Heritage Toyota Owings Mills

Expeditious car buying Return customer for Evon Greene,came in without an appointment and fortunate for us Evon was available.Told him what we wanted to look at and to appra Return customer for Evon Greene,came in without an appointment and fortunate for us Evon was available.Told him what we wanted to look at and to appraise our trade in,he went into immediate action checked my credit score while my car got appraised.In less than an hour we had a deal on my new Camry SE,the price was right and I had the payment I was looking for.The color I wanted wasn't available so I was willing to choose another color but Evon said he'd check if it was available at another location and it was.He arranged for us a loaner car so we could go have lunch while someone went to pick up my new car.Stephanie in the business office was quite knowledgeable and efficient she moved us along in a timely manner.Bought my last 4 cars at R&H and am impressed with their courteous manner .Evon Greene is an astute salesman.Will recommend all my family and friends matter of fact my daughter just got a 2016 RAV4 there as well.Job well done Evon Greene at R&H. More

Great Customer Service When I came in I test drove a 2016 Toyota Camry SE, the sales representative Jake Bowersox was wonderful from beginning to end, even with my wait time When I came in I test drove a 2016 Toyota Camry SE, the sales representative Jake Bowersox was wonderful from beginning to end, even with my wait time, he kept me abreast of everything that was going on and made me feel very comfortable. I ended up with a 2013 Toyota Camry SE. I would recommend this dealership to anyone looking for a vehicle. More

Mike H the Sales Manager and Joey Cheng save the day! Our experience started out rocky. Went to test drive 2014 Avalon and original sales associate left us sitting 15 - 20 minutes while he went to "pull Our experience started out rocky. Went to test drive 2014 Avalon and original sales associate left us sitting 15 - 20 minutes while he went to "pull the car around". Not sure what he was doing but we ended up leaving. Called back in the late afternoon and spoke with Mike H who got the car ready for us and handed us off to Joey Cheng! What a difference. Joey was knowledgeable and helpful. The car was a bit dirty so we asked to see if after it was cleaned up. The next day Joey called to let us know it was ready. When we arrived we found it beautifully detailed! Negotiations were relatively smooth, and we came to an agreement quickly. They gassed the car up, but on permanent plates and we were on our way. One negative is they try to sell you extra warranties after you think you are all done. That was a mild irritant but overall the experience turned out great. Definitely ask for Joey if you go. No high pressure tactics. He's been there 12 years and is professional and helpful! Also the GM (Kevin I believe) and Sales Manager (Mike H) were great to work with as well. And we absolutely LOVE our new beautiful Avalon! More

A compassionate reconditioning manager On Monday, February 8, 2016 I nervously went into R&H without an appointment. I had hit a snow bump a week before and noticed that part of the fender On Monday, February 8, 2016 I nervously went into R&H without an appointment. I had hit a snow bump a week before and noticed that part of the fender of my new Camry was now sticking up. I was introduced to Ron Mayne, the reconditioning manager. He looked at it and immediately put me at ease and told me to wait in the service area as he took the car for a few minutes. When I was confused where the waiting area was, he kindly walked me in opening the door for me and assuring me my problem was easily fixable. He was so kind and gracious that I was put at ease. I sat down and before I knew it, Ron was back. He walked me out to my fixed car and again opened the door and told me to have a great day. He without a doubt made my day. His gentle and gracious mannerism I greatly appreciated as not only was I sick over the problem but physically ill. I went home and thought about how there really are some good guys out there who truly care about how someone feels. I will never forget the courtesy and kindness that Ron Mayne showed me. I have never written a review before but I thought Ron Mayne deserved recognition. More

Great customer service R&H Toyota provided excellent customer service as soon as I placed an internet inquiry. Erika Hodge was my sales representative and made my purchase R&H Toyota provided excellent customer service as soon as I placed an internet inquiry. Erika Hodge was my sales representative and made my purchase a piece of cake. She was very professional, yet easy going. I was definitely pleased with my experience!! More

Buy new car Very good saler, did everything fast. Fluel our tank, show me how to use apps in my car. I would recomend to go to this saler you will have good expir Very good saler, did everything fast. Fluel our tank, show me how to use apps in my car. I would recomend to go to this saler you will have good expirience of buying car. More

Stress free car buying experience! Compared to our last purchase of Toyota car my car buying experience at R&H Toyota was a blast.. Thanks to Carlos Subido we have heard of him through Compared to our last purchase of Toyota car my car buying experience at R&H Toyota was a blast.. Thanks to Carlos Subido we have heard of him through our friends who dealt with him and through enough we felt that our requests mattered. He gave us a a good deal and explain to us things that concern us.. And also to Ms Meghan she was friendly and professional! I will definitely recommend R&H Toyota! More

Excellent service as always. Thanks Chris for excellent service.We have dealt with Chris at R&H on previous occasions and our experience has always been very satisfying due to Thanks Chris for excellent service.We have dealt with Chris at R&H on previous occasions and our experience has always been very satisfying due to his pleasant & professional manner. More

Thanku Mr Carlos Subido It was great experience with R&H toyota family. Great customer service. Special thanks to sales associate Mr Carlos Subido. He is a very nice and humb It was great experience with R&H toyota family. Great customer service. Special thanks to sales associate Mr Carlos Subido. He is a very nice and humble person. Will definitely recommend to my friends. Thanku More