Heritage Toyota Catonsville

The car salesman I encountered during my recent shopping experience for a new vehicle left much to be desired. Not only did they fail to exhibit basic courtesy, but their demeanor was outright insulting and experience for a new vehicle left much to be desired. Not only did they fail to exhibit basic courtesy, but their demeanor was outright insulting and rude. It was disheartening to be treated with such disrespect while simply trying to explore my options and make an informed decision about a significant purchase. This salesman's behavior not only reflected poorly on the dealership but also created a negative impression that overshadowed any positive aspects of the vehicles on offer. It's unfortunate that in an industry where customer service should be paramount, individuals like this salesman are allowed to tarnish the reputation of the dealership. I would caution others to be wary when dealing with such unprofessional behavior. More

Very unprofessional and rude. Talks to women in a very demeaning manner as if they do not know or understand anything about cars. For example when I mentioned I wanted to look at Talks to women in a very demeaning manner as if they do not know or understand anything about cars. For example when I mentioned I wanted to look at a car, which happened to be a SUV, he laughed at me, then proceeded to say “that is not a car, it is a SUV”. Laughed at customers that have language barriers. Honestly, I wish I could give him 0 stars. More

Adrianna was very nice to work with. She kept me informed about the vehicles I was deciding between. She was also very respectful and involved throughout the process. I appreciated her a She kept me informed about the vehicles I was deciding between. She was also very respectful and involved throughout the process. I appreciated her availability and willingness to resolve any questions or concerns I had when settling. She was training Axel who was also nice to talk with. And it comes to no surprise that she seemed to have a positive effect on his training. More

Calvin was great. Very personable and easy to talk to. We had a great time and he made the experience very easy. Very personable and easy to talk to. We had a great time and he made the experience very easy. More

Prompt attention and very helpful. Will always come back to him if I need another vehicle. Will always come back to him if I need another vehicle. More

The best experience with Tommy and his group I’m really happy with my car happy with my car More

As an always Ford buyer, we traveled from to NJ to help our daughter buy a new "used" car due to a car emergency. We purchased a 2018 Corolla, well aware of a "minor issue" on the front side with a repair our daughter buy a new "used" car due to a car emergency. We purchased a 2018 Corolla, well aware of a "minor issue" on the front side with a repaired panel. Two days later she wakes up and the panel is loose and rattling and her temporary plate is gone off of the car. We tried MULTIPLE ways of contacting this dealership, email, chat, text, phone calls and NO ONE responded until our salesman texted me after 2 pm to tell me he was working the late shift! Later, my daughter was able to at least get an emailed temp license to put the car on the road, but after two days and still no response from this dealership about fixing this panel, on this new to her car! And funnier still is I just received a phone call from this dealership to see if I wanted to buy a new car from them! HAHAHAHAHA! If you believe in customer service, this is NOT the place you want to go. Stick with FORD! More

The experience with Bill Brayer, the general manager at Heritage Toyota, was far from pleasant. Despite spending five hours negotiating a deal with the sales team, Mr. Brayer's sudden and aggressive interv Heritage Toyota, was far from pleasant. Despite spending five hours negotiating a deal with the sales team, Mr. Brayer's sudden and aggressive intervention disrupted the process, leaving me feeling humiliated and unwelcome in the dealership. It was shocking to be treated as if I had committed a serious offense when all I was doing was trying to purchase a car. I had no prior interaction with Mr. Brayer, and his actions ultimately derailed the potential sale. It's clear that his approach may not be conducive to fostering positive customer experiences, and it's concerning to think that individuals like him could tarnish the reputation of Heritage Toyota. Unfortunately, one person's behavior can have such a negative impact on the entire dealership. More

They made the impossible possible but would not be denied and got the job done and got the job done More

Despite my language deficiency, Mr Akinola stayed with me throughout the purchasing process. He is highly recommended. I am very happy and grateful. throughout the purchasing process. He is highly recommended. I am very happy and grateful. More