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Heritage Toyota

S. Burlington, VT

4.9
4,280 Reviews
Heritage Toyota is Vermont's leading authorized Toyota dealer by volume and home of The H-TEAM, a crack-unit of customer service centric automotive fixed operations specialists. We are conveniently located on Shelburne Rd, a major commuter roadway. Customers can drop off their vehicle for service on their way to work in the morning and ride our Customer Shuttle into many adjacent towns and cities as ...
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1620 Shelburne Rd

S. Burlington, VT

05403

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Showing 4,280 reviews

August 12, 2017

Best Car Buying Experience with Laz! Laz helped us pick the perfect car for our family (Rav 4) and was plesent timely and a pleasure to work with. I have referred my friends and parents More

by DanF86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laz Koep
Aug 14, 2017 -

Heritage Toyota responded

Dan, That's excellent! We appreciate you taking the time to share your experience. Thank you for choosing Heritage Toyota! #Lazsellscars Nora Krom Customer Relations Specialist Heritage Automotive Group

August 12, 2017

Laz is a terrific salesman! Laz could not have been more accommodating to us. Every question we had was happily answered. I had a specific used car in mind and he made sure it More

by Maureen I
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laz Koep
Aug 14, 2017 -

Heritage Toyota responded

Maureen, Thank you for posting. It's very nice to hear that you enjoyed working with Laz. We appreciate your business. #Lazsellscars Nora Krom Customer Relations Specialist Heritage Automotive Group

August 12, 2017

Alex was the best! My wife Madelyn and I purchased a 2015 Toyota Tacoma with Alex today! It was a great experience at the dealership! Alex was super helpful with us, he More

by BenjaminRauch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TobiTtyler, Jim Lash, Heritage Auto
Aug 14, 2017 -

Heritage Toyota responded

Benjamin, It's fantastic that Alex was so helpful! We appreciate you taking the time to write a review. Thank you for your very nice recommendation! Nora Krom Customer Relations Specialist Heritage Automotive Group

August 11, 2017

Beyond expectation My car was to have some small routine fixes plus registration. Turns out it needed new brakes AND the service area was busier than usual so that I wa More

by biketravel50
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Kulhowvick
Aug 11, 2017 -

Heritage Toyota responded

We appreciated this detailed review! It's fantastic that Tom made such an effort to get the work on your car completed as quickly as possible. Dealing with unexpected repairs can be frustrating. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

August 10, 2017

Bad tires It was a great experience at Heritage yesterday getting my tires replaced. Ryan Allen was great helping me to get this completed. Thank you very much. More

by Rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Allen
Aug 10, 2017 -

Heritage Toyota responded

Rich, Thank you for posting! Glad to hear Ryan was so helpful. Hope you're riding much smoother on your new tires! Nora Krom Customer Relations Specialist Heritage Automotive Group

August 10, 2017

Quality Service Dave kept us abreast of the maintenance required for our Prius. Let us know that the brakes needed work on for the vehicle to pass the State Inspecti More

by jsjoachi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meghan Towers, David Ptak
Aug 10, 2017 -

Heritage Toyota responded

We appreciate you posting. Glad that David kept you informed of your car's maintenance needs. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

August 10, 2017

Awesome Customer Service I bought my car at Heritage but had been having it serviced at another dealership because it was closer to me. After two very negative experiences wit More

by Lindsay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Tracy
Aug 10, 2017 -

Heritage Toyota responded

Lindsay, That's fantastic! I'm so glad we could help you out. Thank you for giving us another try! Nora Krom Customer Relations Specialist Heritage Automotive Group

August 10, 2017

Dealing with Laz was a great experience! Laz is a no pressure salesman! He was attentive to our needs without being pushy. His friendly personality and welcome smile was what drew us to him! More

by Marilyn14
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Laz Koep
Aug 10, 2017 -

Heritage Toyota responded

Tina, What a nice review! Thank you for posting. It's wonderful that Laz has been so helpful. #Lazsellscars Nora Krom Customer Relations Specialist Heritage Automotive Group

August 10, 2017

Very positive experience! My husband and I bought our new Tundra with Laz--what a terrific asset to this dealership!! Laz is extremely knowledgeable about the Toyota product a More

by Laura Farren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laz Koep
Aug 10, 2017 -

Heritage Toyota responded

Laura, We appreciate you taking the time to post this lovely review. It's very nice to learn that Laz was so helpful and easy to work with. Thank you for choosing Heritage Toyota! #Lazsellscars Nora Krom Customer Relations Specialist Heritage Automotive Group

August 10, 2017

Laz Koep, a great Heritage representative o My wife and I, antique folks, not as supple as we once were, stopped by Heritage Toyota looking for a dependable car, that sat a bit higher than our More

by Dave, the olde guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Laz Koep
Aug 11, 2017 -

Heritage Toyota responded

Dave, Thank you for your kind words about Laz! I'm glad he was so fantastic to work with. Hope you are enjoying that Rav4! #Lazsellscars Nora Krom Customer Relations Specialist Heritage Automotive Group

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