Heritage Toyota Owings Mills

I worked with Arthur Masandilov, who provided excellent service. All buying experience was seamless and he explain all car's futures. I will definitely come back to him again. service. All buying experience was seamless and he explain all car's futures. I will definitely come back to him again. More

My daughter’s car was totaled and her plans to complete her degree seemed shattered. I gave her my car so that she could complete her education. On Tuesday, May 3, 2022, I asked God to help me find a her degree seemed shattered. I gave her my car so that she could complete her education. On Tuesday, May 3, 2022, I asked God to help me find a car where the salespeople had a helping heart. I stopped at a dealership and the customer service was disappointing. I left there asking God …..can you please send “Angels” to help me…. By chance, I went to Heritage Toyota in Owings Mills, MD., when suddenly I was greeted by happy-go-lucky, Michael Hampton. I explained what happened, and he connected me with Arbaz Ayub. Arbaz was “glowing” with Customer Service, a smile from ear-to-ear, pleasantly engaging and not pushy! I shared my story with Arbaz, and he made arrangements to help make my day. So far so good then here comes….WE HAVE TO RUN A CREDIT REPORT….WHAT? I left and returned, left and returned. As I started to leave, again, a calm voice whispered ……..go back and talk to Arbaz. Arbaz explained that the credit report was “not” to send to their banks or to try to get them to finance. After that, I began to feel a sigh of relief and decided to move forward. P.S. I want to thank Mr. It's Company Policy, for his patience, during my misunderstanding of the credit report. Stephanie Thornton, took me back to complete the financial paperwork, and for her kind and welcoming spirit. The deal was sealed…. I left her office and THEY ALL STARTED CHEERING……can you blame them! Arbaz seemed as excited as was I with the purchase. Nonetheless, I left Heritage Toyota with a smile. I took a pause to thank God for sending salespeople with a helping heart. More

Eugene was awesome. Very professional, excellent communication. Very easy to work with. My second time buying from Heritage in Owings Mills. Very professional, excellent communication. Very easy to work with. My second time buying from Heritage in Owings Mills. More

Great experience! Simple friendly straightforward. Highly recommend when purchasing new or used. Do it! You won’t be disappointed! Simple friendly straightforward. Highly recommend when purchasing new or used. Do it! You won’t be disappointed! More

Excellent service friendly Went the extra mile to satisfy would would definitely recommend Toyota to anyone looking for a good fair deal . I want to commend Mr. Brian Park who without him I would never be dr would would definitely recommend Toyota to anyone looking for a good fair deal . I want to commend Mr. Brian Park who without him I would never be driving out in the car of my dreams today. Also all my thanks to finance manager Erica Hodge and Arbaz Ayub Who birthed the deal and ended the deal the three together were awesome More

Jeffrey Evers was absolutely superb. He went out of his way to help us with the purchase of a rare blueprint color new 2022 Toyota Highlander Limited AWD that no other dealer in the regi He went out of his way to help us with the purchase of a rare blueprint color new 2022 Toyota Highlander Limited AWD that no other dealer in the region could obtain in this time of unprecedented supply chain limitations. He was very courteous, professional and helpful in every way. I highly recommend Jeffrey to anyone who is interested in buying a new vehicle from this dealership. Even the managers were courteous in this dealership, which was a very pleasant surprise! More

Great experience : My Wife and I recently did a Lease Buyout. I definitely had some reservations but thanks to Arbaz Ayub and Adrian Garcia the process was a smooth and enjoyable one. Thanks for helping Buyout. I definitely had some reservations but thanks to Arbaz Ayub and Adrian Garcia the process was a smooth and enjoyable one. Thanks for helping to make this our best buying experience in recent memory. Great job!!! More

This was my best experience at this dealership. Arbaz and Adrian were great. Thank you guys for a great experience. It is good to know that what was promised was delivered. Both Arbaz and Adrian ar Arbaz and Adrian were great. Thank you guys for a great experience. It is good to know that what was promised was delivered. Both Arbaz and Adrian are polite and well mannered for which I am very appreciative. Keep up the great job guys. More

Arthur are salesperson was amazing the entire time from ordering our RAV4 to taking it home. The finance office was fabulous too. I couldn’t have asked for a better person to help with my financial needs ordering our RAV4 to taking it home. The finance office was fabulous too. I couldn’t have asked for a better person to help with my financial needs. No pressure, and convenient. My husband and I felt comfortable during our purchase and respected as costumer’s. Thank you for a amazing experience. We will definitely come back for our next auto/suv purchase. Steve + Kevin More

The salesperson Arbaz was very professional and helpful and I will let everyone know of my wonderful experience at Heritage and they should be thankful for Arbaz. and I will let everyone know of my wonderful experience at Heritage and they should be thankful for Arbaz. More