Heritage Toyota Catonsville

“ Smooth sailing “ with T.J. No “hard sell” just presented the options and helped us make a rational decision. And that big screen TV on his desk for document signing. FANTASTIC ! presented the options and helped us make a rational decision. And that big screen TV on his desk for document signing. FANTASTIC ! More

I did not feel intimidated by the “car dealer money guy”. Pulled it together and got us to the finish line and we are confident about our purchase. Pulled it together and got us to the finish line and we are confident about our purchase. More

I was referred to this man. He exceeded expectations. Thanks James, you made my Christmas memorable. Anyone in the market for a vehicle should contact him at 443.762.3067 Thanks James, you made my Christmas memorable. Anyone in the market for a vehicle should contact him at 443.762.3067 More

This was a good dealership and Alexis was great. They are very thorough with their inspection of the car and seemed transparent which was appreciated. very thorough with their inspection of the car and seemed transparent which was appreciated. More

Alexis is an outstanding saleman! He was very helpful throughout the whole process and I did not feel pressured at any point. He was also very knowledgeable about all the RAV4 trims I was interested in. throughout the whole process and I did not feel pressured at any point. He was also very knowledgeable about all the RAV4 trims I was interested in. He was so personable and very nice. I would highly recommend him to anyone interested in getting a Toyota. More

Perfect service!! Never felt pressured at anytime..always listened and got us the truck we wanted. Ask for Elvis Piedra..you won't be disappointed. listened and got us the truck we wanted. Ask for Elvis Piedra..you won't be disappointed. More

Alexis was a hidden liferaft in a sea of frustration. While I came in knowing almost exactly what I wanted, I still wanted to be able to see and touch a few options to confirm my decision or get as close While I came in knowing almost exactly what I wanted, I still wanted to be able to see and touch a few options to confirm my decision or get as close to a test of my ideal car as possible until we could acquire it. This was actually my second time in, with the first advisor being pleasant, but ultimately rather unhelpful. She seemed intent on talking her way around my questions and I left with far more uncertainty than I came in with. Luckily, I met Alexis when I came back for follow up questions. From the beginning he took the time to understand exactly what I was looking for, and even discovered some things about the brand new Camry XSE Hybrid trim right along with me, but still providing far more industry knowledge than most. If he didn't know something, he knew how to instantly get the right answer. Ultimately, I wanted a unicorn of a car with specific features and color combinations-- and he found it! He made it his mission to make sure I was completely informed and completely satisfied every step of the way. When it came time to talk numbers, he stayed totally transparent and worked had to make sure I had the best possible deal. (I won't disclose pricing and the dealership has to make money to actually stay in business-- especially if they're trading cars with other companies to make it happen. They ultimately really went to bat for me) I honestly can't give him enough praise. My experience with Heritage has been mixed so far, but if Alexis and Lamont were the only people I had to deal with moving forward it'd actually make the dealership experience a legitimate joy. More

Great service, gave me a decent price. Very frank and funny guy. He does everything you need him to do. Can get a bit upset about pricing but overall great service. funny guy. He does everything you need him to do. Can get a bit upset about pricing but overall great service. More

I have known David Day for 40 years. He has always been a person of trust. My wife purchase her Camry from David new in 2000 and still loves it to this day. I have had a few Toyotas myself. A Highlander a person of trust. My wife purchase her Camry from David new in 2000 and still loves it to this day. I have had a few Toyotas myself. A Highlander the first year they came out and a Tundra in 2005. I just purchased a 2021 TUNDRA CREWMAX from David and he treated me great as usual. I send all my friends to him and I would definitely call on him again if needed. More

Breanna provided great service from the get-go. She was superb in setting up the appointment, in ordering the parts, and in delivering the truck post-service/recall. We grade her A+ and we highly recommend superb in setting up the appointment, in ordering the parts, and in delivering the truck post-service/recall. We grade her A+ and we highly recommend her. She went out of her way to check on the availability of the parts, called us to confirm, and was very pleasant, attentive and competent throughout the whole process. More