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Heritage Toyota Catonsville

Baltimore, MD

4.4
1,500 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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6324 Baltimore National Pike

Baltimore, MD

21228

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Showing 1,500 reviews

July 01, 2024

Great experience! Very satisfied with our salesman and car purchase. Would highly recommend to anyone. More

by Springsncats
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Calvin Parnell, Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2024 -

Heritage Toyota Catonsville responded

Hi, thanks for the positive star rating! Is there anything that stood out about your experience we can share with our Team? We hope to see you again!

June 29, 2024

Dealership messed up an order, which was upsetting, but Mr. Parnell found exactly the car I wanted at the agreed price within 24 hours of learning of the problem. Unlike another dealership that seemed so More

by Tigtopper
Recommend Dealer
Yes
Employees Worked With
Calvin Parnell, Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Akinola
1.0
This rating includes all reviews, with more weight given to recent reviews.
Queen Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Von Wyatt, Jourdon Payton, Rasean Comeaux
Jul 17, 2024 -

Heritage Toyota Catonsville responded

Hi Ruth. Thank you for sharing feedback about your experience with Heritage Toyota Catonsville. Our goal is to meet then exceed the expectations of all customers and sincerely apologize as it appears this did not occur. We greatly appreciate you taking the time to speak with our General Manager, Tommy Omar, allowing us to work with you toward a resolution that makes you happy. As discussed, if you have any additional questions or concerns, please contact Tommy directly at tommy.omar@mileone.com or 443.341.8619 so we can ensure that your next visit is consistent with the high standards that match our reputation. Again, thank you for your time and we look forward to continue working with you in the future.

June 29, 2024

Amazing people and amazing customer service. Calvin and Muhammad took care of me and my dad, and we had an amazing experience buying a brand new 2025 toyota camry se from them. More

by usamakb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Calvin Parnell, Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aweis Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2024 -

Heritage Toyota Catonsville responded

Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!

June 25, 2024

Mike did not respond to my 4 emails and 3 voicemails. still no return call after speaking with his colleagues twice said they would give him the message. Needs to learn communications. After 4 weeks of More

by ToyCam21
Recommend Dealer
Yes
Employees Worked With
Mike Guardado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2024 -

Heritage Toyota Catonsville responded

Thank you for taking the time to review Heritage Toyota Catonsville. All of our customers’ input and feedback is very important to us, as we strive to meet then exceed your expectations. We apologize for your less than positive experience at our dealership, as this is never our intention. Our General Manager, Tommy Omar, would like to discuss your experience in more detail and address your concerns as soon as possible. At your earliest convenience, please contact Tommy directly at tommy.omar@mileone.com or 443.341.8619 to allow us the opportunity to rectify our missteps and restore your faith in our dealership. Again, thank you for your time and we hope to hear from you soon.

June 20, 2024

I went in to look at a Hyundai Kona that I saw on their website. I found people walking around the parking lot that looked like sales people. I was not greeted at all. I had to go inside and look for someo More

by jharvey22093
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Larry Bouldin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales manager, I don’t remember his name.
Jul 13, 2024 -

Heritage Toyota Catonsville responded

Thank you for sharing feedback about your experience with Heritage Toyota Catonsville. Our goal is to meet then exceed the expectations of all customers and sincerely apologize as it appears this did not occur. We greatly appreciate you taking the time to speak with our General Manager, Tommy Omar, allowing us to work with you toward a resolution. If you have any additional questions or concerns, please contact Tommy directly at tommy.omar@mileone.com or 443.341.8619 so we can ensure that your next visit is consistent with the high standards that match our reputation. Again, thank you for your time and we look forward to continue working with you in the future.

June 19, 2024

He stepped in when the salesman made an appointment and then turned over the deal to someone else and never told me. It wasn’t him. But he made us feel comfortable. I was able to get a great deal. This is More

by br.prichard
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stevo Brito
Jun 20, 2024 -

Heritage Toyota Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 13, 2024

He has very patence honest very calm he helped us really awasome throughout the process of course in future my family wants to buy a car from Catonsville Toyota we are so grateful and our family is so happy More

by Mehul patel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yousef Samey, Rasean Comeaux, Sonya Thornton, Crystal Zeng
Jun 14, 2024 -

Heritage Toyota Catonsville responded

Hi Mehul, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

June 11, 2024

They were able to get me approved online prior to coming into the dealership. Everyone was kind. More

by Branch Girl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Akinola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Heritage Toyota Catonsville responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jun 14, 2024 -

Heritage Toyota Catonsville responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 22, 2024

This is my 4th vehicle from Mr. Akinola. He never disappoints. Always listen and has my back all the time. Thanks again sir. More

by Nb.kohi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Akinola
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Heritage Toyota Catonsville responded

Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 22, 2024

I was referred to Mr Akinola for a purchase. He really lived up to the hype. He’s very patient and listens to me More

by Tintin.tincia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Akinola
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Heritage Toyota Catonsville responded

Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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