Heritage Toyota Owings Mills

Erika was great to work with. She was very pleasant and professional. She made the “finance” part easy and put me at ease. Awesome service. professional. She made the “finance” part easy and put me at ease. Awesome service. More

Salesman Scott Coffman was very friendly and an extremely good salesman. we felt very comfortable going over the end result. Scott was very thorough, knowledg Scott Coffman was very friendly and an extremely good salesman. we felt very comfortable going over the end result. Scott was very thorough, knowledgable and sincere. What a true asset to Heritage Toyota! Ferne and I will definitely have Scott handling our next Toyota purchase. We will be telling all of our friends and family. Thank you Scott for making our experience so memorable and easy. More

Great experience Samuel was terrific. Dealership delivered as promised. Samuel tried very hard. Carlos was also wonderful to work with. I recommend this dealership. Co Samuel was terrific. Dealership delivered as promised. Samuel tried very hard. Carlos was also wonderful to work with. I recommend this dealership. Convenient location good selection of cars. More

Adrian is an excellent salesman. He put pressure on himself, not on me. He's soft spoken, sincere, considerate, and thorough. He really listens. He made some creative suggestions. He found me a car himself, not on me. He's soft spoken, sincere, considerate, and thorough. He really listens. He made some creative suggestions. He found me a car with every feature I wanted for a great price, and very quickly since I had a 5 day time limit on my rental car. Darrin was also very kind and accomodating. It's been a pleasure to work with both of them. More

Adrian was great in his presentation to me. I enjoyed our conversations and appreciated the transparency he had. Really enjoyed my time purchasing a car a heritage Toyota conversations and appreciated the transparency he had. Really enjoyed my time purchasing a car a heritage Toyota More

Adrian from sales department was great salesman with a amazing personality with such patient. Also Will, who is that internet sales manager and Aaron the general manager of this dealer, all three of them amazing personality with such patient. Also Will, who is that internet sales manager and Aaron the general manager of this dealer, all three of them tried so hard and put so much effort to get me my dream car in such a great condition without amazing price. I personally wants to thank them in thousand times. Best dealer experience. I will give them four thumbs up if I had two extra hand. More

Friendly and smooth buying process We worked primarily with Adrian, who was extremely helpful and friendly. He provided a lot of useful information on the car we wanted to buy, includin We worked primarily with Adrian, who was extremely helpful and friendly. He provided a lot of useful information on the car we wanted to buy, including a number of great features we were unaware of beforehand. Adrian went out of his way to give us a longer test drive and make sure we were taken care of start to finish, and get our questions answered even if he did not know the answer himself. Once we were actually in the dealership we had a smooth experience the whole way, and can recommend working with Heritage and Adrian in the future. We love the car! The only place we were frustrated was in communication over email, where emails (or even a TFS finance application) went unanswered until we got someone on the phone. Once we were in the dealership this was not a problem. More

Kate was able to assist me when other service assistants were not. We had a broken "coin holder" while still under warranty and in 2 previous service sessions they said they would have to charge me to fix were not. We had a broken "coin holder" while still under warranty and in 2 previous service sessions they said they would have to charge me to fix it. I think it was about $75. She was able to help me. More

Adrian is kind, helpful, and does his part to make you feel comfortable and well taken care of while looking for the vehicle that is right for you! Both Ryan’s were very informative and went the extra mil feel comfortable and well taken care of while looking for the vehicle that is right for you! Both Ryan’s were very informative and went the extra mile to help meet our needs. Erika is super friendly, passionate, explains things well, and easy to talk to! There is no pressure to buy and I left feeling fully supported before, during, and after my purchase. More