Heritage Toyota Catonsville

I've had 6 Toyotas, never needed Warranty service. On 4/20/19 I bought a 2019 RAV4 Hybrid at Heritage Toyota Catonsville. Summer 2019 I transported a load of luggage, food & gear for a family of 5 to the 4/20/19 I bought a 2019 RAV4 Hybrid at Heritage Toyota Catonsville. Summer 2019 I transported a load of luggage, food & gear for a family of 5 to the beach. I've transported the same load dozens of times before in my 2006 RAV4 and 2012 Prius. But the cargo floor supports of the 2019 collapsed. The dealer denies warranty coverage, saying that Toyo HQ cites "external influences." Dealership and Toyota HQ explained that the “external influences” were overloading of the cargo floor. But as the 2006 and 2012 Toyotas suggest, these were normal conditions the cargo supports should have handled. They did not handle them due to defects in the car. It's like saying that the failure of defective windshield wipers is due to an external influence - heavy rain - so their failure to wipe the windshield is not covered under warranty. Unless the 2019 is not designed to handle loads the 2006 and 2012 can, ambiguous reference to “external influences” is a bogus reason to deny warranty repairs. This bogus reasoning was repeated by both dealership and Toyota HQ representatives. More

Excellent job. Was thorough and took care of us. Made my wife and young son feel very comfortable during the sale. Followed up right away. wife and young son feel very comfortable during the sale. Followed up right away. More

i had a very productive and positive time working with James! he was very helpful and a joy to be around! five stars for sure James! he was very helpful and a joy to be around! five stars for sure More

Heritage Toyota Catonsville (HTC) is outstanding: Great Facility, Great Representatives, Great Service. Many Thanks to James Akinola! I will definitely recommend HTC to family & friends. Facility, Great Representatives, Great Service. Many Thanks to James Akinola! I will definitely recommend HTC to family & friends. More

Our experience with Mr James was quite a remarkable one .Hes welcoming an above all customer’s satisfaction is his top priority Secondly he does not only wants u to buy thier products but u buying what u r .Hes welcoming an above all customer’s satisfaction is his top priority Secondly he does not only wants u to buy thier products but u buying what u really like More

Thank you James. This is my best car buying experience ever, no hassles, thank you James for your exceptional service, it was a pleasure doing business with you. This is my best car buying experience ever, no hassles, thank you James for your exceptional service, it was a pleasure doing business with you. More

Mr. Akinola was very attentive to my desire and needs. He made sure I got what I wanted. I left the store a happy lady. Will sure recommend Mr. James in finance was really helpful!! He really made sure I got made sure I got what I wanted. I left the store a happy lady. Will sure recommend Mr. James in finance was really helpful!! He really made sure I got the best price. Thanks guys👍 More

James was very helpful and professional he done all that he could do to make sure that I got the car. Heritage Toyota of Catonsville is a good Dealership I would recommend it to anyone he could do to make sure that I got the car. Heritage Toyota of Catonsville is a good Dealership I would recommend it to anyone More

The service is very good I like the dealer. I bought the car from Heritage Toyota Catonsville 8 years ago. My car has been service by this dealer. I am very pleased with ther I like the dealer. I bought the car from Heritage Toyota Catonsville 8 years ago. My car has been service by this dealer. I am very pleased with there service and technology. More