Heritage Toyota Catonsville

Dishonest and deceitful salespeople Dealing with Heritage Toyota of Catonsville, was both disappointing and infuriating. They were the only dealership who would not give me a price quot Dealing with Heritage Toyota of Catonsville, was both disappointing and infuriating. They were the only dealership who would not give me a price quote over the phone or email, instead just asking for the price I wanted, and then telling me my price request was a reasonable one. Both the initial salesman and his manager confirmed over email that my price request was reasonable and doable. Until I came in. They made me wait for almost an hour until they brought someone over to tell me that my price request was completely unreasonable. But first, they took the keys to my current car, and refused to give me a price quote until they had appraised the value of my trade-in car. Overall, this whole ordeal was an infuriating waste of 2 hours dealing with dishonest and deceitful people. More

David Day works MIRACLES for people and enjoys doing it! I have worked with David Day on the lease and purchase of several vehicles over the past decade. His priority is ALWAYS to learn what MY needs and wa I have worked with David Day on the lease and purchase of several vehicles over the past decade. His priority is ALWAYS to learn what MY needs and wants are, and then somehow, no matter what it takes, he makes it happen. Working with him is not a sales experience. Instead, working with David Day is like working with dedicated partner whose goals are are your goals. He doesn't try to change your mind, he just GETS YOU WHAT YOU WANT - EVERY SINGLE TIME. More than once I have come to him with what I knew to be nearly impossible situations, and he didn't even blink - he just GOT IT DONE - with authentic warmth, understanding and humor. I will always be David's loyal customer because he has always been my loyal miracle worker. When was the last time you thoroughly enjoyed getting a car, AND got precisely what you wanted? It's like that every time with Dave. I never leave feeling that I was working with a salesman; instead I leave feeling that I've worked with a remarkable, one-in-a-million human being. More

Excellent service Great experience buying my new car. Tyler Day was a great salesman in presenting all the information concerning the car we got. The whole process went Great experience buying my new car. Tyler Day was a great salesman in presenting all the information concerning the car we got. The whole process went very well. Tyler was determined t get us a good deal. He went above and beyond he also provided excellent customer service and advice to my wife and I , and we born greatly appreciated it. Thank you again Tyler. .... More

One of the best employees I went there to get an oil change but turns out I didn't need one. Alexandra Sanderso helped me figure out that I don't need and oil change but my tir I went there to get an oil change but turns out I didn't need one. Alexandra Sanderso helped me figure out that I don't need and oil change but my tires rotated. I had a couple of questions to ask and she was more than happy to help me. Overall she is a very nice person and takes the time to talk to each customer with respect. More

Very Good Service Department Robin was very good to work with in the Service Department. She is kind and very considerate of the customer. She definitely goes the extra mile for Robin was very good to work with in the Service Department. She is kind and very considerate of the customer. She definitely goes the extra mile for the customer. More

Alex is great!! Alex is the greatest She covers all ends I trust her word When come repair my Truck I have had her service For years I trust her Alex is the greatest She covers all ends I trust her word When come repair my Truck I have had her service For years I trust her More

Alexandra at Heritage Catonsville Toyota Alex always goes above and beyond for us. She makes me feel like she cares as a friend does, not just that she’s doing a job. She always makes sure Alex always goes above and beyond for us. She makes me feel like she cares as a friend does, not just that she’s doing a job. She always makes sure things are right and measures that based on my satisfaction, not some prescribed set of standards. We could take our cars elsewhere. She is the reason I come to Heritage Catonsville Toyota and why I bought our second Highlander here. She is a blessing. More

Great customer service Jennie did a great job. Thank you. She made herself available, listened to my needs and made a deal. I wish it took less time but paperwork needed to Jennie did a great job. Thank you. She made herself available, listened to my needs and made a deal. I wish it took less time but paperwork needed to be done More

Ten thousand mile oilchange. Bob Masiulus was my service manager today for the 10000 mile service on my 2018 Camry. I had an appointment scheduled at 7:40 a.m. and my car was take Bob Masiulus was my service manager today for the 10000 mile service on my 2018 Camry. I had an appointment scheduled at 7:40 a.m. and my car was taken in promptly. I had time to get breakfast, and all the work was done within 90 minutes of my arrival at Heritage Toyota. Will definitely be back in a few months for my 15000 mile service. More

Impressive Treatment Andre Turner and David Day were professional, amiable and courteous. I was impressed be their no pressure and caring attitudes. It is rare to find thi Andre Turner and David Day were professional, amiable and courteous. I was impressed be their no pressure and caring attitudes. It is rare to find this in automotive sales. I buy one or two new cars every year. My next purchase will be from Heritage Toyota due to the treatment I received from Andre and Dave. More