Heritage Toyota

Smart, helpful and very pleasant! Any auto service center is capable of taking care of a newer car with fewer than 50,000 miles on it. But it takes someone who is progressively knowled Any auto service center is capable of taking care of a newer car with fewer than 50,000 miles on it. But it takes someone who is progressively knowledgeable about specific vehicles to properly care for an aging SUV with 260,000+ miles on it. I need a service center that is thorough enough to catch nascent problems before they hatch into full blown catastrophic failures. I really don't want to have to call for a tow truck while my family and I are stranded at Smugglers Notch! I also need a Service Advisor who is smart enough to explain issues to me in a way my non-mechanical brain can comprehend. Thank you, Amber. More

Roger Patterson Rocks! He was able to get me the deal I was looking for with the least amount of waiting I have ever had to do at a dealership. Travis Green was also very e He was able to get me the deal I was looking for with the least amount of waiting I have ever had to do at a dealership. Travis Green was also very efficient. More

AMAZING CUSTOMER SERVICE!! I was so impressed with the friendliness and welcoming atmosphere at Toyota! I walked in and was greeted with a smile and offered a drink! I was ret I was so impressed with the friendliness and welcoming atmosphere at Toyota! I walked in and was greeted with a smile and offered a drink! I was returning my lease and signing up for another one and it was stress/worry free! Shawn Carpenter was so wonderful to work with. He reached out to me via email giving me my options and scenarios for potential decisions. He met with me and presented me with all the run downs of different price points and was able to provide me with the best option. Jason Dillon was so amazing to work with! He ran all the numbers for me and I just had to sit back and relax, He was patient and understanding with my inability to decide on what to do that would work in my budget. We test drove the car together and he provided accurate information on all the changes made to the newer model. He was informative and personable! I felt very comfortable and with his guidance was able to make the best decision for me! I would recommend anyone to him! Jeffrey O'Meara was excellent to work with in the financial department! He provided all the information on the screen so I could see and explained how everything would be handled. It was quick and easy and I felt knowledgeable about where my money was going! More

Angus, More than just a good burger! ...Also an incredible salesmen... Angus was helpful, attentive, and all around pleasant, to be around from the first day we walked into the day tha ...Also an incredible salesmen... Angus was helpful, attentive, and all around pleasant, to be around from the first day we walked into the day that we bought a beautiful Toyota Tacoma. My father and I were shopping around, and weighing our options. Angus understood this, he did not want to put me into a truck that wasn't the truck for me. He wanted to show us everything that they had at the dealership that met our needs, and then gave us the time and space to make a decision. He periodically checked in and made sure to make him self easily available, and when we needed him he was there and followed through with everything that he promised and more. He invested a great amount of time and patience allowing us to test drive a few cars to get a feel of them, and every question we had. When the time came, he spent a lot of time with us to make sure that we got a fair deal, and was everything we could have asked for him a car salesmen. Angus and the entire workforce at Heritage Toyota were helpful and easy to talk to and work with. With out any hesitation I would return if I were in need of another vehicle... but I don't see that happening anytime soon seeing as I am the new proud owner of one of the most dependable, bullet proof trucks on the market to date. More

Top Notch Service Department Thanks again to the folks at Heritage Toyota Service. I've been taking my Toyota Tacoma for the last 10 years. I really like being able to literally Thanks again to the folks at Heritage Toyota Service. I've been taking my Toyota Tacoma for the last 10 years. I really like being able to literally drive up to the counter to drop my truck off. All the service writers, technicians, and support people are friendly and want to help. They work pretty darn hard to make your life easier. Granted sometimes they have to give you not so good news, but they try their best to lessen the impact on your wallet. Thanks to Jay for getting me set up with new tires and the mechanic who was able to get my alignment done despite frozen cam adjuster bolts! You guys rock. My truck drives so much better. I'll be back :) More

Thank you, Rob! A year ago, I went to Heritage Toyota just to check out my options and Rob was super helpful. Although I wasn't making a purchase then, Rob took the A year ago, I went to Heritage Toyota just to check out my options and Rob was super helpful. Although I wasn't making a purchase then, Rob took the time to provide all the information I needed without being pushy or rushing me. Since then, Rob followed up with a couple of brief emails to check in. His thoughtful and respectful approach is what led me to return to Heritage last weekend to buy my Rav4 from him! (I have to echo a previous review- as a single mom with a child tagging along, I greatly appreciated Rob's natural rapport with kids and his efforts to make certain we were comfortable through the process.) Both Rob and Travis took care of all of the details quickly and painlessly! Much appreciated! Amy More

Chuck Heingartner I went in to weigh in options approaching the end of my current lease. Chuck was happy to get my car serviced, and meet with me to discuss future opti I went in to weigh in options approaching the end of my current lease. Chuck was happy to get my car serviced, and meet with me to discuss future options. Very pleasant and easy-going guy to work with and is very evident he cares about his customers. He dropped me off at work and offered to pick me up - and ended up helping me find a great deal on a new Tacoma. Glad to work with Chuck again. More

Top of the line service! Matt is the Top Of the Line as far as service is concerned. A pleasure to work with him. Also the shuttle drivers where extremely accommodating goin Matt is the Top Of the Line as far as service is concerned. A pleasure to work with him. Also the shuttle drivers where extremely accommodating going out to the way to meet my needs. More

Fool me once The car that you sold us had and still has issues that should have been taken care of prior to the sale of my car. Some of the major problems that I h The car that you sold us had and still has issues that should have been taken care of prior to the sale of my car. Some of the major problems that I have endured after I purchased the car from you are: problems with the braking system, bumper, steering/tire vibration, and transmission. Toyota guarantees that all pre-owned cars are inspected from top to bottom and any problems are fixed before the sale. Refer to the Toyota Certified Used Vehicles program (around since 1996) and the 160-Point Quality Assurance Inspection. Was the 160-Point Quality Assurance Inspection (guaranteed by Toyota) even done on my car? A proper and thorough inspection prior to the sale would have taken care of all the issues that I’ve endured. You have been in this business since 1993, so I find it hard to believe that you didn’t have an idea that things were wrong with our Certified Used car. You assured us that the car was in good condition. If you were not so sure, you should have been able to rely on your team there at Heritage. Was my car roadworthy??? Trusting you has caused me to lose thousands of dollars. Enjoy your commission at my expense. More

Service We live in New York really wish they would provide those who live out state Ferny tickets other dealers in your area do our highlander platinum is sti We live in New York really wish they would provide those who live out state Ferny tickets other dealers in your area do our highlander platinum is still under warranty More