Heritage Toyota Owings Mills

The dealer lured me in with a price advertised on their website. Negotiating with the dealer I was told that same figure was impossible and the car would never be available at that price. At that point I p website. Negotiating with the dealer I was told that same figure was impossible and the car would never be available at that price. At that point I pulled out a print out I had made off of their website showing them the price. They told me they were "unaware" of this price. I verbally agreed I would buy the car if this was the total final price. They said yes. They did everything possible to make what should have taken half an hour of time extend to 2 1/2 hours. When I finally was shown the invoice they had tacked on an extra $199 to handle the paperwork. At no time had I been advised of this earlier or I would have walked. This dealership is not straightforward or honest with its customers. Overall a profoundly disappointing experience. More

Test drove a 2011 prius II in early March.Left $200.00 deposit, was told fully refundable.Decided not to buy car.Spoke to finance dept to get refund.Was told when check cleared I would get refund.Check cl deposit, was told fully refundable.Decided not to buy car.Spoke to finance dept to get refund.Was told when check cleared I would get refund.Check cleared on 3/8/12. Despite numerous phone calls, still waiting for refund, phone call, e- mail as of 3/20/12. If you value customer service,I would not recommend this dealer. More

I have brought both of my vehicles to R&H for service. I think Franz is the best service advisor that I have worked with. He is VERY honest and upfront and DOES NOT try to up sell me on every s service. I think Franz is the best service advisor that I have worked with. He is VERY honest and upfront and DOES NOT try to up sell me on every service they offer. I will even bring my fathers car in for service when he's here from NY. I even went in the dealership thinking I needed brakes and rotors and he advised me that I didn't, the only thing I was in need of was an oil change!!! Thanks Franz for being so great and I will be back for service and refer friends & family. More

I would not recommend R and H Sales or Service Department to anyone. The employees who are working in sales and service departments lack customer service skills, as well as honesty and integrity. When you to anyone. The employees who are working in sales and service departments lack customer service skills, as well as honesty and integrity. When you purchase a vehicle, it is imperative that you read through the contract. There are a number of hidden charges that have been added into two contracts that I read over prior to signing. After requesting several items be repaired to my vehicle prior to the expiration of the warranty, R and H failed do perform the repairs or add the request in their computer. However, once the warranty expired, they advised me of the same issues that were presented to them prior to the expiration of the warranty. However, the vehicle was taken to another Toyota service department and the repairs were done prior to the expiration of the warranty and no longer an issue. Please do not do business with this organization. BUYER BEWARE when purchasing your vehicle or service!!!! More

Service is always slow and overpriced. Today, they decided that our 8-year service plan expired in less than eight years. They have decided that it expires after 120,000 miles even though we have used decided that our 8-year service plan expired in less than eight years. They have decided that it expires after 120,000 miles even though we have used it since it passed 120,000 miles. We won't be returning to this dealership for service or sales. More

We knew which car we wanted, but Evon worked hard to make sure everything was perfect. For example, he worked out of region to identify and deliver the color we wanted. He also showed me all of the details o sure everything was perfect. For example, he worked out of region to identify and deliver the color we wanted. He also showed me all of the details of the car. I know someone else who bought the same car from a different dealer, and she was not taught about how to use the features of her car. More

I brought my wife's Toyota Corolla for a routine service at R&H Toyota for the first time on 12/09/2011. I found that the service agent was rude and didn't return phone calls in a timely manner. The technic at R&H Toyota for the first time on 12/09/2011. I found that the service agent was rude and didn't return phone calls in a timely manner. The technician did sloppy work including spilling transmission fluid and coolant because he was too lazy to use a funnel while refilling these fluids. He didn't bother to top up the windscreen washer fluid (on a $500 major service). He also got grease stains on the interior passenger seat. Worst of all, instead of replacing two small metal clamps on a hose ($20 repair) he claimed that a whole assembly needed to be replaced ($500 repair). Fortunately I was able to see through this lie in time. R&H Toyota lives up to the worst stereotypes of the car repair industry and I will never use them again. My experience was comprehensively negative and should act as a warning for others. More

DO NOT TAKE YOUR CAR TO GET SERVICED HERE. These people are frauds. I took my Toyota in to get a headlight replaced and an oil change and they told me I needed a battery of tests totalling to $650. Althoug are frauds. I took my Toyota in to get a headlight replaced and an oil change and they told me I needed a battery of tests totalling to $650. Although my car was running fine, I consented. After they did their "necessary repairs," my car started having major problems and several error lights lit up. I took my car to another Toyota service center for a second opinion, only to find that R&H Toyota did not fully reconnect my intake hose, AND overfilled my oil on a routine oil change. I took it back to R&H and they did not take responsibility for their error, let alone apologize, and subsequently tried to blame the problems with the vehicle on me for speculative reasons and charge me for more expensive diagnostic tests. My car, which has been fine for over 170,000 miles, has not been working properly ever since. And all this started because I needed a headlight replaced. They refused to acknowledge that the problems arose from their faulty and unnecessary servicing despite the undeniable temporal relationship between the two. This group of mechanics, technicians, and "service advisors" typifies the bad reputation the industry often receives. They are fraudulent, they lied to me, and refused to take accountability for their mistakes. Don't let the same thing happen to you that happened to me. Take your car elsewhere, or do yourself a favor and purchase a different make of vehicle altogether. More

R & H Toyota has a great team of sales and managers always willing to work with you to get the best deal possible. I have bought 3 Toyota Camrys over the last 10 yaers and loved them all. If you are lo always willing to work with you to get the best deal possible. I have bought 3 Toyota Camrys over the last 10 yaers and loved them all. If you are looking for the best sales associate ask for Joey. More

My husband & I have to say this was the best car purchase experience we've ever had. All 3 of the employees listed above were so friendly & knowledgeable. Our previous van was purchased at ano purchase experience we've ever had. All 3 of the employees listed above were so friendly & knowledgeable. Our previous van was purchased at another Toyota dealership. We went there first, but was very unhappy with what they had to offer. Not only did they not want to negotiate, but the salesman didn't give us his undivided attention. We thought having bought our previous van there that we would be treated better. The offer on our existing van for a trade in was insulting. Evidently, that dealership didn't want our business. Mr. Cheng was so helpful & made us feel comfortable. We had his full attention & he was willing to negotiate for a price that we felt comfortable with. The 2 ladies that worked with us on extended care & warrantees were so friendly. None of the folks we talked to were aggressive or unpleasant in any way. If we gave your dealership a grade - it would be an A+. More