Heritage Toyota Owings Mills

Katie made the experience awesome. She was honest and easy to talk with. The rest of the crew was knowledgeable and the purchase was lengthy but easy to follow along. She was honest and easy to talk with. The rest of the crew was knowledgeable and the purchase was lengthy but easy to follow along. More

I buy it second car in this Toyota Heritage Owings Mills. I love this place very much , services excellent . Vlad and Brian excellent job. I recommend for all my friends this place. Mills. I love this place very much , services excellent . Vlad and Brian excellent job. I recommend for all my friends this place. More

Everyone was very helpful with outstanding customer service! For both Mr. Brian Park and Mr. Alex Kaftol; these gentleman helped make my buying a Toyota easy and efficient and put my mind at ease with service! For both Mr. Brian Park and Mr. Alex Kaftol; these gentleman helped make my buying a Toyota easy and efficient and put my mind at ease with my new car! More

I purchased a car two months ago and just learned that this Finance Manager never registered my vehicle. No communication about this nor a refund have been processed for my payment to the dealership on De this Finance Manager never registered my vehicle. No communication about this nor a refund have been processed for my payment to the dealership on December 16, 2023. Two months later, the day prior to the expiration of my temporary tag, the salesman returns my phone call to inform me that Cedric said he did not register my car because of a perceived insurance issue. I submitted my Progressive insurance documentation to them right in their office. I also called the Motor Vehicle Administration and they confirmed there is no issue with my insurance. The fact is that my car was never registered, I never received any communication about any issues, and I have not received a refund. I'm not sure if this is a case of incompetence or if this is intentional but I have reported it to the State of Maryland. More

Brian Park Excellent service Very helpful ,friendly and accomodating. Expert and knowledgeable in his field of work. and accomodating. Expert and knowledgeable in his field of work. More

Brian Park was an excellent sales representative. He was outstanding at explaining everything thoroughly before and after the sale. He helped get everything set up and we were very pleased. The manag He was outstanding at explaining everything thoroughly before and after the sale. He helped get everything set up and we were very pleased. The manager and other staff were helpful. They stayed in touch during the process but did not overwhelm us with calls or emails. They won us over to Heritage Toyota Owings Mills from a previous dealership. Thank you More

Brian Park was a great sales person and helped me get a car at the price I wanted car at the price I wanted More

I had a terrific experience trading-in and buying a car from Katie Harold. It was professional, courteous, and fast! from Katie Harold. It was professional, courteous, and fast! More

We have been working with Rob for years and he has always worked hard to make us happy 😊 worked hard to make us happy 😊 More

Brian Park was a sheer pleasure to work with. He was extremely helpful (particularly in showing me how to use Apple-Play when my cell phone wasn't cooperating). He was knowledgeable and his attit He was extremely helpful (particularly in showing me how to use Apple-Play when my cell phone wasn't cooperating). He was knowledgeable and his attitude was always friendly. Praise also goes to Jeremy Nease, who spent a lot of time on the phone with me when I was at another dealership and had questions about the Camry's safety features. Although both of these gentlemen earned 5 stars, the only reason this isn't a 5-star review overall is because I was at the dealership for 5 hours, most of which was spent waiting for the financial office. I came in with a deposit already down on the car, and I paid cash. I realize the financial department was short staffed that night, but 5 hours was far too long to wait for what was, essentially, a straightforward transaction. Even so, I would recommend Heritage Owings Mills. More