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Heritage Toyota Catonsville

Baltimore, MD

4.3
1,506 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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6324 Baltimore National Pike

Baltimore, MD

21228

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Showing 1,506 reviews

July 13, 2024

Mr. Akinola is a very trustworthy man. He was very upfront with everything. Although he took 2 days to work things out, he never gave up on me. Thanks sir. More

by Beichhua5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Akinola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2024 -

Heritage Toyota Catonsville responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Toyota Catonsville! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 11, 2024

I would recommend the Dealership, not the manager Muhammad he is not professional at all!!! More

by Bj102976
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Hansbro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Von Wyatt, Tommy Omar
July 09, 2024

Followed my brother to this wonderful man. Despite our language differences, he took great care of us and we are happy. Thanks Mr. Aki Nola More

by Bietle1982
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Akinola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2024 -

Heritage Toyota Catonsville responded

Hi, thanks for your praise and kind comments about our team. We hope you continue to choose us for all your automotive needs! Take care!

July 09, 2024

Another memorable experience with this man right here. He is very patient and trustworthy. I visited 4 different dealerships, I saw the huge difference. He took his time to listen to my wants and need. He More

by Peterthatha12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Akinola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2024 -

Heritage Toyota Catonsville responded

Hi, we're happy you found our staff to be so supportive during your experience here at Heritage Toyota Catonsville. Safe travels!

July 06, 2024

Coren is very professional. Took us right to his office to look at inventory for the car we were interested in. We test drove the RAV 4 Hybrid which is a very solid car. The More

by Mary
Recommend Dealer
Yes
Employees Worked With
Coren Shaffer
Jul 08, 2024 -

Heritage Toyota Catonsville responded

Hi Mary, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 02, 2024

It was a pleasure working with Mike Britton today, July 1st. He was very informative and helpful. More

by hyham
Recommend Dealer
Yes
Employees Worked With
Michael Britton
Jul 03, 2024 -

Heritage Toyota Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 01, 2024

Great experience! Very satisfied with our salesman and car purchase. Would highly recommend to anyone. More

by Springsncats
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Calvin Parnell, Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2024 -

Heritage Toyota Catonsville responded

Hi, thanks for the positive star rating! Is there anything that stood out about your experience we can share with our Team? We hope to see you again!

June 29, 2024

Dealership messed up an order, which was upsetting, but Mr. Parnell found exactly the car I wanted at the agreed price within 24 hours of learning of the problem. Unlike another dealership that seemed so More

by Tigtopper
Recommend Dealer
Yes
Employees Worked With
Calvin Parnell, Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Akinola
1.0
This rating includes all reviews, with more weight given to recent reviews.
Queen Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Von Wyatt, Jourdon Payton, Rasean Comeaux
Jul 17, 2024 -

Heritage Toyota Catonsville responded

Hi Ruth. Thank you for sharing feedback about your experience with Heritage Toyota Catonsville. Our goal is to meet then exceed the expectations of all customers and sincerely apologize as it appears this did not occur. We greatly appreciate you taking the time to speak with our General Manager, Tommy Omar, allowing us to work with you toward a resolution that makes you happy. As discussed, if you have any additional questions or concerns, please contact Tommy directly at tommy.omar@mileone.com or 443.341.8619 so we can ensure that your next visit is consistent with the high standards that match our reputation. Again, thank you for your time and we look forward to continue working with you in the future.

June 29, 2024

Amazing people and amazing customer service. Calvin and Muhammad took care of me and my dad, and we had an amazing experience buying a brand new 2025 toyota camry se from them. More

by usamakb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Calvin Parnell, Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aweis Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2024 -

Heritage Toyota Catonsville responded

Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!

June 25, 2024

Mike did not respond to my 4 emails and 3 voicemails. still no return call after speaking with his colleagues twice said they would give him the message. Needs to learn communications. After 4 weeks of More

by ToyCam21
Recommend Dealer
Yes
Employees Worked With
Mike Guardado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2024 -

Heritage Toyota Catonsville responded

Thank you for taking the time to review Heritage Toyota Catonsville. All of our customers’ input and feedback is very important to us, as we strive to meet then exceed your expectations. We apologize for your less than positive experience at our dealership, as this is never our intention. Our General Manager, Tommy Omar, would like to discuss your experience in more detail and address your concerns as soon as possible. At your earliest convenience, please contact Tommy directly at tommy.omar@mileone.com or 443.341.8619 to allow us the opportunity to rectify our missteps and restore your faith in our dealership. Again, thank you for your time and we hope to hear from you soon.

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