Heritage Toyota

Megan Terry My son and I recently visited Heritage Toyota. We were directed to Megan Terry as a sales person. She quickly outlined the options available; new or My son and I recently visited Heritage Toyota. We were directed to Megan Terry as a sales person. She quickly outlined the options available; new or certified pre-owned. When we expressed an interest in new, she quickly and efficiently told us what was available on the lot - including the color of interiors, which was important to us. Megan was friendly, engaging and knowledgable. She went above and beyond in running all over the lot to find something that fit our needs and our wishes. I ended up purchasing a 2014 Toyata Venza from her. After I had committed to purchase she patiently and throughly outlined the various strong points of the vehicle, and showed me how to use them. I am thrilled with the car. More

Thanks, Megan! It was a pleasure working with Megan on the recent purchase of a new Toyota Camry. She was friendly, in a non-invasive way, helpful, and did her best It was a pleasure working with Megan on the recent purchase of a new Toyota Camry. She was friendly, in a non-invasive way, helpful, and did her best to insure a hassle-free buying experience. I appreciated her quick response to my numerous inquiries, and her patience in helping us find the right vehicle. Greatly appreciated her professional help. Thanks! David Hutchinson More

3/29/14 We leased our new Camry XLE today with Eleni Floyd. She is a wonderful salesperson to work with....extremely friendly and very helpful We look forward to working with her every time we are tur Floyd. She is a wonderful salesperson to work with....extremely friendly and very helpful We look forward to working with her every time we are turning in a leased Camry and choosing a new leased vehicle. If you are in the market for a new car at Heritage we strongly recommend Eleni as your salesperson. More

Heritage experience Matthew was a pleasure to deal with, He answered any questions my wife or myself had and if he was not sure he got the answer. You would never know Ma Matthew was a pleasure to deal with, He answered any questions my wife or myself had and if he was not sure he got the answer. You would never know Matthew has only been with heritage sense march. Conducted himself like a seasoned veteran. Anybody looking to lease or buy a vehicle I would highly recommend Heritage. To make your experience as good as mine I would ask for Matthew B. Thanks again for the new Venza the wife loves it. Jesse Harrington. More

Excellence Service We have always used this dealership, and it is getting better and better. From my excellent service rep Ray Mussy, who went through possible cars that We have always used this dealership, and it is getting better and better. From my excellent service rep Ray Mussy, who went through possible cars that would work for me, to putting me in touch with a sales rep Paul Coleman, who found me the car and color that I wanted and was professional and followed through to wonderful, patient, excellent Kyle Porto who explained the car and was smart and friendly and very competent. The financial manager Nick Sagres was also professional and very patient working with me. More

ELENI FLOYD!! Eleni Floyd has now sold me three vehicles, she is the absolute best sales lady I have yet to meet, an I refuse to go and talk with anyone else. Elen Eleni Floyd has now sold me three vehicles, she is the absolute best sales lady I have yet to meet, an I refuse to go and talk with anyone else. Eleni has a great attitude, is very caring, and looks for the vehicle that suits you best, not just for a sale! I always enjoy going in to see her and I tell everybody that they have to go and buy a car form her! More

good experience Megan was very helpful with finding the right car u wanted to find and the service by was very great by megan I would recommend heritage to everyone Megan was very helpful with finding the right car u wanted to find and the service by was very great by megan I would recommend heritage to everyone More

Happy new Tundra owners Larry and Megan, We are very happy with with the overall experience with Heritage Toyota. Thank you for all the help and we look forward to workin Larry and Megan, We are very happy with with the overall experience with Heritage Toyota. Thank you for all the help and we look forward to working with you in the future. Doug and Amy More

Very Poor After Sales Problem Follow Up By Management Over eight hours to test drive and purchase/lease a new 2014 Venza XLE, contantly being told "so and so" would be right with us..."just a minute" whic Over eight hours to test drive and purchase/lease a new 2014 Venza XLE, contantly being told "so and so" would be right with us..."just a minute" which turned into 20 minutes or more, each time, just to be told, again, "just a minute"... When FINALLY, worn down and getting to the Finance Manager (only one available during a big sales event), we were rushed through paperwork for a lease, rather than reasonable rates for a purchase, low-balled on the trade in value of a 2010 Highlander, sold all kinds of "GAP" insurance, and such. The dealership could not get the license plates off the trade in vehicle, even giving them two days to come back to pick it up and leave the trade in. Another trip had to be made to get the plate (1 hour round trip + gas). After 1 week, the "Driver's Easy Access" driver's seat function failed. Three trips to service and sales (again 1 hour round trip each time), at least 10 hours or our time, not to mention our hours researching "on line" (verifying the vehicle had the failed function as sold), and they still can not fix the failed function that was a selling point for the vehicle. Although contacted, messages left, and fax sent, the management appears to just dump the problem back on the sales person and service representative, rather than take responsibility, call us directly, and offer some form of resolution. After more than 28 Toyotas, and 8 Lexus in this family in 30+ years, we will be looking for another dealership, if not another manufacturer. More

Honest and Friendly Customer Service, Thanks Tonja! I went to Heritage having an idea of what I needed in a car. Tonja listened to my needs and helped me find a great used 2009 Toyota Matrix in my budge I went to Heritage having an idea of what I needed in a car. Tonja listened to my needs and helped me find a great used 2009 Toyota Matrix in my budget. Tonja was knowledgable and friendly. I would absolutely purchase another vehicle from this dealership again. More