Heritage Toyota Catonsville

As an always Ford buyer, we traveled from to NJ to help our daughter buy a new "used" car due to a car emergency. We purchased a 2018 Corolla, well aware of a "minor issue" on the front side with a repair our daughter buy a new "used" car due to a car emergency. We purchased a 2018 Corolla, well aware of a "minor issue" on the front side with a repaired panel. Two days later she wakes up and the panel is loose and rattling and her temporary plate is gone off of the car. We tried MULTIPLE ways of contacting this dealership, email, chat, text, phone calls and NO ONE responded until our salesman texted me after 2 pm to tell me he was working the late shift! Later, my daughter was able to at least get an emailed temp license to put the car on the road, but after two days and still no response from this dealership about fixing this panel, on this new to her car! And funnier still is I just received a phone call from this dealership to see if I wanted to buy a new car from them! HAHAHAHAHA! If you believe in customer service, this is NOT the place you want to go. Stick with FORD! More

The experience with Bill Brayer, the general manager at Heritage Toyota, was far from pleasant. Despite spending five hours negotiating a deal with the sales team, Mr. Brayer's sudden and aggressive interv Heritage Toyota, was far from pleasant. Despite spending five hours negotiating a deal with the sales team, Mr. Brayer's sudden and aggressive intervention disrupted the process, leaving me feeling humiliated and unwelcome in the dealership. It was shocking to be treated as if I had committed a serious offense when all I was doing was trying to purchase a car. I had no prior interaction with Mr. Brayer, and his actions ultimately derailed the potential sale. It's clear that his approach may not be conducive to fostering positive customer experiences, and it's concerning to think that individuals like him could tarnish the reputation of Heritage Toyota. Unfortunately, one person's behavior can have such a negative impact on the entire dealership. More

They made the impossible possible but would not be denied and got the job done and got the job done More

Despite my language deficiency, Mr Akinola stayed with me throughout the purchasing process. He is highly recommended. I am very happy and grateful. throughout the purchasing process. He is highly recommended. I am very happy and grateful. More

I’ve bought a lot of vehicles, but this is the best experience I’ve ever had. Mr. Akinola listened to me and walk me through the process one at a time. I’ll surely recommed him to anyone in the market experience I’ve ever had. Mr. Akinola listened to me and walk me through the process one at a time. I’ll surely recommed him to anyone in the market for a new or preowned car. You can also call him @ 443.7623067. More

Adrianna is an all-star saleswoman and went out of her way to ensure I had the best experience possible. I would recommend her to anyone purchasing a vehicle at this location; she gives stellar customer s way to ensure I had the best experience possible. I would recommend her to anyone purchasing a vehicle at this location; she gives stellar customer service! Juan was also a great help in getting the right warranties for my new car and helped with financial planning to fit my needs. More

Adrianna‘s future is bright! Her professionalism and overall Customer Service etiquette is second to none. Thank you so much. Her professionalism and overall Customer Service etiquette is second to none. Thank you so much. More

Tyler Day was the Sales Consultant who provided me outstanding service. I told him what type of vehicle, along with the safety features, I needed for my teenage son. He checked his inventory and infor outstanding service. I told him what type of vehicle, along with the safety features, I needed for my teenage son. He checked his inventory and informed me there was nothing available at his dealership. He however located one arriving within a few weeks from Japan and I was able to reserve it. The day the Corolla Hybrid AWD arrived at the dealership, I immediately signed all the necessary papers with the Financial Director, Tonay Chowdhury (a fellow military veteran) who explained it all to me. The next day I drove it to my son's High School to pick him up. My son could not believe it. He was so overwhelmed with joy. Of course he started to show it off to his classmates. Anyway, he loves the vehicle, is driving it safely and taking good care of it. Thanks to Tyler and Tonay, I made that one day a special event that my son will remember forever.. More

Adrianna was very friendly and efficient answering all of my questions. She found me an excellent vehicle and I had a wonderful experience working with her. my questions. She found me an excellent vehicle and I had a wonderful experience working with her. More

The best sales associate you could ask for. She was kind and patient the entire process, as I dealt with problems with my loan company. She took a scary and stressfull experience for a first She was kind and patient the entire process, as I dealt with problems with my loan company. She took a scary and stressfull experience for a first time buyer, and made it manageable and exciting. She spent hours with me making all steps of the process easier, and even stayed an hour past closing to make sure I took the car home that day. Nothing but amazing things to say about her. More