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Heritage Toyota

S. Burlington, VT

4.9
4,172 Reviews
Heritage Toyota is Vermont's leading authorized Toyota dealer by volume and home of The H-TEAM, a crack-unit of customer service centric automotive fixed operations specialists. We are conveniently located on Shelburne Rd, a major commuter roadway. Customers can drop off their vehicle for service on their way to work in the morning and ride our Customer Shuttle into many adjacent towns and cities as Burlington, South Burlington, Winooski, Shelburne, Colchester and Essex. And when you purchase from Heritage Toyota, you receive yearly Vermont State Inspections for free, for the lifetime you own the vehicle! Call Heritage Toyota for your custom quote and schedule a test drive today.
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1620 Shelburne Rd

S. Burlington, VT

05403

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Showing 4,172 reviews

April 24, 2017

Toyota Camry Dealt with Marc and was a very pleasent experience. I would highly recommend having him help you in the car buying process. Very pleased with his cus More

by None
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Halliday, Randi Hodet
Apr 24, 2017 -

Heritage Toyota responded

Your kind words about Marc are much appreciated. I'm glad you enjoyed working with him. Thank you for choosing Heritage Toyota! #DocHolidaysellscars Nora Krom Customer Relations Specialist Heritage Automotive Group

April 24, 2017

Class Act We recently leased a new RAV from Heritage and Shawn was the best salesperson we have ever dealt with (and there have been many). The entire process w More

by L F Quinlan
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Conor McQuade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Donahue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Carpenter
Apr 25, 2017 -

Heritage Toyota responded

Thank you for sharing your excellent experience working with Shawn! It's wonderful that he made sure everything was stellar. Enjoy your new Rav4! #HTeamGuru Nora Krom Customer Relations Specialist Heritage Automotive Group

April 21, 2017

Service Department A very fast and courteous visit. My representative began the process to correct a problem not covered by this visit. Jay was attentive and understan More

by NNE owner
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jay Jerger
Apr 24, 2017 -

Heritage Toyota responded

Thank you for sharing your experience! It's great to hear that Jay provided you with top notch service. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

April 19, 2017

Don't bother..... Going anywhere else! Just purchased a 2017 Toyota 4Runner SR5 Premium. I had purchased my previous vehicle, 2015 Tundra, from Chuck as well. I'm so thankful that the day I More

by Carni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Donahue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Rodriguez, Chuck Heingartner, Seth Tracy
Apr 20, 2017 -

Heritage Toyota responded

Carni, Thank you for this fabulous review! We appreciate your recommendation. It's very nice to hear that you enjoyed working with Chuck and the rest of the Heritage Toyota sales team. #chuckyfromstowe Nora Krom Customer Relations Specialist Heritage Automotive Group

April 19, 2017

Chucky from Stowe My experience at Heritage has been nothing less then outstanding!. Chucky made it so easy!! My 2nd Tacoma and I love my Tacoma and I love Chucky from More

by KJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Zagres, Megan Terry, Chuck Heingartner
Apr 19, 2017 -

Heritage Toyota responded

KJ, What a wonderful review! Thank you for posting. We're glad to hear to that you enjoy working with Chuck and that he goes above and beyond on a regular basis. Nora Krom Customer Relations Specialist Heritage Automotive Group

April 19, 2017

Unprofessional After few years as their customer, I came for the state inspection with my BRAND NEW CAR, that was bought two weeks prior, and it was in perfect condi More

by Chris
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Other Employees : Dana Lawrence
Apr 19, 2017 -

Heritage Toyota responded

Chris, I apologize for the troubles with your vehicle. If a mistake is made or damage occurs while a vehicle is in our care, it is in our best interests to take responsibility and fix it. We do not want our customers to be unhappy. While I cannot speak for another shop, we stand behind our work. Several of our staff investigated this issue and it was apparent that the crack originated from a small stone chip on the windshield. This kind of chip is not uncommon and can occur from typical driving. It would not normally be a condition that would fall under Toyota's warranty as it is not a manufacturing defect. Additionally, the day of your visit temperatures were below zero. Inside it would have been around 68-70 degrees. A sudden temperature change like this can take a small chip to a crack very quickly. We are sorry to lose you as a customer. Nora Krom Customer Relations Specialist Heritage Automotive Group customerservice@heritagevt.com

April 19, 2017

Go see Chuck! I went in to see Chuck to say "hi". I left with a new Tacoma. Chuck listened to what I had to say, showed me what I wanted to see, made the whole More

by Notorious P.A.T.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Zagres, Chuck Heingartner, Matt Kraft
Apr 20, 2017 -

Heritage Toyota responded

Thank you for posting about your experience working with Chuck and the rest of the team. Sounds like they made sure the purchasing process was top notch. Enjoy your new Tacoma! Nora Krom Customer Relations Specialist Heritage Automotive Group

April 19, 2017

Excellent Customer Service from Marc Halliday We recently signed on to a new lease for a Toyota Highlander at Heritage in South Burlington, Marc Halliday was our salesman and he was fantastic. He More

by holcomb2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Halliday
Apr 20, 2017 -

Heritage Toyota responded

Sounds like Marc did a fantastic job helping you find a vehicle that meets your needs and your budget! I'm glad he was so great to work with. We appreciate you posting. Thank you for choosing Heritage Toyota! #DocHolidaysellscars Nora Krom Customer Relations Specialist Heritage Automotive Group

April 19, 2017

Easy car buying experience Chuck was great to work with. He listened, wasn't pushy, under promised and over delivered in terms of timing, and followed up quickly and thoroughly. More

by SBVT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Heingartner, Beth Grady
Apr 20, 2017 -

Heritage Toyota responded

Glad to hear that Chuck made your purchasing experience more enjoyable! Thank you for your kind words about both him and Beth. Hope that your new vehicle is treating you well! #chuckyfromstowe Nora Krom Customer Relations Specialist Heritage Automotive Group

April 18, 2017

Great Job I have always had great people to deal with when i have had to have service done on the car, from the young lady i talk with when i first get there to More

by MPD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Kulhowvick
Apr 19, 2017 -

Heritage Toyota responded

Thank you for recommending us to your friends and on DealerRater! It's very nice to learn that you have received consistently great service from our service department. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

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