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Heritage Toyota Catonsville

Baltimore, MD

4.3
1,476 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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6324 Baltimore National Pike

Baltimore, MD

21228

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Showing 1,476 reviews

January 20, 2021

This was a very easy buying process. The typical upselling occurred with the sales manager, but no one was obnoxious about it. They had a car I wanted and buying it was painless. James was professio More

by James_joseph3
Recommend Dealer
Yes
Employees Worked With
James Akinola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2021 -

Heritage Toyota Catonsville responded

Hi, we're happy you found our staff to be so supportive during your experience here at Heritage Toyota Catonsville. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 17, 2021

It was such a pleasure working with Alexis! He made the car buying process as stress free as possible. He took time to explain things to me. I found a similar car at a different location for a cheaper pric More

by Laura I
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis Gutierrez
Jan 19, 2021 -

Heritage Toyota Catonsville responded

Hi Laura, thank you for your positive review. We're glad to hear that you found our team here at Heritage Toyota Catonsville so helpful in the purchase of your new vehicle. We want all our customers to feel this way when leaving our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 16, 2021

James was great. He made my first time buying a car so easy and smooth and loved his sense of humor Thanks James for everything. More

by Walker.candice16
Recommend Dealer
Yes
Employees Worked With
James Akinola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2021 -

Heritage Toyota Catonsville responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Heritage Toyota Catonsville so helpful in the purchase of your new vehicle. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 16, 2021

Geat customer service very good and fast easy to talk to will recommend all my family and freinds will come back for a new car More

by Abdulhakimlee5
Recommend Dealer
Yes
Employees Worked With
James Akinola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2021 -

Heritage Toyota Catonsville responded

Hi, thank you for your support! We're happy we could help. Thanks again for the recommendation, and have an amazing day!

January 14, 2021

I was completely satisfied all the services was perfectly good included the prices and the way they treated customers I will be more than happy to deal again in the future. Thank you sincerely appreciated More

by Yva Thomas Gustin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Akinola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2021 -

Heritage Toyota Catonsville responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Toyota Catonsville!

January 13, 2021

Kimberly was very efficient from the time you hit the like button on a car. She was right There on top of it, making setting everything up very fast. James was very enjoyable and made buying your first c More

by Kennedy C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Akinola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fatma McArthur, Kimberly Rivers
Jan 14, 2021 -

Heritage Toyota Catonsville responded

Kennedy, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you're ever in need of more help, please let us know!

January 10, 2021

Don’t do it my ppl.! Complete scam!! Will tell you anything to get you to come there, once your there, the price of the vehicle increase and the down payment will change 3 times. If the deals sounds t More

by Anblack9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dean Ciccarelli, Alexis Gutierrez
Jan 19, 2021 -

Heritage Toyota Catonsville responded

Hi Angela. Thank you for your feedback regarding your recent experience with Heritage Toyota Catonsville. We are committed to providing all customers with a first rate buying experience, and sincerely apologize for any issues that occurred in our Sales Department. Because we did not have full access to all of your previous records, the rates and terms of financing the bank provided were higher than we had anticipated. Unfortunately, we cannot control the financing stipulations enforced by these institutions; however, we have relationships with multiple banks and were able to find a solution that may work better for your personal situation. Our General Manager, Dean Ciccarelli, has attempted to contact you to address your concerns as soon as possible, but has been unsuccessful in connecting with you. If you would like to discuss the matter further, or have additional questions or concerns, please contact Dean directly at dciccarelli@mileone.com or 443.341.8619. Thank you for your time and consideration.

January 05, 2021

James Akinola at Heritage Toyota Catonsville made it happy for my mom and I. Very patient and understanding. He is awesome and will recommend him to anyone in the market for a vehicle. More

by dfuhbi1
Recommend Dealer
Yes
Employees Worked With
James Akinola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2021 -

Heritage Toyota Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 05, 2021

Alexis was extremely knowledgeable, patient, friendly, and pleasant. He made me feel special and comfortable. I would recommend him to all of my family and friends. More

by sweetsmccants
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andrew Bowns, Alexis Gutierrez
Jan 06, 2021 -

Heritage Toyota Catonsville responded

Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Thanks for the recommendation, and have an amazing day!

January 03, 2021

We purchased our cars at Heritage BECAUSE OF BRAD JONES ...Now we bring our cars to Heritage for service BECAUSE OF ROBIN! She makes every visit feel like we are visiting a good friend...and in COVID times More

by meboferrall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Yokum
Jan 05, 2021 -

Heritage Toyota Catonsville responded

Thank you so much for your positive comments about Heritage Toyota Catonsville! If you're ever in need of more help, please let us know!

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