Heritage Toyota Owings Mills

Katie Harold was my sales person and she did a great job finding exactly what I was looking for. She was very patient, knowledgeable, helpful and has great customer service. Katie smiles all the time and sh finding exactly what I was looking for. She was very patient, knowledgeable, helpful and has great customer service. Katie smiles all the time and she is a people person. Before I left Heritage Toyota with my new Corolla Cross Katie made sure that I was able to use all the features of the Corolla Cross. Katie you are the best! I will always recommend you (Heritage Toyota) The manager and all the staffs that I came across at Heritage were all nice. More

Katie was very helpful throughout every stage of my purchase, and was quite knowledgeable about the car and it's features despite it being a brand new model. purchase, and was quite knowledgeable about the car and it's features despite it being a brand new model. More

Alex was very helpful during my search for a new vehicle. He was extremely knowledgeable and patient during the process, and I would recommend him to anyone searching for a new car! He was extremely knowledgeable and patient during the process, and I would recommend him to anyone searching for a new car! More

Thank you Very Much Mr Alex Kaftol for your Great Service And your Kindness we really happy With Corolla Hybrid I really Recommend to Contact Mr Alex for your next Car I’m 100% Satisfied And Thank you very m And your Kindness we really happy With Corolla Hybrid I really Recommend to Contact Mr Alex for your next Car I’m 100% Satisfied And Thank you very much For your Hospitality More

As a customer, I know Evon Greene for years. He is my salesperson for years, I bought a few cars from him! Evon is very friendly, he is very personal, and his desk looks so "homie" with all the He is my salesperson for years, I bought a few cars from him! Evon is very friendly, he is very personal, and his desk looks so "homie" with all the plants he has and takes care of. He is very passionate about plants and cars, and if you are a plant fan, like Evon, you can discuss plants with him, as you wait for the completion of your vehicle purchase! Evon has been working at Toyota for many years, he is a veteran in sales. He will treat you as a family if you return to him for car buying business. More

We have bought three cars from Joey, and he was always the best. He was knowledgeable, and he found the car I wanted without a fuss. He was an honest salesman and easy to work with. If I need a car, I ema the best. He was knowledgeable, and he found the car I wanted without a fuss. He was an honest salesman and easy to work with. If I need a car, I email Joey. He would help me with the car I want and make the transaction easy. He also gives me the best price. I cannot imagine going anywhere else. More

Chris Council and Dayana set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Chris & Dayana we’re responsive, extremely knowledgeable, not onl a perfect customer experience. From the moment I reached out with a brief inquiry, Chris & Dayana we’re responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! More

Adrian was Great ! ! Told us all the options and answered all my questions. Great experience. ! Told us all the options and answered all my questions. Great experience. More

I was unsure who help me set up navigation in my vehicle, sales or service. I received an answer to my question almost immediately and am planning on taking it in next week sales or service. I received an answer to my question almost immediately and am planning on taking it in next week More

The management team is by far one of the worst teams I have ever dealt with. The lack of communication is incredibly frustrating. It was so much run around and little to no follow up or follow through! I have ever dealt with. The lack of communication is incredibly frustrating. It was so much run around and little to no follow up or follow through! I understand buying a car can be a long and involved process, but I feel my experience was worse than it should have been based off the lack of communication about things. Katie, however, was and is absolutely amazing to work with. She is very kind and definitely has the personality to be in this business. She also followed up on things with me multiple times, even though, I feel some of those things should have been followed up on by a manager. I would absolutely recommend Katie, but the management team needs a few lessons on customer service and communication. More