Heritage Toyota

Good Service; Good people! We had a great experience buying our Honda Pilot with Chuck Heingartner and Travis Green of Heritage Toyota. Chuck was very helpful and knowledgeable We had a great experience buying our Honda Pilot with Chuck Heingartner and Travis Green of Heritage Toyota. Chuck was very helpful and knowledgeable and made the buying process fun. Travis closed out the deal with minimal hassles while making the process understandable. We never thought we could get such a nice car at an affordable rate, but Chuck and Travis made the purchase really easy. We definitely recommend Heritage Toyota and we are grateful to everyone who helped us get our car. Thank you! More

Stellar Experience I dealt with Rob Ploof, and he exemplifies customer service and satisfaction. He did everything he could, from start to finish, to make our transactio I dealt with Rob Ploof, and he exemplifies customer service and satisfaction. He did everything he could, from start to finish, to make our transaction smooth and pleasant. His attitude is open and friendly, honest and trustworthy. I felt immediately that I was going to get the best deal that I could, and actually, the minute I met Rob I knew I'd be buying a car from him. Bravo! More

Lazarus was very helpful We did not end up buying the car but Lazarus Koep was very helpful and attentive. Next time we will back to check you all out again. We did not end up buying the car but Lazarus Koep was very helpful and attentive. Next time we will back to check you all out again. More

Very welcoming service center. I have used Heritage service three or four time; each time a very positive experience. Capable, friendly, efficient, helped me with the right decisio I have used Heritage service three or four time; each time a very positive experience. Capable, friendly, efficient, helped me with the right decisions. I have had Seth at least twice and he is the greatest. Knowledgeable and practical and helped me each time. You all meet or exceed my expectation, WHICH NOW ARE GETTING HIGHER BY THE VISIT. Keep it up. More

Excellent service for my Tacoma I was greeted promptly by Amanda and we went over what I had requested to be done. She was sure to let me know I could relax in the waiting lounge a I was greeted promptly by Amanda and we went over what I had requested to be done. She was sure to let me know I could relax in the waiting lounge and she would come and let me know when my truck was ready - which she did and it didn't take all that long either. Everyone was pleasant to deal with in the service area. My truck is now all set for my upcoming roadtrip. More

Professional and friendly We had a very pleasant experience buying our new RAV 4 today, It all started with a little haggle via emails with Ed Larkin, Heritage Internet Sales We had a very pleasant experience buying our new RAV 4 today, It all started with a little haggle via emails with Ed Larkin, Heritage Internet Sales Manager and his promise to match the price from another dealership. Everybody was very helpful, friendly and professional. Our salesman Angus Gunn assisted us with every aspect of the purchase from the test drive to the final explanation of the vehicle features with true knowledge and enthusiasm. All the finance aspects of the purchase were expertly handled by Business Manager Jeff O''Meara. This was our third new vehicle purchase at Heritage and we are planning to do it again :) Thank you all- great job guys! More

Professional and Pleasant I had my 2012 Camry in for service and dealt with Brandie and she was very efficient and pleasant as everyone there always is. I have never had a bad I had my 2012 Camry in for service and dealt with Brandie and she was very efficient and pleasant as everyone there always is. I have never had a bad experience and will always purchase my vehicles there. More

Genuine, patient, and so helpful! I went into the dealership with my guard up, but Roger Patterson was so genuine and friendly! He helped me find exactly what I was looking for, within I went into the dealership with my guard up, but Roger Patterson was so genuine and friendly! He helped me find exactly what I was looking for, within my budget, and he gave so much of his time answering all my questions, even helped me set-up the speed dials on the bluetooth screen and connected my phone to the system! I will absolutely go to Heritage next time I need a new vehicle and I'll be looking for Roger when I do! More

Good explanation of difficulity with brakes. We took our Camry in for the 45,000 mile service. The mechanic found that one pad on the left rear brake was not being pressed against the disk. He We took our Camry in for the 45,000 mile service. The mechanic found that one pad on the left rear brake was not being pressed against the disk. He said he would have to replace both disks and pads. He explained how I might do a cheaper fix on my own. I appreciated this, but decided to go with the new parts even though I had replaced the rear disks and pads myself at 34,000 miles, much too early by normal wear. Once the car was back on the lift, Service Advisor Amanda Startari lead me into the shop so the mechanic could show me better what the problem was while the he explained. The 45,000 mile checks and tire rotation were done quickly, less than 1 hour. The brake replacement took what seemed much too long, about 4 hours. His write up explained the problems he encountered with the parking brake shoes and hold down pins which were the wrong ones and correct ones were not in stock. He also came out of the shop to explain this verbally as I was checking out of the service area. Amanda went into the shop two or three times to check on progress as I became concerned with the length of time the repair was taking. More

Much better than the competition Needed to replace my damaged 2011 Tacoma I consulted extensively with another dealer that advertises "#1 Toyota Dealer in New England". We arrived at Needed to replace my damaged 2011 Tacoma I consulted extensively with another dealer that advertises "#1 Toyota Dealer in New England". We arrived at a price but they had to start searching for what I wanted. While traveling in Vermont I stopped at Heritage just to look at vehicles. Chuck took me under his wing and in less than an hour had not only matched the competitions price, but found my exact configuration in Heritage's extensive inventory. I was back on the road early than expected and therefore able to tow a boat home that would have otherwise required a separate trip to the North Country. Chuck and Jon were easy to work with and highly recommended More