Heritage Toyota Catonsville

James Akinola went out of his way to get the vehicle color and options requested. Also upgraded the mat package as a bonus. Very satisfied. color and options requested. Also upgraded the mat package as a bonus. Very satisfied. More

We’ve been Toyota preferred customers for over 40 years. We always dread car shopping yet Alex’s personal, friendly nature was great! Recommend again! We always dread car shopping yet Alex’s personal, friendly nature was great! Recommend again! More

Alexis was a very helpful salesman. I originally came to look at one car that was underwhelming and Alexis found another car that I loved. He went out of his way to show every feature of the car and made su look at one car that was underwhelming and Alexis found another car that I loved. He went out of his way to show every feature of the car and made sure I was comfortable with learning the car. My car purchase was dependent on rather my current car could be fixed. He kept in contact and made sure the end results were of satisfactory to me. I had experienced bad customer service from a GM, but my experience with Alexis still made me want to shop with him. That’s a testimony to how great he was. I will be keeping in contact with Alexis so that he could help me purchase my next car whenever I’m ready More

Alexis is a very good salesman! He was very helpful throughout the whole process. He went out of his way to record a video and share it as i could not make it to the dealership myself. I did not feel p throughout the whole process. He went out of his way to record a video and share it as i could not make it to the dealership myself. I did not feel pressured at any point. I would highly recommend him. More

I can not believe I have a 2121 RAV4 Prime in my I can not believe I have a 2121 RAV4 Prime in my driveway. I want to give full credit to Mike Bay for making it happen. For kicks I made an inquiry o I can not believe I have a 2121 RAV4 Prime in my driveway. I want to give full credit to Mike Bay for making it happen. For kicks I made an inquiry on Cars.Com to see who and where the Prime was in stock. Shortly afterward Mike is in touch with me and the AWESOME COMMUNICATION continued. Mike sent videos, spec sheets, and other resources to help me make a buying decision. Mike is engaging, personal, and a true professional. THANK YOU MIKE ! More

We are impressed with our recent car buying experience at Heritage. Every person we encountered treated us as if we were your only customer. Along with FANTASTIC HANDLING of us by your people, your processes Heritage. Every person we encountered treated us as if we were your only customer. Along with FANTASTIC HANDLING of us by your people, your processes, and technology our deal went very smooth. Thank you Mike Bay T. J. Khalid Lamont Andrew Brad Dean More

“ Smooth sailing “ with T.J. No “hard sell” just presented the options and helped us make a rational decision. And that big screen TV on his desk for document signing. FANTASTIC ! presented the options and helped us make a rational decision. And that big screen TV on his desk for document signing. FANTASTIC ! More

I did not feel intimidated by the “car dealer money guy”. Pulled it together and got us to the finish line and we are confident about our purchase. Pulled it together and got us to the finish line and we are confident about our purchase. More

This was a good dealership and Alexis was great. They are very thorough with their inspection of the car and seemed transparent which was appreciated. very thorough with their inspection of the car and seemed transparent which was appreciated. More

Alexis is an outstanding saleman! He was very helpful throughout the whole process and I did not feel pressured at any point. He was also very knowledgeable about all the RAV4 trims I was interested in. throughout the whole process and I did not feel pressured at any point. He was also very knowledgeable about all the RAV4 trims I was interested in. He was so personable and very nice. I would highly recommend him to anyone interested in getting a Toyota. More