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Heritage Toyota Owings Mills

Owings Mills, MD

4.6
1,079 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9801 Reisterstown Rd.

Owings Mills, MD

21117

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Showing 1,079 reviews

November 29, 2022

Manager fo this location is lier. Poor service. Stay away from this delaership. Waist of time More

by Rob
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John kim, John Kim
Nov 30, 2022 -

Heritage Toyota Owings Mills responded

Thank you for taking the time to review Heritage Toyota Owings Mills. Our goal is to meet then exceed the expectations of our customers and sincerely apologize as it appears this did not occur. Our General Manager, John Kim, would like to better understand your experience and address your concerns as soon as possible, but has been unsuccessful in locating your contact information in our database without a last name. At your earliest convenience, please contact John directly at johnkim@mileone.com or 410.753.8917 to allow us the opportunity to restore your faith in our dealership. Again, thank you for your time and we hope to speak with you soon.

November 17, 2022

Due to supply chain issues it has been hard finding a car you want at a fair price. Mr. Green was able to work with me in finding a great car at a great price. He listened to what my needs and offered good a More

by sung.yi3508
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evon Greene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Kim
Nov 22, 2022 -

Heritage Toyota Owings Mills responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 12, 2022

Prior to visiting Heritage Toyota, I have had a very bad experience with two other dealerships, so my expectation was not high when I visited Heritage. But Dayanna Gamez, my sale associate was awesome and v More

by MY Firmin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dayana Gamez
Nov 18, 2022 -

Heritage Toyota Owings Mills responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 10, 2022

The dealership made my experience excellent. The salesman, Alexander Kaftol, provided the best service making sure that every step that was taken was done smoothly without any hiccups or errors. More

by bann1127
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Kim, Alex Kaftol
Nov 16, 2022 -

Heritage Toyota Owings Mills responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

November 08, 2022

They are the best dealership in Maryland. Best, best, best, best, best, best, best, best! More

by dbezhani
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Park
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cedvic Lee, John Kim
Nov 15, 2022 -

Heritage Toyota Owings Mills responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

October 28, 2022

Paige is the best! She was so genuinely friendly and helpful throughout my car buying experience. If you're looking for a vehicle at this dealership, please ask for her More

by Rachel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paige Vanhorn
Nov 03, 2022 -

Heritage Toyota Owings Mills responded

Hi Rachel, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Toyota Owings Mills!

October 24, 2022

John Kim, the general manager, is terribly rude, bossy and arrogant. His sales manager Chris cheated. Chris told me again and again that he would give me a better price than listed on a promotional ema More

by bill2thewest
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Kim, Katie Harold
Oct 27, 2022 -

Heritage Toyota Owings Mills responded

Hi Bill. Thank you for taking the time to review Heritage Toyota Owings Mills. We work hard to provide all customers with an exceptional experience and we sincerely apologize as it appears this did not occur. Our Regional Sales Director, Daniel Matysek, has attempted to contact you to address your concerns, but has been unsuccessful in reaching you. At your earliest convenience, please contact Daniel directly at dmatysek@mileone.com or 410.818.2218 ext. 44300 to allow us the opportunity to rectify our missteps and restore your faith in our dealership. Again, thank you for your time and we hope to speak with you soon.

October 12, 2022

Brian is very good. He helps me buy the car with good deal.Thank you very much More

by Vu Mai Khanh Nguyen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Park
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2022 -

Heritage Toyota Owings Mills responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

October 11, 2022

Upon contacting the dealership in the dealership I was welcomed and my sales representative Katie Harold was very helpful, insightful, and all around amazing. I wound up leaving with a vehicle that I ve More

by stephen.manning.684
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Garcia, John Kim, Katie Harold
Oct 16, 2022 -

Heritage Toyota Owings Mills responded

Hi Stephen, we are very happy to have provided you with such a positive experience! We hope to be of service to you again! Take care!

October 08, 2022

Thanks for Brian Park’s assistance and always quick respones, we have finally purchased our first family. SUV! He makes the whole transaction easy for us. More

by marj_ranollo1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Park
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Heritage Toyota Owings Mills responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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