Heritage Toyota Catonsville

Great experience The staff was attentive and knowledgeable about the issue I was having. During the duration of my wait they kept me updated on the status of my vehicl The staff was attentive and knowledgeable about the issue I was having. During the duration of my wait they kept me updated on the status of my vehicle. More

Thank you Mr. FUAD ZAGHAB Sales consultant FUAD ZAGHAB is the best. He is wonderful sales men. He is doing very well in his job excellent and professional, kind, patient, frien Sales consultant FUAD ZAGHAB is the best. He is wonderful sales men. He is doing very well in his job excellent and professional, kind, patient, friendly, super helpful. He worked hard and treated me very well. He helped me to choose the right car and buy it for my business. He worked hard to get me a very good deal to have the car I chose the new 2019 Toyota Hybrid LE, I wanted to buy. I would highly recommend to people to buy a car from Mr. FUAD ZAGHAB and from your company. Also Mr Kadeem Rogers helped me for the paperwork and for all service and warranty deals. Thank you so much for all your efforts. More

Great service! I have a very good experience every time I take my car for maintenance. They are efficient and pleasant to deal with. I haven’t had any issues with an I have a very good experience every time I take my car for maintenance. They are efficient and pleasant to deal with. I haven’t had any issues with anyone but I particularly like Crystal as my advisor. More

A great car buying experience Ali Morsy worked hard to get me the best deal on the new Prius I wanted to buy. Cory Snyder helped me step through the paperwork. Ali Morsy worked hard to get me the best deal on the new Prius I wanted to buy. Cory Snyder helped me step through the paperwork. More

Evan was professional, kind, and amazing! Evan was everything you want as a service rep. Professional, kind, and amazing! I wish I could have him all the time but I can't find him on the roste Evan was everything you want as a service rep. Professional, kind, and amazing! I wish I could have him all the time but I can't find him on the roster now, Heritage Toyota please have him full-time! More

Great car! Love the car I leased, staff were helpful in finding me the right car! The process took all day, which I wish it didn’t but overall good experience. Love the car I leased, staff were helpful in finding me the right car! The process took all day, which I wish it didn’t but overall good experience. More

Summary Robin is the BEST employee of your organization that I have ever dealt with. She is a great “face” of your dealership and a great spokesperson. She is Robin is the BEST employee of your organization that I have ever dealt with. She is a great “face” of your dealership and a great spokesperson. She is friendly, helpful, courteous and “on top of things. “ She is the best in the business. I am grateful for her and to her. More

Very Poor Customer Service and Follow Through I purchased my 2019 RAV4 8 on 4/22/19. I spend a total of about 8 hours over 2 separate days negotiating the deal and receiving the car. During that t I purchased my 2019 RAV4 8 on 4/22/19. I spend a total of about 8 hours over 2 separate days negotiating the deal and receiving the car. During that time, it was clear that Virgil did not know a thing about the car and never bothered to educate himself. When the vehicle we ordered came in, Virgil sent me info on the wrong car. I pointed this out and told him I wouldn't waste more time coming down there until I knew they had the correct car. Once that was straightened out and my husband and I got there to pick up the car and sign the paperwork, the car was not ready, was not gassed up and we were unable to test drive it. We then proceeded to wait several more hours, just sitting and waiting to have finance take us to sign the paperwork. All during that time, there was ample opportunity for Virgil to get the car ready and show us all the features. None of that happened. By the time we finished the paperwork, it was after 9pm and we were exhausted, and it was clear that Virgil was ready to leave for the day. Luckily the car was great, and we were able to drive it with no issues. However, we are still owed mudguards and a cargo net and have struggled to get anyone to call me back about these items. When I called 5 days later, Virgil initially said that I had already received the cargo net. I reminded him that the net I received did not fit my car and he needed to get me the correct one. He said he would call me back and still has not. It has been a week and half and I was only able to get some resolution when another, more pressing issue, presented itself. I was informed by Kadeem in the finance office that the VIN# I had given to my insurance company was not my car's VIN. Virgil had given me the incorrect VIN which meant for the last week, my new car was not insured, but someone else's (more expensive car, no less) was insured by my insurance company in my name. Kadeem assisted in getting this straightened out and also connected me quickly with the service department and arranged to have my cargo net and mudflaps installed on 5/2. Despite leaving multiple messages with Virgil, Stafford and two messages with Andre, the general manager, and never hearing back from any of them, Kadeem was the only one that assisted in fixing these issues. This was the worst car buying experience I've ever had and I'll never deal with this dealership or Virgil again. Despite the lousy service and follow up, it is a great car. More

I got wonderful service I recommend Catonsville heritage Toyota service center, their job is excellent, their price are reasonable, The adviser who work on front desk , he i I recommend Catonsville heritage Toyota service center, their job is excellent, their price are reasonable, The adviser who work on front desk , he is professional and treated me very well More

Customer Service Customer service is very important to me. Chuck McMurray did a very good job addressing our service needs. He provides great communication, which is o Customer service is very important to me. Chuck McMurray did a very good job addressing our service needs. He provides great communication, which is one of the reasons we return and request him specifically. He is very informative and willing to go out of his way to deliver the best customer service possible. More