Heritage Toyota Owings Mills

Carlos was great to work with. Tracy helped too. This was the third 4runner I bought from R & H toyota/scion. This one was definitely the best. The vechicle and the service were great. Carlos know This was the third 4runner I bought from R & H toyota/scion. This one was definitely the best. The vechicle and the service were great. Carlos knows everything under the hood and inside and outside of a 4runner. He was very patient with me - being a woman. i wanted to see a red runner and they sent someone to Virginia to get me the one I wanted. It was beautiful and I bought it. The people at R & H were all very friendly. Carlos even told me that if I needed any help on the navagation system to be sure to come back and see him. The only part of the whole deal that I wasn't happy with was the finance department. That was a long story but the main thing was the great treatment my husband and I received from Carlos and Tracy (his manager). Perhaps in 8 years i will be lucky enough to come back in for another 4runner. More

I have nothing but good feelings for R & H Toyota in OM and Evon Green as a salesman. His friendliness and caring for my experience was more than I was expecting. This is the second car I have purchas OM and Evon Green as a salesman. His friendliness and caring for my experience was more than I was expecting. This is the second car I have purchased with his help and I would not hesitate to purchase another car from him. I would also recommend to any of my friends looking to purchase a car that they look up Evon as he is an educated salesperson who will help them get the car they want. This is why I gave great ratings in the survey. Ellen Glickman More

Not at all loyal. The people in here are not friendly as well. They don't keep up to their words. Information provided on the phone is different than that after actual visit. Waste of time, effort and money well. They don't keep up to their words. Information provided on the phone is different than that after actual visit. Waste of time, effort and money. More

Dennis and the R&H crew were extremely attentive, knowledgeable and helpful in my acquiring a new Rav 4. Service was excellent, top notch. I couldn't have asked for more. knowledgeable and helpful in my acquiring a new Rav 4. Service was excellent, top notch. I couldn't have asked for more. More

Dennis was most helpful , patient and courteous. He responded to all our questions honestly and let us select the car that we thought we wanted even though this decision changed after our initial visit responded to all our questions honestly and let us select the car that we thought we wanted even though this decision changed after our initial visit with him at Rand H. He was most gracious in ordering the car we selected to be transported from out of town, and was sure that I was educated in it's use before I left the dealership. I believe that he did an excellent job throughout the transaction! I have few things left to handle with the car, and I know that Dennis will guide me through the processes with good humor. I would definitely recommend Dennis and the folks at R and H to others seeking a new car. Anita Fishbein New Avalon owner More

Interesting reading other reviews and seeing/ knowing that some of the dislike listed I actually experienced at another Toyota Dealership (not R&H). Toyota Corporation needs to hear from ALL with such ex that some of the dislike listed I actually experienced at another Toyota Dealership (not R&H). Toyota Corporation needs to hear from ALL with such experiences because this is a bad reflection of a major Corp. My experience at R&H was great. I went in with a somewhat complicated situation and my salesman Kal was on it. He did what I feel was the best that he could do with my situation and although I'm not where I want to be with the vehicle of choice it is a vehicle that I actually LOVE. Thank you KAL for your help, go see him for our future Toyota purchase(s). I would've given 5 stars but the finance agent blocked it with a bad comment to me (thank Connie). More

This is my 3rd time visiting R&H Toyota for a car. I have leased two cars in the past and my most recent visit was for a car for my 17 year old daughter. Every time I have gone to this dealer I have be have leased two cars in the past and my most recent visit was for a car for my 17 year old daughter. Every time I have gone to this dealer I have been very pleased with my experience. Rob Steiner is always very helpful and does not put any pressure on you like so many other dealers tend to do. He listens to your needs and always delivers. I would definitely recommend this dealership as well as Rob to anyone interested in buying a car! More

