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Heritage Toyota Catonsville

Baltimore, MD

4.4
1,500 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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6324 Baltimore National Pike

Baltimore, MD

21228

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Showing 1,500 reviews

May 21, 2024

The experiences were good but the car was not wash properly. Overall, I am okay with it :) More

by Peter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Hansbro
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Doss
May 24, 2024 -

Heritage Toyota Catonsville responded

Hi Peter. Thank you for sharing feedback about your experience at Heritage Toyota Catonsville. We work hard to provide all customers with an exceptional experience and we sincerely apologize as it appears this did not occur. We greatly appreciate you taking our call, allowing us the opportunity to immediately address your concerns, and we look forward to scheduling a future appointment with you. If you have any questions in the meantime, please contact our General Manager, Tommy Omar, directly at tommy.omar@mileone.com or 443.341.8619. Again, thank you for your feedback and we look forward to seeing you soon.

May 14, 2024

Tyler is great! I have bought 3 new cars from him over the years. No hidden fees and Sharon the sales manager was willing to work with me. More

by Paul
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Heritage Toyota Catonsville responded

Hi Paul, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 10, 2024

Calvin was a class act from start to finish. He is a consummate professional with a sparkling personality. He was true to his word and got us in and out of the dealership with exactly what we wa More

by lemonthrift
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Calvin Parnell, Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Rhee
May 12, 2024 -

Heritage Toyota Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 08, 2024

Demeaning Attitude Towards Women: Barry consistently displays a patronizing attitude towards female customers, assuming they lack knowledge about cars. His condescending tone and behavior are evident in More

by Olivia Garcia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Barry Nowell
May 10, 2024 -

Heritage Toyota Catonsville responded

Hi Olivia. Thank you for taking the time to review Heritage Toyota Catonsville. Our goal is to meet then exceed the expectations of our customers and sincerely apologize as it appears this did not occur. Our General Manager, Tommy Omar, would like to better understand your experience and address your concerns as soon as possible, but has been unsuccessful in locating your contact information in our database. At your earliest convenience, please contact Tommy directly at tommy.omar@mileone.com or 571.283.2767 to allow us the opportunity to rectify any missteps and restore your faith in our dealership. Again, thank you for your time and we hope to speak with you soon.

May 08, 2024

The car salesman I encountered during my recent shopping experience for a new vehicle left much to be desired. Not only did they fail to exhibit basic courtesy, but their demeanor was outright insulting and More

by David Anderson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Barry Nowell
May 12, 2024 -

Heritage Toyota Catonsville responded

Hi David. Thank you for taking the time to review Heritage Toyota Catonsville. We work hard to provide all customers with an exceptional experience, and sincerely apologize as it appears this did not occur. Our General Manager, Tommy Omar, would like to better understand the situation and address your concerns as soon as possible. At your earliest convenience, please contact Tommy directly at tommy.omar@mileone.com or 571.283.2767 to allow us the opportunity to rectify any missteps and restore your faith in our dealership. Again, thank you for your time and we hope to speak with you soon.

May 08, 2024

Very unprofessional and rude. Talks to women in a very demeaning manner as if they do not know or understand anything about cars. For example when I mentioned I wanted to look at More

by Emily Brady
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Barry Nowell
May 09, 2024 -

Heritage Toyota Catonsville responded

Hi Emily. Thank you for taking the time to review Heritage Toyota Catonsville. We take great pride in providing an exceptional experience to all customers and sincerely apologize as it appears this did not occur. Our General Manager, Tommy Omar, would like to address your concerns as soon as possible, but has been unsuccessful in locating your contact information in our database. At your earliest convenience, please contact Tommy directly at tommy.omar@mileone.com or 571.283.2767 to allow us the opportunity to restore your faith in our dealership. Again, thank you for your time and we hope to speak with you soon.

May 07, 2024

Adrianna was very nice to work with. She kept me informed about the vehicles I was deciding between. She was also very respectful and involved throughout the process. I appreciated her a More

by Stephen B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrianna Hinkley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Axel
May 08, 2024 -

Heritage Toyota Catonsville responded

Hello Stephen, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 06, 2024

Prompt attention and very helpful. Will always come back to him if I need another vehicle. More

by ewaleola
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Akinola
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Heritage Toyota Catonsville responded

Hello, thank you for your kind words! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 06, 2024

Calvin was great. Very personable and easy to talk to. We had a great time and he made the experience very easy. More

by dangerlowski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Calvin Parnell, Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Hansbro
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Heritage Toyota Catonsville responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

May 05, 2024

The best experience with Tommy and his group I’m really happy with my car More

by Asad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy Omar
May 06, 2024 -

Heritage Toyota Catonsville responded

Hi Asad, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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