Heritage Toyota Catonsville

Alexis Gutierrez was so friendly and wonderful to work with! Knowledgeable, made me feel comfortable, answered all my questions and provided an amazing first car buying experience for me! Highly recommend with! Knowledgeable, made me feel comfortable, answered all my questions and provided an amazing first car buying experience for me! Highly recommend him to anyone! The whole process was quick and easy and he was a delight to be around!! :) I also worked with Brad Jones via email & phone and had a great experience with him as well! Very helpful, honest and helped me get the perfect car with all the specifications I asked for! More

Acabo de comprar un carro con el ayer viviendo en otro estado (NY) y el servicio fue excelente. Me hizo un video en YouTube enseñando cada detalla del exterior y interior del vehículo. El precio fue com estado (NY) y el servicio fue excelente. Me hizo un video en YouTube enseñando cada detalla del exterior y interior del vehículo. El precio fue como acordamos por teléfono. Se los recomiendo!!! More

Good service, long process though. Car was in good shape and second key delivered within 5 days. Easy to do business, but took 3 hrs. and second key delivered within 5 days. Easy to do business, but took 3 hrs. More

Best dealer in my area. I had contacted/ visited several Toyota dealer in my town. Most of the dealer just reply with inventory that had that time in their dealer. Catonsville specially ‘SAM -representative Toyota dealer in my town. Most of the dealer just reply with inventory that had that time in their dealer. Catonsville specially ‘SAM -representative ’ send me an email with details. We had several conversation that time, i did negotiation for price he reply me back to back on time with the answer of my queries. I really appreciate for his support and valuable time. I strongly suggest you to visit this store. Specially SAM. ❣️ Note: sorry to say that I had little bad experience with financial department because he was rude. More

Great Salesman! So friendly and fun! Have made my family get 2 cars from him and no complaints at all! Definitely Recommend. Will definitely come back. get 2 cars from him and no complaints at all! Definitely Recommend. Will definitely come back. More

Great customer services and a great team at heritage Toyota of Catonsville. They really helped me out a lot on getting me in the car I wanted and it was hassle free. Would definitely recommend going her Toyota of Catonsville. They really helped me out a lot on getting me in the car I wanted and it was hassle free. Would definitely recommend going here if you’re looking to purchase a new car. More

I am excited and happy with my purchase James was amazing I will deff recommend him to other future buyers he was very informative excellent work. I will deff recommend him to other future buyers he was very informative excellent work. More

Maggie Popham is HANDS DOWN 100% the BEST SERVICE ADVISOR EVER!!! Not only is her Customer Service Impeccable she is knowledgeable and patient with every customer even her team members. She is SUPER ACCOMODA EVER!!! Not only is her Customer Service Impeccable she is knowledgeable and patient with every customer even her team members. She is SUPER ACCOMODATING and really goes the EXTRA MILE for her customers and others. I am not a car savvy woman by any means car language is literally a foreign language to me AND I am VERY loyal to my lifelong mechanic. BUT, Maggie has changed my loyalty, she made it so easy for me to understand everything every step of the way. She provided me with a phone charger when my phone was dying, she went out of her way to help me find the best pricing for my tires and out of her own concern for customer satisfaction diligently helped me to get coverage for my repairs when having me pay out of pocket would've been much less time consuming and more convenient for her she went the extra mile anyway. I have had so many issue with my car since I've purchased it that I seriously considered returning the car or trading it in with a new dealership but having Maggie as a service advisor is so invaluable I'm keeping my car feeling safe knowing that if anything happens I can rely on Maggie!!! If you ever have any service issues make sure you request Maggie, I guarantee you will have the best experience!!! Thanks So Much Maggie you have made a true believer out of this very skeptical Woman that trusts Noone!!! More

The service was quick and excellent. All the employees who worked with me were friendly and cheerful while managing with professional excellence. Service appointments are a perfect experience. who worked with me were friendly and cheerful while managing with professional excellence. Service appointments are a perfect experience. More

I went into Toyota and had the Greatest car financing experience thanks to James and Khalid, the experience was fast smooth and worth every second of my time!! Got the car that I wanted and walked out ex experience thanks to James and Khalid, the experience was fast smooth and worth every second of my time!! Got the car that I wanted and walked out extremely happy!! Customer service at this place is AWESOME 😁😁 More