I am a 'mega commuter'. I drive 100+ miles per day. I cannot use public transportation because neither the MARC,Metro or any buses go near my workplace. Also none of my co-workers live in my area day. I cannot use public transportation because neither the MARC,Metro or any buses go near my workplace. Also none of my co-workers live in my area so I can't carpool and I won't move because I love my home. My older 1997 paid-off Toyota Corella was a wonderful car but it was not handling the long highway drives every day very well and unfortunately some unexpected repair bills drove me to get a new car suddenly (I wanted a new car b/c I would be putting so much mileage on it every year). I wanted a fuel-efficient car and because of my positive experience with Toyota I decided to get a Toyota Prius. However, I did not have the funding to get the impressive Prius V and the monthly payments for the regular Prius were very high so I was worried how I could afford this unexpected bill. I came into this Toyota dealer with a heavy heart as most people come when they have to get a new/used car suddenly that they did not budget for. I spoke with Dennis Margroum and was very glad for it. I will admit that I went to several dealerships before R & H. It wasn't a pleasant experience as the car dealers just wanted me to spend as much money as possible and buy/lease the most expensive car with all the bells and whistles that I did not need/want without considering my financial situation. There wasn't much haggle room because Prius is a high demand car. However, Dennis was unlike the other dealers. He listened and was sympathetic to my situation. He didn't try to offer me an expensive car with lots of bells and whistles, he didn't make me feel stupid by pulling out the pad of paper and old fashion calculator and filling up the entire page with some random numbers that they knew would mean nothing to me. He didn't push me to lease a car because of the mileage I was going every year (I know getting a lease on cars is a boost to companies because you always have to keep coming back so they get more business). He was honest and said even though I liked the roomy interior of the Prius and the power of the Prius V, I should stick with the Prius C (the smaller version). At first I was unhappy with it. It really was small and looked cramped compared to the other version. But Dennis explained, not unkindly, that although the Prius was better, the Prius C was not that much different and was more affordable and within my means. He showed me that even a few thousand dollar difference could affect the monthly payments a lot. If he was like the other dealers he would have explained how I NEEDED a sunroof or NEEDED heated seats and how I NEEDED the more expensive car but instead he went for the cheaper car saying he wanted us to stay in budget (I know dealers get commissions so most dealer always try to sell the most expensive). We drove in the Prius C and it wasn't that bad honestly. He explained to me future options on what to do with the car. He didn't talk down to me and he treated me with respect and not someone that was only interested in boosting his quota. Dennis helped me for hours and even called to check up on how I was handling the car days afterward. He was patient and understanding and I really appreciated it. I checked the price of the car online at Kelly Bluebook and Edmunds.com and realized that I had gotten a good deal on the car so I was very happy. Even though I had not planned to get a car that day I was satisfied with my purchase and I haven't had buyer's regret. I think that is because I got to talk with Dennis and he explained everything clearly and helped me with my situation so that I know I wasn't ripped off by a car scam that so many dealerships and their dealers practice. I would recommend going to R & H Toyota and speaking with Dennis Margroum if you need a car. More

Though car buying can be a nightmare experience, my recent purchace of an Avalon at R&H was low stress and pleasant. My salesman, Joey Cheng, was extremely knowledgeable about all aspects of the car a recent purchace of an Avalon at R&H was low stress and pleasant. My salesman, Joey Cheng, was extremely knowledgeable about all aspects of the car and didn't put on any pressure (which would have caused me to leave). He was very professional and pleasant. It was actually a very positive experience and I felt that I was getting a fair price. I will definitely return for my next car. What brought me to the dealership was that they were the only dealership in the area to stock the two colors I was interested in! More

When I purchased my car from R&H Toyota, it was agreed that they would have a tow company pick up my disabled vehicle from a mechanic's lot. The tags were transferred and I technically no longer o agreed that they would have a tow company pick up my disabled vehicle from a mechanic's lot. The tags were transferred and I technically no longer owned the car. Almost a month went by and the my old car was still sitting in the lot. I contacted the sales department several times, asking for them to follow through with their end of the deal. Clearly, it was a burn and turn situation. R&H made a sale, got paid, then who cares about the mechanic who kindly let my car sit in their lot for a couple days. A couple days turned into a month. 5 months later, the car I purchased wouldn't start, so I reached out to R&H's service department to have it towed. I selected the premium warranty upon purchase of the vehicle and figured that any mechanical damage would be covered. R&H contacted a local tow company (Apex Towing) and sent them to help. During the tow process, the driver caused significant damage to the bumper of the car. The tow company refused to accept responsibility for the damage then created a lie that the damage was my fault. The entire staff at R&H Toyota insisted that this problem was between me and the tow company despite the fact that I am a customer of R&H, R&H called for the tow and the cost for the tow was on R&H's bill. They sent me on a wild goose chase to track down the owner of the tow company when in fact, R&H are the ones with the ongoing business relationship. R&H Toyota and Apex Towing could've quickly resolved the problem by fixing the damage to the bumper for very low costs I'm sure. Instead, between the two companies, they dragged me through the mud for a month causing me to miss work and waste countless hours. After speaking with multiple attorneys, I heard the same advice. In the end, the dealership is to blame and they're ultimately responsible for making it right. What they failed to acknowledge is that my wife and I have purchased a total of four cars from R&H Toyota over the years. We're a young couple with 5-10 more purchases to make in our lifetime. I couldn't believe how little they valued our sales/service business. BUYER BEWARE! More