Heritage Toyota Catonsville

5 Stars Austin provided us with a fantastic experience at this dealership. We scheduled an appointment with him on a Saturday, and he was very welcoming, enga Austin provided us with a fantastic experience at this dealership. We scheduled an appointment with him on a Saturday, and he was very welcoming, engaging, courteous, and responsive through our entire visit. We had visited multiple dealerships the same day, and Austin’s service was a cut above the rest. He let us look at the cars we were interested in for as long as we needed, answered our many(!) questions, and stayed with us after close to finish signing for the vehicle. I recommend Austin to anyone interested in visiting this dealership! More

Great buying experience! We worked with Stafford, Virgil and Darryl to purchase two new tundras for our start up business PoopHappens, LLC. The buying experience couldn’t of We worked with Stafford, Virgil and Darryl to purchase two new tundras for our start up business PoopHappens, LLC. The buying experience couldn’t of been any better; we got a great deal and the process was seamless! They accommodated our every need and we will definitely be buying from them in the future. More

Awful customer service and mistakes Heritage Toyota’s sales team spent two months harassing us with multiple phone calls a day about signing a new lease before ours ran out in June. Late Heritage Toyota’s sales team spent two months harassing us with multiple phone calls a day about signing a new lease before ours ran out in June. Later we found out they made a mistake, our lease ended in July and Heritage neglected to close out our lease. Toyota financial is asking us to pay for this and is threatening us with past due notices on a car we returned to the dealership 6 weeks ago. My husband has called multiple times a day for the past week and a half to rectify this issue. He has left countless messages and no one has returned his calls. Now that the sale is over, they can’t seem to have the decency to pick up the phone and rectify their mistake. We want to speak to the GM immediately. It is not cool to mess with someone’s credit More

David is fantastic! Makes it fun and easy Please when you need a car see David he’s the best and no worries about getting a good deal. He always helps me and my entire family. Please when you need a car see David he’s the best and no worries about getting a good deal. He always helps me and my entire family. More

So happy Best experience ever!! They were nice and helped me out even when my credit wasn’t the best! And me and my husband walked away with 2 cars!!! Best experience ever!! They were nice and helped me out even when my credit wasn’t the best! And me and my husband walked away with 2 cars!!! More

Friendly- Professional - Fast Dropped off the car after scheduling an an online appointment the previous day. Met by friendly service employees who asked the reason for my visit an Dropped off the car after scheduling an an online appointment the previous day. Met by friendly service employees who asked the reason for my visit and the recorded all the necessary information and escorted me to the service desk. Again, met by friendly professional service rep who explained what would be done during the checkup and the would call when my car was ready. Less than 2 hours later I picked up the car. More

A pleasant experience with Miss Crystal Pierre as my advisor Miss Crystal Pierre was my advisor during my most recent visit to Heritage Toyota Catonsville's service department ... not only is Miss Pierre very Miss Crystal Pierre was my advisor during my most recent visit to Heritage Toyota Catonsville's service department ... not only is Miss Pierre very knowledge, but I also appreciated her help, kindness & courtesy during my visit, making my experience at Heritage's service department a very pleasant one. More

Crystal Pierre in the service department is amazing I have purchased 2 brand new Camry XSE’s in. October 2018 and had a few minor things that needed adjusted. The Owings Mills location was no help and d I have purchased 2 brand new Camry XSE’s in. October 2018 and had a few minor things that needed adjusted. The Owings Mills location was no help and didn’t care nor take care of my needs. I came to Catonsville and met with Crystal and she was very attentive and professional and assured me that everything would be handled promptly. Crystal definitely exceeded my expectations and I was blown away about how much she cared. I also spoke to the Service Manager Alexandria who was very attentive and professional as well! (It starts from the top and definitely shows here) Id definitely recommend buying a Car from here and leveraging this service team. I don’t even live close however it’s worth the drive. More

Service experience was terrific. Fast and reliable. Very good communication. I also bought a car from them and that was a great experience too! Highly recomm experience was terrific. Fast and reliable. Very good communication. I also bought a car from them and that was a great experience too! Highly recommended More

Great service, friendly people I went in for a routine oil change and the staff was great. I waitwd for my vehicle and was out within goos timing. Thank you I went in for a routine oil change and the staff was great. I waitwd for my vehicle and was out within goos timing. Thank you More