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Heritage Toyota Catonsville

Baltimore, MD

4.4
1,536 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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6324 Baltimore National Pike

Baltimore, MD

21228

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Showing 1,536 reviews

September 02, 2018

Great Experience! I have bought 4 Toyotas here since the mid 80’s and highly recommend this dealership! Service is top-notch and Crystal is the best Service Rep! High More

by Redcamry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Pierre
Sep 06, 2018 -

Heritage Toyota Catonsville responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you so much for choosing Heritage Toyota Catonsville for all of your automotive needs! Have a great day!

August 29, 2018

Serbice I appreciate work with Daniel. He is very friendly and knowledgeable and took good care of me. I also appreciate the technicians who worked on my car. More

by George
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Palacios, Robin Yokum, Dan Pevelka
Sep 04, 2018 -

Heritage Toyota Catonsville responded

Hi George, thank you so much for your positive comments about Daniel and the team at Heritage Toyota Catonsville! Feel free to reach out to us if you need anything. Have a wonderful day!

August 26, 2018

Poor Service Dept Front desk people are very slow to deal with you. Not satisfied with service dept. Certain problems not fixed. Had to get them fixed elsewhere. More

by chris_and_bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robin Yokum
Sep 11, 2018 -

Heritage Toyota Catonsville responded

Thank you for taking the time to review Heritage Toyota Catonsville. We value our customers’ insight and apologize you were disappointed with your visit to our dealership. Heritage Toyota Catonsville would like to understand the situation in more detail and address your concerns as soon as possible, but have been unsuccessful in locating your contact information. At your earliest convenience, please contact our Service Manager, Ron Filling, at rfilling@mileone.com or 410.818.1053 to allow us the opportunity to correct our mistakes. Thank you for your time, we look forward to speaking with you soon.

August 24, 2018

Sienna 25k Maintenance I had a very positive service experience at Heritage Toyota today. My customer service representative Crystal, was excellent. She recommended that I p More

by Sienna gal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Pierre
Sep 03, 2018 -

Heritage Toyota Catonsville responded

Sienna, your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Best wishes, Heritage Toyota Catonsville

August 23, 2018

Very efficient and friendly Robin Yokum is always very friendly and helpful. She carefully explains what fix s are needed for performance or safety versus what could be done but More

by madman1954
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Calvin Parnell, Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robin Yokum
Aug 31, 2018 -

Heritage Toyota Catonsville responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 20, 2018

Back with Mark Again! My first experience with this dealer was in 2001 when they were known as Rusell Toyota. I bought 2 cars from them (2001 Avalon and 2009 Camry). Fast More

by roselle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Greason
Aug 22, 2018 -

Heritage Toyota Catonsville responded

Roselle, thank you so much for choosing Heritage Toyota Catonsville for your family's automotive needs! We sincerely value your continued business, and look forward to your next visit! Take care!

August 19, 2018

They was so nice help me with everything so easy I had a very good experience with this dealer every one was so nice very helpful to me I'm so happy with my Toyota Camry its everything I wanted More

by Pearl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennie Park
Aug 22, 2018 -

Heritage Toyota Catonsville responded

Congratulations on your new vehicle, Pearl! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 17, 2018

Great service. excellent advisor Went in for 4500 maintenance. Check in very fast. Advisor very polite and professional. Look for all discounts that would apply. Very pleasant experie More

by Gayle1956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Pierre
Aug 22, 2018 -

Heritage Toyota Catonsville responded

We appreciate your positive review about your recent experience with us, Gayle! If you're ever in need of more help, please let us know!

August 11, 2018

Quick, proficient, cheerful service. This was my first time since I bought my car from Heritage that I needed service. I was very impressed with the quality of service. More

by Bethiev1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Pierre
Aug 18, 2018 -

Heritage Toyota Catonsville responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!

August 09, 2018

Like family I purchased a 2010 Rav4 in Oct 2009. From the moment I walked in the dealership I was warmly greeted. My salesperson figured that I was a savvy buyer More

by PeacefulBj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronald , Bob Masiulis
Aug 17, 2018 -

Heritage Toyota Catonsville responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Toyota Catonsville! Thank you so much again for your feedback! We hope you have a great day!

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