Heritage Toyota Catonsville

Enny Ojo is very rude and unprofessional. Ask for another sales rep or head to another dealership as soon as possible. We would've had a much better experience working with someone else, but unfortunately we sales rep or head to another dealership as soon as possible. We would've had a much better experience working with someone else, but unfortunately we got stuck with this guy. More

FINALLY!!! Had an excellent experience at this dealer that is lacking in that area. Crystal went above and beyond. She made me feel like a valued customer and she should be recognized for that. Maybe one that is lacking in that area. Crystal went above and beyond. She made me feel like a valued customer and she should be recognized for that. Maybe one day the rest of that dealership will follow her example. Thank you Crystal!!! More

2 Siennas in less than 18 months Bought a fully-loaded Sienna from Sam in 12/17! Great experience! Then was rear-ended by a garbage truck in 3/19! Minivan was totaled but I was fin Bought a fully-loaded Sienna from Sam in 12/17! Great experience! Then was rear-ended by a garbage truck in 3/19! Minivan was totaled but I was fine! Happy to go back to get my replacement Sienna (which I think drives even better than my previous one) from Sam! Thanks for making it easy! We love our Sienna and you made the process easy and enjoyable! More

Not Recommended!Save your time !!! This is my worst ever experience at Toyota. They have no respect for anyone's time, even though there was a appointment made in advance. I unfortunat This is my worst ever experience at Toyota. They have no respect for anyone's time, even though there was a appointment made in advance. I unfortunately was asked to meet s Mr. S Rhee who had no respect for time whatsoever . He was trying to manage two guests at a time , going back and forth. Once we decided on 2 cars. He took us to one of them giving no excuse why he couldn't get the keys for the second one. At the top of that he left us there saying , we can come back once we are done " looking" . We obviously wanted a test drive since we were seriously looking for a car,but when asked we were suggested to come back inside after looking at the car . He seems disinterested and started making execuses that there is a car in front and he will have to check with his manager( who as a matter of fact left for the day earlier after greeting us) . Once we went back to him and asked for a car fax report he said he is looking for it and went back to other guest. I advise anyone who is serious to buy a car should avoid going there and save some time.I understand that Toyota is the brand but I strongly suggest to please avoid this dealership and try a different one and you may actually end up buying a Toyota! More

Didn't buy a car, yet I am leaving a good review I did not purchase the car with this dealership as I tumbled upon another good one at their other Heritage Unit. However, the experience was nothing l I did not purchase the car with this dealership as I tumbled upon another good one at their other Heritage Unit. However, the experience was nothing less than excellent in every area. During my arduous used car buying experience, I have learned a lot and the below points are the reason why I am leaving a good review for Marc Talabert- - Lots of patience - Genuinely Smiling face - Offered as many test drives as I asked - Didn't think about a moment to offer a test drive of much much bigger valued vehicle, I almost would have purchased it if my wife hasn't took a big class at home - Answered all my questions Though Sean is a manager, his approach wasn't overwhelming as I have experienced at other places. Magician with words! I always serviced my vehicle at their dealership and now I am going to continue the same, this time with two cars, yes, I added another Toyota to my garage! Thanks Marc and sorry, I couldn't give you a sale, but for my next new car, I will be your customer. Thanks. More

James made it happen for me I have been looking online at cars for many months and going to different dealerships and driving different types of Toyota Avalons. I found one on ca I have been looking online at cars for many months and going to different dealerships and driving different types of Toyota Avalons. I found one on carguru that I really liked and it was at the Heritage dealership in Pennsylvania. I talked to James and I told him that he is the one I would really like to buy a car from because I trusted him. He not only got that car for me from Pennsylvania but he was so patient with us and he sat in the car with me for over 30 minutes showing me how everything worked. If you want to buy a car, I highly recommend James. Thank you James! More

Marc Talabert Mr. Talabert… is an excellent sales person. I made an appointment and when I arrived, he was well prepared to show me the cars that I had requested Mr. Talabert… is an excellent sales person. I made an appointment and when I arrived, he was well prepared to show me the cars that I had requested him to assemble. It took me less than an hour to review and select my new car. One of the things that I did not want was to spend an entire day in the dealership and because of his preparation, I was only there for a little more than 2 hours. It was a great experience. JSB More