Heritage Toyota Catonsville

Excellent customer service Always a pleasant and clean atmosphere very good Customer Service. Give you a feel that you are being care for and your car is in good hands. Servic Always a pleasant and clean atmosphere very good Customer Service. Give you a feel that you are being care for and your car is in good hands. Service time is reasonable which waiting area comfortable adjacent to the waiting area small space where I spend time going through the blue mountain art cards and other unique items you can purchase for your needs also kept very neat. Alexander my service representative is always pleasant and answer all of my questions informatively More

Emergency diagnostics Robin is very nice to work with. She has a great personality for the job. She is very patient, very informative in the subject matter. When I work wi Robin is very nice to work with. She has a great personality for the job. She is very patient, very informative in the subject matter. When I work with her she seems to love what she does!!! More

My experience was great I was taken of like a valued a Toyota customer. Dan really made sure I was taken care of and answered all of my needs with my 2014 Camry. I was taken of like a valued a Toyota customer. Dan really made sure I was taken care of and answered all of my needs with my 2014 Camry. More

Great experience When you first pull in to the service drop off you are greeted quickly and friendly. They take you info and walk you in to your service advisor. My When you first pull in to the service drop off you are greeted quickly and friendly. They take you info and walk you in to your service advisor. My service advisor was Robin and I have been utilizing her for several years now and do not want to use any other (although they are probably good also) but Robin is very friendly and professional and knows her business. I usually wait and Robin is always checking in to let you know what’s going on with the progress. Robin comes to get you when ready and the check out goes just as easily. All in all every service visit is quick and well done More

Customer Service Robin Y. always gives great customer service, friendly, knowledgeable and helpful. She has been my service advisor for 10+ years. I've purchased sever Robin Y. always gives great customer service, friendly, knowledgeable and helpful. She has been my service advisor for 10+ years. I've purchased several vehicles here. More

New battery I couldn’t be more pleased with my experience today. The staff I interacted with were knowledgeable and helpful.. I would come here again and recomm I couldn’t be more pleased with my experience today. The staff I interacted with were knowledgeable and helpful.. I would come here again and recommend this dealership to others. More

Excellent service Always excellent service. Car was ready at a reasonable time. Robin Yokum has taken care of me for many years, always pleasant and very knowledgable. Always excellent service. Car was ready at a reasonable time. Robin Yokum has taken care of me for many years, always pleasant and very knowledgable. More

Awesome service and great customer care. Crystal and youre mexhanics went above and beyond to service my 2004 Tundra. Crystal was awesome and might have provided the best customer service ex Crystal and youre mexhanics went above and beyond to service my 2004 Tundra. Crystal was awesome and might have provided the best customer service experience Ive ever had. Your mechs went above and beyond to service things that I didnt know i needed and not perform services I thought I needed but didn't. I appreciate the entire crews honesty and superb care that they provided me. Great job and thanks again for everything. More

Curtious service I called Toyota this morning about a stripped locking lugnut and Alex was awesome. She got me in and was super friendly. The time it took was a bit lo I called Toyota this morning about a stripped locking lugnut and Alex was awesome. She got me in and was super friendly. The time it took was a bit long to just remove a lugnut and replace a tire, but at least it was a pleasant experience. More

A well oiled machine! The staff are friendly and knowledgeable! The waiting area is clean, bright and it is a pleasure to have to wait there! I’m very happy I chose to buy The staff are friendly and knowledgeable! The waiting area is clean, bright and it is a pleasure to have to wait there! I’m very happy I chose to buy my Toyota at Heritage! Thanks so much for the super way this dealership is run! More