Heritage Toyota Owings Mills

Friendly and professional Recently I traded in my 4Runner for a newer RAV4. Carlo is the sales rep who aided me in my transactions. He was very friendly, professional and acco Recently I traded in my 4Runner for a newer RAV4. Carlo is the sales rep who aided me in my transactions. He was very friendly, professional and accommodating. He even took the time to show me features the car had that I don't think most reps would have. I strongly recommend Carlos! More

"Derek Booth makes all the difference" Highly recommend asking for Derek Booth, He'll make sure you leave with the car you want. I was so impressed with Derek, he pays attention to every d Highly recommend asking for Derek Booth, He'll make sure you leave with the car you want. I was so impressed with Derek, he pays attention to every detail, listens, explained and answered every question I asked with complete confidence. Delightful to work with and meticulous in providing several sessions of instruction on using the various new technologies of my new car. Very descriptive to options available. Derek was Friendly, Personable, Professional, Efficient, Attentive and Patient. Cannot praise Derek enough for the overall experience and how determined he was to get me exactly the car that I wanted. I will definitely return and ask for Derek :) More

Great buying experience Rob Steiner provided a wonderful, no pressure, buying experience. He helped us find a car we love and will keep for many years! He was happy to make a Rob Steiner provided a wonderful, no pressure, buying experience. He helped us find a car we love and will keep for many years! He was happy to make an appointment to accomodate our schedules. More

Help With Parts I had an issue with my newly purchased, but still under factory warranty, vehicle & I utilized R&H for my needs. I was greeted warmly and directed to I had an issue with my newly purchased, but still under factory warranty, vehicle & I utilized R&H for my needs. I was greeted warmly and directed to the most expeditious, positive, resolution of my problem. I got the parts I needed and my problem solved efficiently and courteously. I would recommended this dealer & particularly the associate that helped me, to any car owner More

Parts for repair Me. Whitemore helped my find the cheapest parts for my car. I don't not want to use the factory parts. After the parts were installed they worked just Me. Whitemore helped my find the cheapest parts for my car. I don't not want to use the factory parts. After the parts were installed they worked just the same. He was very knowledgable about his vehicals. More

Friendly and Informative I needed to get prices on some tires and Nick was both friendly and informative over the phone. He took the time to help me figure out which tires wo I needed to get prices on some tires and Nick was both friendly and informative over the phone. He took the time to help me figure out which tires would work best for me. More

Excellent service I came into the dealership to get some prices on accessories for my 2016 RAV4. Nick was very informative and polite. He also had some great suggestio I came into the dealership to get some prices on accessories for my 2016 RAV4. Nick was very informative and polite. He also had some great suggestions on other accessories I should look into getting. More

Treated like top priority The service is quick. Service was handled in a professional manner. I felt welcomed. The employee was very patient and knowledgeable of his line of wo The service is quick. Service was handled in a professional manner. I felt welcomed. The employee was very patient and knowledgeable of his line of work. More

Hani is great We just had a wonderful experience doing tests drives and getting information with Hani Hayaad. He's knowledgeable, patient and nice. Thanks for the t We just had a wonderful experience doing tests drives and getting information with Hani Hayaad. He's knowledgeable, patient and nice. Thanks for the time you spent helping us! Sorry about the deteriotating paint on my 1996 Volvo. -- someday! Leanna and Les More

Professional and friendly We repurchased our 2013 Toyota Corolla off lease. Our sales rep Carlos couldn't. Have made the process any smoother , did I. Mention my mother is almo We repurchased our 2013 Toyota Corolla off lease. Our sales rep Carlos couldn't. Have made the process any smoother , did I. Mention my mother is almost 90..He dealt with her in a very professional and thoughtful way. Thanks again Carlos!!! More