Heritage Toyota Owings Mills

Our sales person was not only friendly, but patient and knowledgeable. There was no pressure to purchase a vehicle; Dennis listened to our concerns and was able to address any questions that we had. The knowledgeable. There was no pressure to purchase a vehicle; Dennis listened to our concerns and was able to address any questions that we had. The advice given was on point and we could not have asked for a more conscientious, considerate person. The excellent service continued from the sales person right on down to the Finance and Customer Care employees. Yes, I will recommend R & H Toyota to my family/friends. In the meantime, I'm enjoying my new Toyota Camry Hybrid!! More

If you are in the market for a new car this is where you need to go!! Like most people I have my share of horror stories from car buying experiences but not with this dealer! The salesman I dealt with was C need to go!! Like most people I have my share of horror stories from car buying experiences but not with this dealer! The salesman I dealt with was Chris Whitney and I truly couldn't have asked for better service. Chris was knowledgeable, respectful and honest. Chris went above and beyond to help me get what I wanted and made the entire experience enjoyable! I am in love with my new car and am very thankful for all of the wonderful service and help I received at R&H! More

Chris Whitney actually made the experience of buying my new Prius FUN. He is intelligent, sensitive, humorous, enthusiastic without that hyper thing I hate in salespeople, willing to offer multiple optio new Prius FUN. He is intelligent, sensitive, humorous, enthusiastic without that hyper thing I hate in salespeople, willing to offer multiple options, willing to go beyond duty's call (I know he'll get my Phonebook onto the Bluetooth Friday with great skill). I like the R & H dealership and service dept very much, and Chris is an examplary repreesentative. Sincerely, Clarinda Hdarriss More

Dennis Margroum was very focused on my needs and informative of the venhicle I was in search of. The Venza is an attractive vehical and has many perks, i.e. cool phone boob and navigation system. informative of the venhicle I was in search of. The Venza is an attractive vehical and has many perks, i.e. cool phone boob and navigation system. The navigation is so much easier to use that the Avalon. Lots of compartmens too. More

I found that Dennis was very knowledgable of the different models of Toyotas and explained the different features of each. He was very friendly and showed respect to myself and my aunts. He deffin different models of Toyotas and explained the different features of each. He was very friendly and showed respect to myself and my aunts. He deffintly did not make us feel like we were women that didn't know what they were talking about. He was so helpful and was able to key in exactly what I needed and wanted. I never felt pressured on making a decission. I found that Carol and Patrick were just as knowledgable about the products that they recommended and just as friendly and pleasant as Dennis. When I left the dealership I was so pleased as to how the afternoon went and I felt that I made the right decission. I Aunt JoAnn and Betty was so impressed that everywhere we went that weekend they told everone what a great dealership and staff members you have. More

Jim was great! He helped us with everything we were looking for. He was great with customer support and had all the answers to even our toughest questions! Thanks again Jim, I love my new car!! looking for. He was great with customer support and had all the answers to even our toughest questions! Thanks again Jim, I love my new car!! More

Our family has bought four Toyota cars so far over the years(all of them from R&H Toyota) and every time we have been more than pleased with the service provided by Dennise Margroum. He is our guy and I h years(all of them from R&H Toyota) and every time we have been more than pleased with the service provided by Dennise Margroum. He is our guy and I highly recommend him. He is an excellent salseman with a great personality. It is such a peace of mind to know that you are dealing with a professional and you can rest assured that everything from start to finish will be handled in your best interest smoothly and beautifully. With him, you really feel that you have been taken care of. He makes what can be a stressful and confusing process feel like a magic - easy and pleasant for the customer. More

Working with Dennis to purchase a new car was a painless and pleasurable experience. I would recommend him to others. I hope the service is good. and pleasurable experience. I would recommend him to others. I hope the service is good. More

R&H is a first rate dealership with their attentiveness to the customer and customer appreciation, staff with their knowledgeable facts from service to warranties. Expert sales, in particula attentiveness to the customer and customer appreciation, staff with their knowledgeable facts from service to warranties. Expert sales, in particular Chris Whitney, his familiarity with the Corolla and how it would fit my needs made purchasing my new car a breeze. More

The dealer lured me in with a price advertised on their website. Negotiating with the dealer I was told that same figure was impossible and the car would never be available at that price. At that point I p website. Negotiating with the dealer I was told that same figure was impossible and the car would never be available at that price. At that point I pulled out a print out I had made off of their website showing them the price. They told me they were "unaware" of this price. I verbally agreed I would buy the car if this was the total final price. They said yes. They did everything possible to make what should have taken half an hour of time extend to 2 1/2 hours. When I finally was shown the invoice they had tacked on an extra $199 to handle the paperwork. At no time had I been advised of this earlier or I would have walked. This dealership is not straightforward or honest with its customers. Overall a profoundly disappointing experience. More