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Heritage Toyota

S. Burlington, VT

4.9
4,394 Reviews
Heritage Toyota is Vermont's leading authorized Toyota dealer by volume and home of The H-TEAM, a crack-unit of customer service centric automotive fixed operations specialists. We are conveniently located on Shelburne Rd, a major commuter roadway. Customers can drop off their vehicle for service on their way to work in the morning and ride our Customer Shuttle into many adjacent towns and cities as Burlington, South Burlington, Winooski, Shelburne, Colchester and Essex. And when you purchase from Heritage Toyota, you receive yearly Vermont State Inspections for free, for the lifetime you own the vehicle! Call Heritage Toyota for your custom quote and schedule a test drive today.
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1620 Shelburne Rd

S. Burlington, VT

05403

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Showing 4,394 reviews

November 10, 2020

Chuck was efficient, timely and easy to work with the whole time. Everyone was friendly and thoughtful about safety and comfort during these challenging times. More

by PSG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Heingartner
Nov 11, 2020 -

Heritage Toyota responded

Thank you for taking the time to share your feedback - We are pleased to hear that you enjoyed your visit to our showroom, and working with Chuck and our staff while shopping for your new Toyota! We look forward to seeing you in the service department for your first scheduled maintenance visit, Until then, safe travels and enjoy your new Toyota!

November 07, 2020

Positive: Very clean placeNegative: Very disappointed as Positive: Very clean place Negative: Very disappointed as my latch to the hood was not fixed which heritage broke fr a prior service. Also $100 to pu More

by kgmandigo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Vaughan
Nov 09, 2020 -

Heritage Toyota responded

Thank you for taking the time to share your feedback - We are sorry to hear that your visit to our service department was less-than-perfect, however we do appreciate your feedback as it allows us to constantly improve our processes, and, we hope, the overall experience for our customers. Again, we appreciate your feedback, and we look forward to seeing you again, Until then, safe travels!

November 06, 2020

Friendly staff and sales man, convenient location, good quality product, convenient service system. Mmm mmmm mmm mmm mmm mmm mmm mmm mmm mmm mmm mmm More

by Brown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Denecker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Cousino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Blood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2020 -

Heritage Toyota responded

Thank you for taking the time to share your feedback - We are pleased to hear that you enjoyed working with our staff to find your new Toyota! We look forward to seeing you in the service department for your first scheduled maintenance visit, Until then, safe travels and enjoy your new Toyota!

November 03, 2020

Excellent service, professional and quick! In and out in less than 1 hour. VERY pleased. Thanks Jared Vaughan, Jared Fitzgerald and Service Team at Heritage Toyota, South Burlington, Vermont! More

by tiantiansgramma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Vaughan, Jared Fitzgerald, Brandy St. Peter, Kyle Heck, Dana Lawrence, Katherine Smith, Joe Harshbarger, Jay Jerger, Jared Vaughan
Nov 04, 2020 -

Heritage Toyota responded

Thank you for taking the time to share your feedback - We are so pleased to hear that you enjoyed your visit to our service department, and that our team was able to make sure your appointment was completed quickly and efficiently! We look forward to seeing you again for your next scheduled appointment, Until then, safe travels!

November 02, 2020

Neil is an awesome dude. Does a great job!!!!👍very job oriented and willing to go the next step. Enjoyed dealing with Neil trying to find other customers for him. Rick on kid!!! More

by Don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Pavlak
Nov 03, 2020 -

Heritage Toyota responded

Don, Thank you for taking the time to share your feedback, and for your kind words for Neal - We are pleased to hear that you enjoyed working with him to shop for your new Toyota! We look forward to seeing you in the service department for your first scheduled maintenance visit, Until then, safe travels and enjoy your new Toyota!

November 02, 2020

Just a good experience and didn't take all day. Covid requirements were followed very well. Would pass on my experience to my family and friends More

by mbethcrow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eleni Floyd
Nov 03, 2020 -

Heritage Toyota responded

Thank you for taking the time to share your feedback - We are pleased to hear that you enjoyed working with Eleni to find your new Toyota, and that the process of bringing it home was a smooth one for you! We look forward to seeing you in the service department for your first scheduled maintenance visit, Until then, safe travels and enjoy your new Toyota!

November 02, 2020

I highly recommend working with Rob and will use him in the future as well. He made the whole process quick and easy for me! More

by Corinnehock12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Ploof
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Cousino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Heritage Toyota responded

Corinne, Thank you for taking the time to share your feedback - We are pleased to hear that you enjoyed working with Rob to shop for your new Toyota, and that he was able to ensure a smooth purchase process for you. We look forward to seeing you in the service department for your first scheduled maintenance visit, Until then, safe travels and enjoy your new Toyota!

October 31, 2020

The Toyota dealership is a very professional, clean, friendly, dealership and they deliver a great service! I had the best interaction with Rob Ploof in sales who encouraged me to try their service, whi More

by Jazz4160
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Ploof
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Heritage Toyota responded

Thank you for taking the time to share your feedback - We are pleased to hear that you enjoyed working with Rob to purchase your new RAV4, and are equally glad to hear you have enjoyed your experience with our service staff. We look forward to seeing you again, Until then, safe travels!

October 30, 2020

Great experience and very easy to purchase. In this time of uncertainty, Heritage made the whole process easy. Would highly recommend purchasing your next vehicle from Heritage Toyota. More

by BFB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Heingartner
Nov 02, 2020 -

Heritage Toyota responded

Thank you for taking the time to share your feedback - We are pleased to hear that Chuck and our staff were able to ensure a smooth shopping and purchase process for your new Toyota! We look forward to seeing you in the service department for your first scheduled maintenance visit, Until then, safe travels!

October 29, 2020

Scheduling and day of service was smooth and easy. The staff at Heritage coordinated the service on my vehicle along with winter tire changeover and detailing. Everything was accomplished in one visit. Wh More

by Riley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kate Castonguay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

Heritage Toyota responded

Riley, Thank you for taking the time to share your feedback - We are pleased to hear that your visit went smoothly, and that our staff was able to coordinate all of your scheduled appointments to be completed in one visit! We look forward to seeing you again for your next scheduled maintenance visit, Until then, safe travels!

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