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Heritage Toyota
S. Burlington, VT
4,234 Reviews
Heritage Toyota is Vermont's leading authorized Toyota dealer by volume and home of The H-TEAM, a crack-unit of customer service centric automotive fixed operations specialists. We are conveniently located on Shelburne Rd, a major commuter roadway. Customers can drop off their vehicle for service on their way to work in the morning and ride our Customer Shuttle into many adjacent towns and cities as Burlington, South Burlington, Winooski, Shelburne, Colchester and Essex. And when you purchase from Heritage Toyota, you receive yearly Vermont State Inspections for free, for the lifetime you own the vehicle! Call Heritage Toyota for your custom quote and schedule a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 4,234 reviews
December 19, 2015
Good Expetience! Matt was my rep and he had been before...he is always professional, helpful and communicative. I actually do recommend Heritage whenever the subject c Matt was my rep and he had been before...he is always professional, helpful and communicative. I actually do recommend Heritage whenever the subject comes up in conversation. More
by NyctoVTMOM
Employees Worked With
Matt
December 18, 2015
Awesome! We had a wonderful experience with chuck! He listened to what we wanted and but our needs above anything else! Chuck continues to check in with us o We had a wonderful experience with chuck! He listened to what we wanted and but our needs above anything else! Chuck continues to check in with us on a regular basis. He definitely cares about his costumers More
by Abachand
Employees Worked With
Chuck Heingartner
December 17, 2015
Adam Stoner was Awesome This was my first encounter with the Toyota dealership and I was not disappointed. The experience was the most efficient and professional I have ever This was my first encounter with the Toyota dealership and I was not disappointed. The experience was the most efficient and professional I have ever encountered. More
by Nancy Strong
Employees Worked With
Adam Stoner
December 16, 2015
Tried to fix items that were not broken I recently brought my 2010 Toyota Tacoma in to get it inspected, tires rotated, and an oil change. I assumed the inspection would be fine. When it was I recently brought my 2010 Toyota Tacoma in to get it inspected, tires rotated, and an oil change. I assumed the inspection would be fine. When it was done, I was informed that my left front wheel bearing needed to be replaced and my e brake lines needed to be replaced. It was estimated it would cost $900-1000 for parts and labor. This seemed a bit odd. The truck was driving with zero indication that a wheel bearing needed to be fixed. I declined the service at the time. I went home, brought my truck to two different local mechanics. Both mechanics told me and showed me that nothing was wrong with my left wheel bearing and the e brake lines were totally fine. No problems what so ever with the truck. They both would of passed it inspection (which one did). Just wanted to give my review of the service center. I won't be coming back. More
by MRVskiguy
Employees Worked With
Matt Morrision, Justin Flynn
December 15, 2015
Excellent Service Brought my car in for a couple of recalls and the staff was very friendly and courteous. The process was extremely efficient. They were also able to Brought my car in for a couple of recalls and the staff was very friendly and courteous. The process was extremely efficient. They were also able to schedule me for the time frame that I needed. More
by maemae226
Employees Worked With
Matt
December 15, 2015
Excellent Sales I used this dealership when I bought my first car and then went to a different dealer. After a pretty poor experience, I returned to this dealership f I used this dealership when I bought my first car and then went to a different dealer. After a pretty poor experience, I returned to this dealership for help in my next vehicle lease. Rob was hands down the kindest, most informed, available/responsive salesperson my fiancé or I have ever worked with. He explained everything so clearly and walked us through many car options, wasn't pushy or aggressive, and helped us get the perfect car. If I could give more stars to Rob, I would. I wasn't as big of a fan of the finance guy, but that was only like 10 minutes. I think we are officially Heritage lifers! More
by BurlingtonKate
December 14, 2015
Excellent Service Every employee in the service department was friendly and professional from the moment I stepped out of the car and was greeted, to Tom my service con Every employee in the service department was friendly and professional from the moment I stepped out of the car and was greeted, to Tom my service contact, to the girl who went over my service and scheduled my next appointment. What a pleasure! Worth the trip from NY. More
by SLgrandma
Employees Worked With
Tom - Service
December 13, 2015
Heritage excellent, Toyota Corp. not so good! Excellent service, always helpful! Estimated time for service within 10 minutes. I have no problem with Heritage Toyota but am unhappy with Toyota C Excellent service, always helpful! Estimated time for service within 10 minutes. I have no problem with Heritage Toyota but am unhappy with Toyota Corporation. I am about to turn in my last leased vehicle with 24,000 miles. I am disappointed that I will get no credit for low mileage and will be charged for every little ding on the car. I expect that when this car is sold, it will be of good value due to low mileage. This will influence future leasing for me. More
by svgerard@108
Employees Worked With
Marc Halliday
December 13, 2015
Awesome Great dealership. Very friendly and professional staff. Toyotas are known for their high quality products and Heritage will do everything in their p Great dealership. Very friendly and professional staff. Toyotas are known for their high quality products and Heritage will do everything in their power to show their staff is on par with the products. They will not try to sell you unnecessary products or services. More
by Mikelfball73
Employees Worked With
Multiple employees over several years
December 11, 2015
Great customer service I brought my car in to get some brake work done, and I was very pleased with the customer service here. Seth was very informative, friendly, and profe I brought my car in to get some brake work done, and I was very pleased with the customer service here. Seth was very informative, friendly, and professional. This was my first time at this dealership, and I will definitely be coming back. More
by Rbyrnes
Employees Worked With
Seth
