Heritage Toyota Catonsville

Great car buying experience Previous two used vehicles had been purchased from Carmax to avoid the usual haggling and manipulation of numbers customary in buying from a Dealershi Previous two used vehicles had been purchased from Carmax to avoid the usual haggling and manipulation of numbers customary in buying from a Dealership. Found the car I was looking for at a good price at Heritage, and negotiated the deal to my satisfaction ,mainly by EMail. My salesman was Ali Morsy. Mr. Morsy was quick to respond to all of my questions, and at no time did I feel misled or pressured, which was a first in buying from a Dealer! Purchase and Financing went very smoothly, and a minor issue with the car was resolved quickly and painlessly. I can honestly recommend Heritage Toyota for your vehicle needs, and Ali Morsy specifically for sales. He and Finance officer Jake Fought made this experience very enjoyable. More

I called and spoke to Jack about a part. Jack went out of his way to find the part for me, unlike other dealerships I called. So you get me business. Thanks Jack of his way to find the part for me, unlike other dealerships I called. So you get me business. Thanks Jack More

Dean thank you for bringing me back in to finalize and make it work for me. You stuck to your words and made it happened. make it work for me. You stuck to your words and made it happened. More

I have purchased my last three cars from James and he has always made my experience a memorable one. He listens and respects the terms I can afford and also has a great sense of humor. always made my experience a memorable one. He listens and respects the terms I can afford and also has a great sense of humor. More

I bought my SUV from Alexis Gutierrez. Me and my wife set an appointment with him a week before: he reached out to us without bombarding my voicemail! When we met Alexis was very welcoming and patient- findi an appointment with him a week before: he reached out to us without bombarding my voicemail! When we met Alexis was very welcoming and patient- finding us the perfect RAV4 within our budget and without all the runaround of other car salesmen. On our visit we met Jovan Severin, the Director of Pre-Owned Vehicles, who gave us the most money for my trade-in. Latoya Gardner, Finance Manager, found us a better interest rate then our pre-approval and made sure our RAV4 keeps its value with a Diamond Ceramic coating; my black car is the glossiest one on the block! I highly recommend you ask for Alexis, Jovan, and Latoya for the best Toyota experience. More

James was enlightening and kind. He made the process of my purchase a very positive experience and although the car I wanted to purchase was sold, arrangements were made early to have another delivered. He my purchase a very positive experience and although the car I wanted to purchase was sold, arrangements were made early to have another delivered. He stayed after hours to complete my car buying process and worked with my specific needs. James was knowledgeable and fun. He will certainly keep you laughing! I love my car. Thank you James. More

I needed a new car after 15 years. I had a great experience here. They had so much patience and care for me. Thank you all!! experience here. They had so much patience and care for me. Thank you all!! More

I have always asked for Robin when any of our cars need servicing, even if it means changing a day to bring in the car. She is always honest with what work needs to be done... if any like during warranty w servicing, even if it means changing a day to bring in the car. She is always honest with what work needs to be done... if any like during warranty work on the newer car. When I bring in my older car, I feel comfortable knowing the problem will be taken care of without any extra charges. She is sensitive to customer needs, time crunches and stays in touch for notification of work completed. More