Heritage Toyota Catonsville

I went in to look at a Hyundai Kona that I saw on their website. I found people walking around the parking lot that looked like sales people. I was not greeted at all. I had to go inside and look for someo website. I found people walking around the parking lot that looked like sales people. I was not greeted at all. I had to go inside and look for someone. Inside the building I found a group of sales people talking amongst themselves. I felt invisible. Finally someone approached me and directed me to a sales professional, Larry. He was very helpful and answered all of my questions. I had a nice conversation and great test drive with him. When we arrived back at the dealership, I asked how much the car would cost. Simple question, I had to wait for 30 minutes before the sales manager came. I found out that the advertised price on the website was after a federal tax credit.(if you qualify). You were still responsible for that amount. That’s misleading. I had the sales manager appraise my car, he came back to me with, “I’m going to need at least $2000 down,” He didn’t fill out the form to include what he was offering for my car, what tax and processing fees would be or what the out the door price would be. I asked him for this information, and just as I suspected he undervalued my trade by at least $2000. If you like to play games, go see this guy, but I prefer a dealer that is honest and up front with me from the beginning of the transaction. I do not recommend this dealer. I wonder what else he was hiding from me? More

He stepped in when the salesman made an appointment and then turned over the deal to someone else and never told me. It wasn’t him. But he made us feel comfortable. I was able to get a great deal. This is then turned over the deal to someone else and never told me. It wasn’t him. But he made us feel comfortable. I was able to get a great deal. This is the second vehicle I have bought from a heritage dealership and he the best by far. I called other dealers before I went her and what a difference. Don’t be afraid to ask for him by name. More

He has very patence honest very calm he helped us really awasome throughout the process of course in future my family wants to buy a car from Catonsville Toyota we are so grateful and our family is so happy awasome throughout the process of course in future my family wants to buy a car from Catonsville Toyota we are so grateful and our family is so happy, thank you so much We greatly appreciate More

They were able to get me approved online prior to coming into the dealership. Everyone was kind. into the dealership. Everyone was kind. More

This is my 4th vehicle from Mr. Akinola. He never disappoints. Always listen and has my back all the time. Thanks again sir. Akinola. He never disappoints. Always listen and has my back all the time. Thanks again sir. More

I was referred to Mr Akinola for a purchase. He really lived up to the hype. He’s very patient and listens to me He really lived up to the hype. He’s very patient and listens to me More

The experiences were good but the car was not wash properly. Overall, I am okay with it :) properly. Overall, I am okay with it :) More

Tyler is great! I have bought 3 new cars from him over the years. No hidden fees and Sharon the sales manager was willing to work with me. I have bought 3 new cars from him over the years. No hidden fees and Sharon the sales manager was willing to work with me. More

Calvin was a class act from start to finish. He is a consummate professional with a sparkling personality. He was true to his word and got us in and out of the dealership with exactly what we wa He is a consummate professional with a sparkling personality. He was true to his word and got us in and out of the dealership with exactly what we wanted. If all car salesmen were like Calvin, I’d never stress buying a car again! More

Demeaning Attitude Towards Women: Barry consistently displays a patronizing attitude towards female customers, assuming they lack knowledge about cars. His condescending tone and behavior are evident in displays a patronizing attitude towards female customers, assuming they lack knowledge about cars. His condescending tone and behavior are evident in interactions where he belittled a female customer for referring to an SUV as a car. Laughing at Customers: Barry's unprofessionalism extends to laughing at customers, particularly those with language barriers. Instead of offering assistance or clarification, he mocks them, creating an uncomfortable and unwelcoming environment. Failure to Provide Respectful Service: Regardless of a customer's gender or language proficiency, it's imperative for salesmen to offer courteous and respectful service. Barry's behavior falls short of this expectation, leaving customers feeling disrespected and undervalued. Barry Smith's unprofessional and rude conduct towards customers, particularly women and those with language barriers, undermines the dealership's reputation and customer satisfaction. Immediate corrective measures, including re-education and supervisory oversight, are necessary to rectify his behavior and uphold the dealership's standards of professionalism. More