Heritage Toyota Catonsville

Rude sales manager and damaged truck I purchased a new Tacoma a few weeks ago, and after an hour or so of negotiations my wife had some concerns about buying a vehicle that wasn’t physica I purchased a new Tacoma a few weeks ago, and after an hour or so of negotiations my wife had some concerns about buying a vehicle that wasn’t physically on the lot for us to see. She was confused about the standard equipment on the sr5 and instead of explaining or showing us the sales manager slammed my trade ins keys on the table and said if you don’t like my deal take your xxxx car back. My wife was in tears and I had to calm her down so we could finish the deal. Then upon receipt of the Tacoma I noticed the instrument panel is heavily scratched up. After reaching out to the dealer the customer service manager Steve reached out and set a time to fix it. They attempted to polish the scratches out and said “it looks good to him and he’d be hesitant to consider putting an instrument panel in” it looks just as bad as it did before and he’s not returning my calls. I paid for a new truck, it shouldn’t have damages already More

Daniel P!!!!!!!!!!! Daniel has been the best guy in the service department that I have dealt with since 2016!!!! Very efficient and knowledgeable!!!! I will be back!!!! T Daniel has been the best guy in the service department that I have dealt with since 2016!!!! Very efficient and knowledgeable!!!! I will be back!!!! Thank you Daniel P!!!! More

Great service Tajai Dallas was very helpful and informative as well as Alexis Sanderson. With people like them that’s why I come here for service because of the peo Tajai Dallas was very helpful and informative as well as Alexis Sanderson. With people like them that’s why I come here for service because of the people are so friendly More

Great service Excellent service. Went in for air bag replacement per the recall. The service advisor was very professional and made sure that the work was done prom Excellent service. Went in for air bag replacement per the recall. The service advisor was very professional and made sure that the work was done promptly. More

Toyota heritage I'm really very impressed the way they treat me its very nice amazing and very special thanks to Mr Daniel Pavelka he is great service Advisor a nice I'm really very impressed the way they treat me its very nice amazing and very special thanks to Mr Daniel Pavelka he is great service Advisor a nice guy very friendly thanks Toyota heritage Catonsville More

Excellent service. Exceptional service agent in Alexandra S Anderson. The wait time was reasonable and Ms. Sanderson updated me on the service needs of my car. Ms. Sanderson was extremely courteous. Anderson. The wait time was reasonable and Ms. Sanderson updated me on the service needs of my car. Ms. Sanderson was extremely courteous. More

Excellent service and experience Great service it with you for years very satisfied you take good care of my truck and car . I wouldn’t take my car and truck no other place . You t Great service it with you for years very satisfied you take good care of my truck and car . I wouldn’t take my car and truck no other place . You taking care of your customers as me very well More

Outstanding Alex is always pleasant and knowledgeable. I sincerely appreciate her every time I come in. She is absolutely wonderful and needs a raise!!! 😊 Her cu Alex is always pleasant and knowledgeable. I sincerely appreciate her every time I come in. She is absolutely wonderful and needs a raise!!! 😊 Her customer service is impeccable and I hope you all value her as much as I do! More

4runner painless experience! Jennie was very patient with me throughout the process. At no point did I feel pressured to do anything which made me more comfor painless experience! Jennie was very patient with me throughout the process. At no point did I feel pressured to do anything which made me more comfortable. More

Great Customer Service My parents bought their cars from David Day when I was just a couple months old and now i’m receiving my very own car from David Day as well.😂 - Aria My parents bought their cars from David Day when I was just a couple months old and now i’m receiving my very own car from David Day as well.😂 - Arianna P. More