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Heritage Toyota Catonsville

Baltimore, MD

4.4
1,542 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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6324 Baltimore National Pike

Baltimore, MD

21228

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Showing 1,542 reviews

January 14, 2021

I was completely satisfied all the services was perfectly good included the prices and the way they treated customers I will be more than happy to deal again in the future. Thank you sincerely appreciated More

by Yva Thomas Gustin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Akinola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2021 -

Heritage Toyota Catonsville responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Toyota Catonsville!

January 13, 2021

Kimberly was very efficient from the time you hit the like button on a car. She was right There on top of it, making setting everything up very fast. James was very enjoyable and made buying your first c More

by Kennedy C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Akinola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fatma McArthur, Kimberly Rivers
Jan 14, 2021 -

Heritage Toyota Catonsville responded

Kennedy, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you're ever in need of more help, please let us know!

January 10, 2021

Don’t do it my ppl.! Complete scam!! Will tell you anything to get you to come there, once your there, the price of the vehicle increase and the down payment will change 3 times. If the deals sounds t More

by Anblack9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dean Ciccarelli, Alexis Gutierrez
Jan 19, 2021 -

Heritage Toyota Catonsville responded

Hi Angela. Thank you for your feedback regarding your recent experience with Heritage Toyota Catonsville. We are committed to providing all customers with a first rate buying experience, and sincerely apologize for any issues that occurred in our Sales Department. Because we did not have full access to all of your previous records, the rates and terms of financing the bank provided were higher than we had anticipated. Unfortunately, we cannot control the financing stipulations enforced by these institutions; however, we have relationships with multiple banks and were able to find a solution that may work better for your personal situation. Our General Manager, Dean Ciccarelli, has attempted to contact you to address your concerns as soon as possible, but has been unsuccessful in connecting with you. If you would like to discuss the matter further, or have additional questions or concerns, please contact Dean directly at dciccarelli@mileone.com or 443.341.8619. Thank you for your time and consideration.

January 05, 2021

Alexis was extremely knowledgeable, patient, friendly, and pleasant. He made me feel special and comfortable. I would recommend him to all of my family and friends. More

by sweetsmccants
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andrew Bowns, Alexis Gutierrez
Jan 06, 2021 -

Heritage Toyota Catonsville responded

Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Thanks for the recommendation, and have an amazing day!

January 05, 2021

James Akinola at Heritage Toyota Catonsville made it happy for my mom and I. Very patient and understanding. He is awesome and will recommend him to anyone in the market for a vehicle. More

by dfuhbi1
Recommend Dealer
Yes
Employees Worked With
James Akinola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2021 -

Heritage Toyota Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 03, 2021

We purchased our cars at Heritage BECAUSE OF BRAD JONES ...Now we bring our cars to Heritage for service BECAUSE OF ROBIN! She makes every visit feel like we are visiting a good friend...and in COVID times More

by meboferrall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Yokum
Jan 05, 2021 -

Heritage Toyota Catonsville responded

Thank you so much for your positive comments about Heritage Toyota Catonsville! If you're ever in need of more help, please let us know!

January 02, 2021

Alexis was super helpful, friendly, energetic, and informed. Manager, Lamont, and other employees all went out of their way to make sure we were happy with our experience. More

by TDog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaMont Matthews, Andrew Bowns, Alexis Gutierrez, TJ Troutman
Jan 05, 2021 -

Heritage Toyota Catonsville responded

Thank you for your support! We're happy we could help. If you're ever in need of more help, please let us know!

January 02, 2021

Mike is nice and thoughtful, he did well in selling me the car I need during the busy hours at the end of year, it's great experience More

by Luke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Bay
Jan 05, 2021 -

Heritage Toyota Catonsville responded

Luke, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you're ever in need of more help, please let us know!

January 01, 2021

It was a pleasure working with Alexis who is friendly, personable, professional, and knowledgeable. He went the extra mile for us whenever possible and never made us feel pressured or uncomfortable. We More

by Ms. Silver
Recommend Dealer
Yes
Employees Worked With
Alexis Gutierrez
Jan 05, 2021 -

Heritage Toyota Catonsville responded

Thanks for your great review, and for giving our dealership such a high star rating! If you have any further questions, please give us a call. We're always happy to help!

Jan 05, 2021 -

Heritage Toyota Catonsville responded

Thanks for your great review, and for giving our dealership such a high star rating! If you have any further questions, please give us a call. We're always happy to help!

December 31, 2020

I’ve dealt with A LOT of salesmen and sales managers in my time, and my experience with Alexis was literally the best I’ve had. Super respectful, prompt, and pleasant to work with. Would give more stars if More

by Philip Kim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis Gutierrez
Jan 05, 2021 -

Heritage Toyota Catonsville responded

Philip, we strive for a high level of customer satisfaction in all aspects of our dealership. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jan 05, 2021 -

Heritage Toyota Catonsville responded

Philip, we strive for a high level of customer satisfaction in all aspects of our dealership. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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