Heritage Toyota

Tonja Little, in our opinion, should be awarded a "Salesperson of the Year" award based on her customer service alone. On a stormy, cold Saturday afternoon in late October were were quietly (and inc "Salesperson of the Year" award based on her customer service alone. On a stormy, cold Saturday afternoon in late October were were quietly (and inconspicuously, we thought) wandering the back lot of used vehicles at Heritage Toyota. Were were checking out an older Toyota Tundra pickup when Tanja discovered us and introduced herself. Warm and cordial, she was like a new neighbor - very interested in us and eager to offer help and information, but not pushy or aggressive. Tonja showed us two options for pickups, and within a short time we were sitting at her desk considering a deal. Just like that. AND we were happy about it! In the course of the next two weeks, we switched to a different truck from our original selection: same model, two years newer, much heavier suspension. Tonja shepherded us through the maze of details and hurtles involved in changing our choice and never lost her cheerful attitude or professionalism. She responded to all of our requests or questions, and provided possible solutions or answers promptly by text and phone messages. What could have been a complicated mess and "deal killer" situation concluded with us as very happy customers. We drove home on Nov. 13th with our "new-to-us" first pickup. We love our 2005 Toyota Tundra SR5 truck! Thank you, Tonya, and thank you, Heritage Toyota! Stearns & Cyndy Allen Cambridge, VT More

Adam was very patient and helpful with us working with us over several visits while we made our decision. He was intent on ensuring a great customer experience and really understood what we were looking for over several visits while we made our decision. He was intent on ensuring a great customer experience and really understood what we were looking for. He was great at introducing us to the other members of the team that we worked with once we bought our new Highlander - Steve, Nick, etc. Thanks Adam for taking the time to work with us! More

We don't have a negative comment or suggestion to make in regards to our experience with Caitlin. She was great! She even helped us with getting a car started installed in the car. make in regards to our experience with Caitlin. She was great! She even helped us with getting a car started installed in the car. More

I have had the pleasure and luxury of purchasing many vehicles from Heritage Toyota Scion over the years and the experience is always first rate. The atmosphere is welcoming and the staff extremely helpf vehicles from Heritage Toyota Scion over the years and the experience is always first rate. The atmosphere is welcoming and the staff extremely helpful. To me purchasing a vehicle is a time when as a customer I want to feel special and appreciated as it is big financial committment. Heritage never fails to make me feel good about my trade, my purchase and that I got good value for my dollar. Heritage is a great team and several team members deserve mention in this review. Our sales consultant Laura Washburn, was very engaging and helpful. She was eager to assist and to make sure my questions(which were many) were answered accuarately and in a timely manner. She facilitated a a great deal for us on a 2013 Venza and made sure we received all dealer and manufacturer rebates. A defnite repeat buy. The sales manager Jason Quenneville with whom I have worked with on deals many times in the past was efficient and accomodating and patient. He and his staff always make me feel like a VIP customer in thier showroom and this experience was right on par with what I have come to expect from this high volume customer oriented dealership The money guy (finance) Jeff Omeara was also extremely helpful, pleasant and as always he made sure we got the best deal possible with financing. In this case 0% so pretty tough to beat that. He even went so far as to share some of his home baked cookies. Heritage Toyota Scion has refined the car buying experience and they have the recipie. They know that if you take care of the customers they will come back time and time again. That certainly has been my experience. By the way the new showroom is great. Very bright and open and the work spaces are very comfortable well done design team. More

Caitlin worked with us to complete the sales of our new 2014 Toyota Tundra. She was extremely knowledgeable on features of the vehicle and provided good insight on real-world application of the truck, usi 2014 Toyota Tundra. She was extremely knowledgeable on features of the vehicle and provided good insight on real-world application of the truck, using examples of other customers, friends, and her own personal experience to explain the usefulness of everything. She was flexible and accommodating when it came to special requests, pricing, meeting times, and pretty much everything throughout the buying process. She is personable and friendly and helped to make purchasing a vehicle a fun experience, instead of a stressful one. I look forward to working with Caitlin throughout the ownership of the truck and the next time we're ready to purchase another vehicle. Would recommend Caitlin to anyone looking for a smooth car buying experience. More

Megan Terry is the most informative, friendly and accommodating sales person we have ever worked with. She was willing to help make this transaction painless. Would recommend her to anyone looking f accommodating sales person we have ever worked with. She was willing to help make this transaction painless. Would recommend her to anyone looking for a great car experience. More

I recently bought a car from Heritage Toyota in Burlington, VT from Ryan Habeck, and my experience with him was a breath of fresh air. I’ve had my fair share of miserable experiences at car dealers Burlington, VT from Ryan Habeck, and my experience with him was a breath of fresh air. I’ve had my fair share of miserable experiences at car dealerships with salesmen who weren’t able to connect with their customers. You can tell that Ryan genuinely cares about meeting the wants and needs of every customer he encounters, and his level of professionalism is truly unmatched. He understood how stressful it was for me to decide on a new car, and his patience made the whole process so much easier. He is deeply knowledgeable about the product he sells and you can tell that he really enjoys his job. He was able to answer all of my questions without hesitation and I knew that I could trust his information and statistics on each car I inquired about. I am beyond thrilled with the car I am now leasing, and it was worth the trip from central New York to work with him. I can say without hesitation that Ryan will have my business in the future. More