Heritage Toyota

A great shopping experience Jason Dillion was great to work with. He made our transaction very seamless by stepping us thru the process. He has a great personality, is very posi Jason Dillion was great to work with. He made our transaction very seamless by stepping us thru the process. He has a great personality, is very positive, and answered all of our questions with ease as he is very knowledgeable of the Toyota brand. He didn't try to sell us anything we didn't want, he listened to our "wish list" and helped us get what we wanted. More

Awesome experience! This is the best experience I have ever had bringing my vehicle in for service. Usually I dread bringing my car in but my appointment was early and t This is the best experience I have ever had bringing my vehicle in for service. Usually I dread bringing my car in but my appointment was early and they took me right in and I was done within an hour. Nice waiting with a quiet area that allowed me to work while I waited for my car. More

Great service rep. Very pleasant, professional experience. Service rep. listened to what I was saying. Highly unusual in many businesses today. Took time to answer my qu Very pleasant, professional experience. Service rep. listened to what I was saying. Highly unusual in many businesses today. Took time to answer my questions with excellent knowledge of automobiles. Thanks. PS This survey is a bit annoying with its run on questions. More

Buying a new car outstanding service from this person. He was "Top Drawer"! Answered all our questions and was very fair and informative. He has lots of energy and vitality and worked hard to make this sal He was "Top Drawer"! Answered all our questions and was very fair and informative. He has lots of energy and vitality and worked hard to make this sale for us. More

Eleni is just beyond words! Eleni Floyd made me feel buying a car is a bliss! She is just the most respectful person you could imagine to deal with! It felt like in the 5 star ho Eleni Floyd made me feel buying a car is a bliss! She is just the most respectful person you could imagine to deal with! It felt like in the 5 star hotel - my needs were answered even before I had a chance to ask! Way to go Eleni you are the STAR of this place! More

no hassle After extensive shopping and selecting my top three I visited one last place to compare. Jason selected two options matching our criteria, we test dro After extensive shopping and selecting my top three I visited one last place to compare. Jason selected two options matching our criteria, we test drove one, and closed the deal that afternoon. He was personable, honest, and checks in on us to ensure we're still happy. I appreciate the level of customer service I've experienced. More

I used to hate visiting a car dealer showroom! I spent the past two years researching all the Internet media on a new SUV for our family. I had narrowed it down to between the GMC Acadia, Acura MD I spent the past two years researching all the Internet media on a new SUV for our family. I had narrowed it down to between the GMC Acadia, Acura MDX, Ford Explorer and the Toyota Highlander. The last thing I wanted to do was visit a dealer; that's why it took two years! I saw a 2015 Highlander on the Heritage Toyota website I was interested in so I sent an e-mail inquiry. Internet guy Rick Rice got back to me and said, yes, it is available, why not come in for a test drive? I hesitated a few days then let him know that we, my wife and I, would be there. When we arrived we met with Rick and sales rep Rob Iandoli. Rob got the Highlander ready for our test drive which went perfectly. I, okay, we, were sold on the Highlander. We wanted an XLE but in the Pearl white. We settled on the options we wanted, a "great" trade price for our Trailblazer and let Rob do a search for us. One exactly as we wanted came in from Toyota within a couple of weeks. We had sold our Trailblazer to a nephew so Rob came to our home, driving the new Pearl White Highlander, to drive us to the dealership. Whoa! I must admit it, the best experience ever at an auto dealership. More

Great Service from the front door to the check out! The same cheerful young woman, Amanda, met me with her tablet to scan in the information. I asked her about adding an extra item to my initial servic The same cheerful young woman, Amanda, met me with her tablet to scan in the information. I asked her about adding an extra item to my initial service appt. She told me how long it would take to do everything. The service area has a "quiet room" with WiFi access in which I could productively work. Everything was finished 15 minutes early! A GREAT experience from the front door to the check out! More

Heritage and Adam Stoner Adam Stoner was our sales rep recently and he is fantastic! Very knowledgeable, helpful and most importantly, kind and easy to talk to. He was the per Adam Stoner was our sales rep recently and he is fantastic! Very knowledgeable, helpful and most importantly, kind and easy to talk to. He was the perfect combination of letting us decide at our pace and making sure he was being a successful salesman! He enjoys what he's doing and it shows. He has the best sales manager in the business, Ryan Denecker. Ryan has worked with us for years and we know we can count on him for the best deal and that he will always make time to visit with us when we see him. Thank you, Ryan and Adam! More

Service dept Excellent service department. They did a great job fixing the problem and answering my questions. The service representative Patti did an excel Excellent service department. They did a great job fixing the problem and answering my questions. The service representative Patti did an excellent job with this. Thank you, More