Heritage Toyota

Customer service with Megan was exceptional ! A great deal was made. I came there to get prices and left with an awesome brand new truck !!! deal was made. I came there to get prices and left with an awesome brand new truck !!! More

I went to this dealership with my son to look at potential cars for when he gets his license in a few months. This is the starting process for us in buying a car, we were mainly looking for options potential cars for when he gets his license in a few months. This is the starting process for us in buying a car, we were mainly looking for options and information about possible choices. My son had money saved up from his work, and it was enough to buy a car with some help from the parents. When we arrived, after a minute or so of wandering around the showroom, a woman who introduced herself to us as Megan Terry started to help us. My son and I had set out 1-2 hours for this visit because I had agreed to start looking for cars for him earlier this summer. We had chosen this dealership because we have two Toyotas that we enjoy and we always bring them to Heritage for service. The men in the shop are extremely friendly and helpful. We also chose Heritage because my husband and son had gone, several months ago, in search of a new SUV. My son told me that as soon as he stepped in the door the previous visit, a salesman had started helping them immediately, they were offered coffee or hot chocolate, and then they sat down and started reviewing possible car options. The man was extremely friendly, helpful, not too pushy, and extremely educated about the cars. Also he was patient and made sure all of our questions and desires were met. However, on this visit, none of these things occurred. Megan briefly asked us what was important in the car we wanted to buy, and made my son do all the talking. Megan was not helpful picking out cars at all; luckily my son had two options in mind already. Megan took us outside and showed us one of the cars my son asked about; a used Scion FR-S. Megan opened the car and let my son sit in the driver’s seat. We looked over the car and Megan just stood there awkwardly silent. My son asked her questions, like, "Do you always have to use the paddle shifters?" She did not give a very knowledgeable answer. Also she did not tell us about any of the features of the car. This was very surprising because before when my husband was looking at a Highlander, the salesman gave us every detail about the car which made us much more intrigued to make the purchase. On the previous visit, the salesman knew all answers to the questions we asked, which made the experience much more enjoyable. Once again, in the visit about the Highlander, my husband was encouraged to take a test drive. In this visit, no such option was presented, despite my eagerness to get a feel for the car. So after about 3 minutes in the FR-S, we were hurried out. I asked Megan if there were other options of cars to look at, and she showed us one Corolla Sport. She did not give us any further options even after more prompting. This is quite strange because Toyota manufacturers 16 different cars, and Scion has an additional 5. Once again, Megan did not tell us anything at all about the Corolla, besides that it was front-wheel drive. Then, after, we exited the car, I asked my son if he had any questions. I feel this is a customary gesture to ask the customer if they have any questions before leaving, but since Megan did not do this whatsoever, I did. My son once again asked if there were any other options of cars to look at, but she did not present any. We left the dealership in 10 minutes feeling unsatisfied and offended. At home, my son told me that Megan said the FR-S is front wheel drive; however, we just confirmed that she was wrong; the FR-S is rear wheel drive. If anyone visits this dealership in the future, do not let Megan Terry "help" you; go with Connor Mquade, the friendly salesman from our previous trip. More

I've been with Heritage Toyota through (6) car leases 15+years. This time around I bought a second hand corolla. I have and will continue to refer friends and family to them...they really do go out of 15+years. This time around I bought a second hand corolla. I have and will continue to refer friends and family to them...they really do go out of their way to make sure you are happy! More

megan was eager and enthusiastic, willing to spend time and walk with you looking at vehicles, she is an asset to heritage and helpfull to her customers, i would recommend her to anyone to assist them in and walk with you looking at vehicles, she is an asset to heritage and helpfull to her customers, i would recommend her to anyone to assist them in finding a car More

I came to Heritage Toyota with my 3 children to casually browse the lot and inquire about pre-owned inventory. After parking my car, a salesman, George started talking to me to ask what brought me in today browse the lot and inquire about pre-owned inventory. After parking my car, a salesman, George started talking to me to ask what brought me in today. I told him that I was looking for a used Toyota with certain mileage. He took the time and much patience with my 3 kids that have been dragged along to go car shopping. Our family has had a Toyota for many years and loves them but we had certain criteria to meet in purchasing another vehicle that deemed a bit challenging to find. The pre-owned inventory guru Scott Brace was more than accommodating to fine tune exactly what we were looking for and actively make the search happen to find the Sequoia that we were looking for. It took a couple of meetings, perseverance and patience but the team pulled it off. When my husband and I came to purchase the vehicle, the finance master Travis, was awesome as well and explained every step of the way to us to wrap up the details and bottom line. Meanwhile Salesman Geroge Kuntz babysat our children. We did not expect this out of a dealership, but every member of this Heritage Toyota dealership team went above and beyond to make us happy, comfortable and pleased with the experience. We feel they treated us as they would have treated a member of their family and tried to get the best deal possible. We are thrilled with this dealership, as they even offered an open house, dinner party for new Toyota owners the very next week. We'd highly recommend to anyone! Thank you Heritage Toyota =) More

Overall, the experience was positive.Generally we don,t like to fill out surveys, but I am doing this for my husband because of the insistence that we complete this. I also liked Megan's enthusiasm. The fa like to fill out surveys, but I am doing this for my husband because of the insistence that we complete this. I also liked Megan's enthusiasm. The fact that Tim arranged for the car to be delivered to us the next day made an impression on me. There 60 words. More

Megan Terry is the best sales person I have ever had the pleasure of doing business with. She listened to me and treated me with respect. If you want to be treated like family choose Megan as your sales p pleasure of doing business with. She listened to me and treated me with respect. If you want to be treated like family choose Megan as your sales person,any one else is just second best. Sincerely, Vanessa Brace More

Megan was great to work with and helped me get familiar with my new car right away. She had everything prepared for us when we came in to pick up the car and answered all of our questions. Travis did a g with my new car right away. She had everything prepared for us when we came in to pick up the car and answered all of our questions. Travis did a great job finishing up the car deal and we were out of there in no time to enjoy the new Rav4. Excellent staff to work with and very nice facility! More

The experience at Heritage Toyota was very professional and personable. I did not feel pushed to buy, and all of my concerns were promptly taken care of. It was easy to set up a test drive, easy to negot and personable. I did not feel pushed to buy, and all of my concerns were promptly taken care of. It was easy to set up a test drive, easy to negotiate the sale, and easy to obtain financing. Rick, Jon, and Sue were all very kind and helpful. More

Conor worked with us very patiently over several days, helping me to buy my first new car. He was very friendly and informed, a delight to work with! I make a point to stop in and say 'hi' when I'm there helping me to buy my first new car. He was very friendly and informed, a delight to work with! I make a point to stop in and say 'hi' when I'm there for service on my car, and I would recommend him to anyone. More