Heritage Toyota Owings Mills

Justin is good service adviser I always try to make appointment with Justin. He does his job very well and fast, and in courteous manner. I had other service guys as well, but Justi I always try to make appointment with Justin. He does his job very well and fast, and in courteous manner. I had other service guys as well, but Justin is the best among them. Thank you More

Shuttle fail to pick me up at requested time of 5pm as my work day ends. They driver never showed nor call thankfully my co-worker stayed behind and eventually offered a ride to the service center. I request work day ends. They driver never showed nor call thankfully my co-worker stayed behind and eventually offered a ride to the service center. I requested to speak with a manager MIKE came out and was totally unapologetic. I explained To him a shuttle was requested at 12pm after The car was dropped off. Given I used the shuttle to return to my office I expected the advisor to place a note in my file but he didn’t and then I was stuck being late for pickup at my kids daycare. And that’s just the beginning, save yourself time and money and find another service center... I Probably not heritage again but it’s the only service center close to work and home where I can use the shuttle service. More

Good First-Time Car Buying Experience After initially coming to them to test drive a used 2017 Toyota Corolla back in March, we ended up deciding to look at a new 2020 Toyota Corolla in Ma After initially coming to them to test drive a used 2017 Toyota Corolla back in March, we ended up deciding to look at a new 2020 Toyota Corolla in May. After looking through different Toyota Dealerships here in Maryland, Heritage Toyota Owings Mills was able to get me my desired exterior and interior color options and also willing to get me the closest to my desired price. Initially, it wasn't too easy in the beginning when I tried to get my target price with my salesperson, Zory, but since I have been shopping around, I knew what kind of price I could get. After speaking with Ryan, he could not get me to my desired final target price, it was close enough to where I would okay with the deal. Once we agreed on the price, I was able to go to the dealership the next day and get all the paperwork done pretty quickly and efficiently, which was what I was looking for, especially during this Coronavirus (COVID-19) pandemic. If I saw any errors in the paperwork, I quickly told Zory, and he was able to get any issues resolved quickly! Once in the finance office, Erika helped to get me all the final paperwork signed electronically, which was a nice touch and got me a competitive interest rate when I financed with them. Once that was done, I was able to get my keys and my Corolla with a full tank of gas! They were only able to get me one key initially, as the other key was locked in an office during the weekend, but I was able to get the key mailed to my house in a few days. Overall, I was very impressed by how willing Heritage Toyota Owings Mills was to work with me during the car-buying process, and I will definitely consider them the next time I need to purchase another vehicle! Thanks! More

Excellent Experience I live in Pittsburgh but it was worth driving to Heritage for the excellent customer service. I was able to get exactly the car I wanted and I coudn' I live in Pittsburgh but it was worth driving to Heritage for the excellent customer service. I was able to get exactly the car I wanted and I coudn't be happier with the experience. More

Excellent & pleasant experience with Stephanie Shi We purchased a very nice Toyota Camry at Heritage Toyota in Owings Mills. We were very pleased and satisfied with our salesperson Stephanie Shi. S We purchased a very nice Toyota Camry at Heritage Toyota in Owings Mills. We were very pleased and satisfied with our salesperson Stephanie Shi. She was very helpful, courteous, took care of us throughout the whole negotiation. Stephanie and the team (Sales Manager Darrin Porter & Finance Manager Carlos Guzman) made it a smooth and money worth buying experience. Great team work. We would definitely rate this dealership as the best to do business with and highly recommend Stephanie Shi. More

Great experience with Matt during the epedemic. Matt and Stephanie were a great help to my family and I as we purchased a new Truck. Very kind and professional. Just awesome people, who were pleasan Matt and Stephanie were a great help to my family and I as we purchased a new Truck. Very kind and professional. Just awesome people, who were pleasant to work with and very friendly with my daughter who was bored out of her mind. Would definitely buy another vehicle from them. More

Stephanie met us promptly for our appointment and was prepared to sell us the vehicle we were interested in. She was very friendly and knowledgeable. We had a lot of questions and she patiently answered prepared to sell us the vehicle we were interested in. She was very friendly and knowledgeable. We had a lot of questions and she patiently answered them or found someone who could. Thank you! More

They are so patience and explained every questions that we want to know. We have a good time when we went to there and bought a car we want to know. We have a good time when we went to there and bought a car More

Great deal...Best customer service!! Absolutely the BEST from top to bottom...GM to the wonder sales associates. Extremely fair, honest and helpful from everyone in the dealership...this Absolutely the BEST from top to bottom...GM to the wonder sales associates. Extremely fair, honest and helpful from everyone in the dealership...this is Lexus quality at Toyota prices!! I drove from Atlanta, GA to Owings Mills, MD to buy a used car so you know it was a great deal but I was not expecting this level of pleasurable experience...it started with the phone call from internet advertisement to follow-up service after the sale. Trust me, this is one place you get more than what you pay for!! More