Heritage Toyota Owings Mills

I shopped around for the best bargain on a new Toyota Rav4. I search the internet for about a week and I noticed that everyones prices were going up except R & H toyotas. So I contact them through the in Rav4. I search the internet for about a week and I noticed that everyones prices were going up except R & H toyotas. So I contact them through the internet because the dealer was a good distance from my area. Josh Brenner from internet sales responded immediately to my email requesting information. I was a little worried for several reason. I never purchased a brand new vehicle, I didn't know how my credit score was and I didn't want to high of a payment and other reason. But I talked to Josh probably for about 3 days then I finally went in to the dealer. He introduced me to Dennis Margroum. I informed him what I was looking for, what I wanted to pay and how much I wanted to put down I even told him the model number that I had been looking at the last past week. We went out on the lot and he let me look at the vehicle. He even asked me if I wanted to drive it. I told him no because I didn't want to be disappointed if I couldn't get it with the payments that I wanted. We went back in, he gathered all my information that I shared with Josh, and went into talk to Connie the finance manager. He came back out a few minutes later and told me lets go test drive your new car. I was completely shocked. Dennis and Connie are the best I have ever dealt with. I have always bought used vehicles but never a new one. I have always spent hours in a dealership. Not with Dennis and Connie. They are really great and if I ever need another vehicle, I would definitely go back to R & H Toyota. Everyone was so friendly, nice and professional. I don't think I could have asked for a better experience. Dennis is a great sales person. He is not pushy like most dealers. He is very sincere, and personal about your needs. More

I don't know if the this guy (Mr. Gary Singh) really knows and understands what business is he in. He has been the worst sales rep I have ever wanted to see and deal with. Thank God I didn't buy a car f knows and understands what business is he in. He has been the worst sales rep I have ever wanted to see and deal with. Thank God I didn't buy a car from this dealership. The people here are non trustworthy, liars and have no respect for their customers. When I walked into this dealership because Gary told that he could convince his manager to offer more discount. But when I walked into this dealership he just transferred me to another sales rep (Rob Steiner). This guy and Gary didn't even care (due to lack of respect, courtesy to their customers or irresponsibility of their duties) to treat me as a customer. This dealership charges the processing fee of ($200) and some other fee (>210). I can understand the processing fee of $200 as all dealers charge this fee. But this another charge is just to suck more money from their customers. They apply the 6% Maryland tax on the processing fee as well (which is first of all not required by law). Also, these people secretly access your credit report by asking for your driver's license. I won't even buy a car from them even if they would have offered me $1000 less than any other dealers (btw they didn't even offer a single penny less). There can be a never ending list of complaints about this dealership which won't make any difference to them, but I am writing this review so that future buyers can be aware of what they can expect if they ever buy a car from this dealership. More

All of our experiences in dealing with R&H Toytota have far exceeded our expectations. This visit was to purchase my 6th Toytota Highlander (all purchased from R&H Toytota). Management and Sales Staf have far exceeded our expectations. This visit was to purchase my 6th Toytota Highlander (all purchased from R&H Toytota). Management and Sales Staff are always courteous,friendly and are always quick to answer all questions. Customers are treated with respect. I can't say enough good things about the dealership and the staff you come in contact with. More

Worst service. Scion Trunk latch broke. When I called dealership to make appointment, woman that answered informed me that this was the 4th one that week and led me to believe that it would be covered un dealership to make appointment, woman that answered informed me that this was the 4th one that week and led me to believe that it would be covered under warrantly. Since I had the car in for service I asked for some additonal work. I received a call to inform me that the trunk repair was not covered and basically I was out of luck. The cost of the other repairs was too expensive. When I picked up the car the cost of the repairs was more than I was told. The service person got someone, they never introduced themselves. He said this is what Franz quoted you. I said it wasn't but to no avail. R&H may have gotten over me on this repair but they lost a good client. More

Dealership "fixed" my son-in-law's Scion Air Conditioning leak late May, only to have it lose coolant by July. I fixed the car there for him because he is in treatment (then inpatient) at Johns Conditioning leak late May, only to have it lose coolant by July. I fixed the car there for him because he is in treatment (then inpatient) at Johns Hopkins (now daily in patient-out patient routine). He and my daughter can't take the car in and also be at Hopkins daily. I wrote to set up another AC appointment thru the R&H Toyota website since I planned this late August visit. They never responded - so forget the website. Now they can't get me in. Worst, service manager Lance says they won't stand behind the repair anyway! That's when it hit me - Why deal with them?! They won't repair what they never fixed anyhow!!! DO NOT TRUST this group, Lance in particular. He is a weasel. Their drivers were very nice. They just didn't fix my ill son-in-law's car and refused to back their work. I will never forget that at a time of crisis in our family, they didn't do the job right, refused to make it right, dropped the ball completely and tried to make it "not our job." R&H does not deserve anyone's business. More

Our sales person was not only friendly, but patient and knowledgeable. There was no pressure to purchase a vehicle; Dennis listened to our concerns and was able to address any questions that we had. The knowledgeable. There was no pressure to purchase a vehicle; Dennis listened to our concerns and was able to address any questions that we had. The advice given was on point and we could not have asked for a more conscientious, considerate person. The excellent service continued from the sales person right on down to the Finance and Customer Care employees. Yes, I will recommend R & H Toyota to my family/friends. In the meantime, I'm enjoying my new Toyota Camry Hybrid!! More

If you are in the market for a new car this is where you need to go!! Like most people I have my share of horror stories from car buying experiences but not with this dealer! The salesman I dealt with was C need to go!! Like most people I have my share of horror stories from car buying experiences but not with this dealer! The salesman I dealt with was Chris Whitney and I truly couldn't have asked for better service. Chris was knowledgeable, respectful and honest. Chris went above and beyond to help me get what I wanted and made the entire experience enjoyable! I am in love with my new car and am very thankful for all of the wonderful service and help I received at R&H! More

Chris Whitney actually made the experience of buying my new Prius FUN. He is intelligent, sensitive, humorous, enthusiastic without that hyper thing I hate in salespeople, willing to offer multiple optio new Prius FUN. He is intelligent, sensitive, humorous, enthusiastic without that hyper thing I hate in salespeople, willing to offer multiple options, willing to go beyond duty's call (I know he'll get my Phonebook onto the Bluetooth Friday with great skill). I like the R & H dealership and service dept very much, and Chris is an examplary repreesentative. Sincerely, Clarinda Hdarriss More

Dennis Margroum was very focused on my needs and informative of the venhicle I was in search of. The Venza is an attractive vehical and has many perks, i.e. cool phone boob and navigation system. informative of the venhicle I was in search of. The Venza is an attractive vehical and has many perks, i.e. cool phone boob and navigation system. The navigation is so much easier to use that the Avalon. Lots of compartmens too. More

I found that Dennis was very knowledgable of the different models of Toyotas and explained the different features of each. He was very friendly and showed respect to myself and my aunts. He deffin different models of Toyotas and explained the different features of each. He was very friendly and showed respect to myself and my aunts. He deffintly did not make us feel like we were women that didn't know what they were talking about. He was so helpful and was able to key in exactly what I needed and wanted. I never felt pressured on making a decission. I found that Carol and Patrick were just as knowledgable about the products that they recommended and just as friendly and pleasant as Dennis. When I left the dealership I was so pleased as to how the afternoon went and I felt that I made the right decission. I Aunt JoAnn and Betty was so impressed that everywhere we went that weekend they told everone what a great dealership and staff members you have. More