Heritage Toyota Owings Mills

Dealership "fixed" my son-in-law's Scion Air Conditioning leak late May, only to have it lose coolant by July. I fixed the car there for him because he is in treatment (then inpatient) at Johns Conditioning leak late May, only to have it lose coolant by July. I fixed the car there for him because he is in treatment (then inpatient) at Johns Hopkins (now daily in patient-out patient routine). He and my daughter can't take the car in and also be at Hopkins daily. I wrote to set up another AC appointment thru the R&H Toyota website since I planned this late August visit. They never responded - so forget the website. Now they can't get me in. Worst, service manager Lance says they won't stand behind the repair anyway! That's when it hit me - Why deal with them?! They won't repair what they never fixed anyhow!!! DO NOT TRUST this group, Lance in particular. He is a weasel. Their drivers were very nice. They just didn't fix my ill son-in-law's car and refused to back their work. I will never forget that at a time of crisis in our family, they didn't do the job right, refused to make it right, dropped the ball completely and tried to make it "not our job." R&H does not deserve anyone's business. More

Our sales person was not only friendly, but patient and knowledgeable. There was no pressure to purchase a vehicle; Dennis listened to our concerns and was able to address any questions that we had. The knowledgeable. There was no pressure to purchase a vehicle; Dennis listened to our concerns and was able to address any questions that we had. The advice given was on point and we could not have asked for a more conscientious, considerate person. The excellent service continued from the sales person right on down to the Finance and Customer Care employees. Yes, I will recommend R & H Toyota to my family/friends. In the meantime, I'm enjoying my new Toyota Camry Hybrid!! More

If you are in the market for a new car this is where you need to go!! Like most people I have my share of horror stories from car buying experiences but not with this dealer! The salesman I dealt with was C need to go!! Like most people I have my share of horror stories from car buying experiences but not with this dealer! The salesman I dealt with was Chris Whitney and I truly couldn't have asked for better service. Chris was knowledgeable, respectful and honest. Chris went above and beyond to help me get what I wanted and made the entire experience enjoyable! I am in love with my new car and am very thankful for all of the wonderful service and help I received at R&H! More

Chris Whitney actually made the experience of buying my new Prius FUN. He is intelligent, sensitive, humorous, enthusiastic without that hyper thing I hate in salespeople, willing to offer multiple optio new Prius FUN. He is intelligent, sensitive, humorous, enthusiastic without that hyper thing I hate in salespeople, willing to offer multiple options, willing to go beyond duty's call (I know he'll get my Phonebook onto the Bluetooth Friday with great skill). I like the R & H dealership and service dept very much, and Chris is an examplary repreesentative. Sincerely, Clarinda Hdarriss More

Dennis Margroum was very focused on my needs and informative of the venhicle I was in search of. The Venza is an attractive vehical and has many perks, i.e. cool phone boob and navigation system. informative of the venhicle I was in search of. The Venza is an attractive vehical and has many perks, i.e. cool phone boob and navigation system. The navigation is so much easier to use that the Avalon. Lots of compartmens too. More

I found that Dennis was very knowledgable of the different models of Toyotas and explained the different features of each. He was very friendly and showed respect to myself and my aunts. He deffin different models of Toyotas and explained the different features of each. He was very friendly and showed respect to myself and my aunts. He deffintly did not make us feel like we were women that didn't know what they were talking about. He was so helpful and was able to key in exactly what I needed and wanted. I never felt pressured on making a decission. I found that Carol and Patrick were just as knowledgable about the products that they recommended and just as friendly and pleasant as Dennis. When I left the dealership I was so pleased as to how the afternoon went and I felt that I made the right decission. I Aunt JoAnn and Betty was so impressed that everywhere we went that weekend they told everone what a great dealership and staff members you have. More

Jim was great! He helped us with everything we were looking for. He was great with customer support and had all the answers to even our toughest questions! Thanks again Jim, I love my new car!! looking for. He was great with customer support and had all the answers to even our toughest questions! Thanks again Jim, I love my new car!! More

Our family has bought four Toyota cars so far over the years(all of them from R&H Toyota) and every time we have been more than pleased with the service provided by Dennise Margroum. He is our guy and I h years(all of them from R&H Toyota) and every time we have been more than pleased with the service provided by Dennise Margroum. He is our guy and I highly recommend him. He is an excellent salseman with a great personality. It is such a peace of mind to know that you are dealing with a professional and you can rest assured that everything from start to finish will be handled in your best interest smoothly and beautifully. With him, you really feel that you have been taken care of. He makes what can be a stressful and confusing process feel like a magic - easy and pleasant for the customer. More

Working with Dennis to purchase a new car was a painless and pleasurable experience. I would recommend him to others. I hope the service is good. and pleasurable experience. I would recommend him to others. I hope the service is good. More

R&H is a first rate dealership with their attentiveness to the customer and customer appreciation, staff with their knowledgeable facts from service to warranties. Expert sales, in particula attentiveness to the customer and customer appreciation, staff with their knowledgeable facts from service to warranties. Expert sales, in particular Chris Whitney, his familiarity with the Corolla and how it would fit my needs made purchasing my new car a breeze. More