I couldn't have been happier. They are a pleasant and warm team of professionals. I will defintely buy my next vehicle and all future vehicles from them. More

I purchased the vehicle we drove and my husband was never satisfied with it. He drove our daughter's Toyota RAV 4 and loved it so decided to check one out. She recommended Heritage Toyota to us. Upon ente satisfied with it. He drove our daughter's Toyota RAV 4 and loved it so decided to check one out. She recommended Heritage Toyota to us. Upon entering the dealership, we were immediately met by Mason who introduced himself, offered his assistance and questioned us about our needs and wants. During the time we were with him, he was friendly and personable getting to our needs without being pushy. We then met with Mary who also was friendly while getting business done. We were running on close time restraints because of an orthodontist appointment for our grandchild and both Mason and Mary worked together to ensure that we were in our new vehicle and on our way in plenty of time. Not only were were impresssed by Mason and Mary, but by the entire dealership. Everyone we met spoke to us in a friendly manner and we felt like they wanted and appreciated us. We would recommend these employees and this dealership without reservation. Not only did we drive away with a vehicles that pleased my husband, but with a good feeling because of the way this dealership functions. More

Mike James was very helpful in helping me pick out my 2008 Prius. I was very pleased that he listened to my concerns about price and fuel mileage and didn't try to convince me to buy a more expensive car 2008 Prius. I was very pleased that he listened to my concerns about price and fuel mileage and didn't try to convince me to buy a more expensive car or try to get me to buy a less expensive car which I would not have been as happy with. He was very knowledgeable on the features of the cars he showed me and seemed to be aware of the inventory of cars that fit my budget without needing to look around the lot first. He treated me like a person and not just like a sale which felt good. Timothy Baptie and the financing team then worked hard together to help ensure that I could get the car with the financing I wanted and not have to over spend for features I didn't want or need. The service team was also nice and quick about replacing the wiring for one of my headlights that had burned out. Overall I am very pleased with my experience at Heritage Toyota and my Prius. I would definitely recommend this dealership to anyone looking for a new or used car. More